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Customer Service Administrative Assistant

Location:
Hacienda Heights, CA
Salary:
50000
Posted:
September 06, 2014

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Resume:

Jannette Gonzalez

*** ****** ******

626-***-****

Hacienda Heights, Ca. 91745

acfssw@r.postjobfree.com

Summary of Qualifications

I have the ability to work effectively on diverse and concurrent

assignments. Energetic detail-oriented analytical professional with

experience in electrical utility, food distribution, and retail industries.

Strengths include ability to work under tight operating deadlines along

with excellent verbal and written communication skills. Possess strong

capability to make appropriate business decisions in varying work

environments. Interacts effectively with all levels of management. Systems

experience includes SharePoint, Google Earth, SAP and Microsoft Office

products - Excel, Word, PowerPoint.

Professional Experience

Burns & McDonnell - Professional Employment Group

May 2013 - July 2014

Brea, CA.

Engineering Consulting

Project Assistant

. Assist Project Manager with developing project control systems.

. Participate in Project Team meetings consisting of planning, reporting

and updating.

. Provide up to date progress and milestones to the client by way of

timely data and accuracy, utilizing SharePoint.

. Organize and consolidate project files, data and/or documents using

Excel.

. Maintain all data and documents from project, for reporting purpose.

. Upon project completion, assist project team with client deliverables.

Documents Control support

. Maintain electronic files of the latest revision level documentation

to define project configuration and control.

. Create transmittals and submittals within Contract Resource Manager

(CRM).

. Perform quality control, verifying data and accuracy of

documentations.

Southern California Edison - L.A. Business Personnel Inc.

April 2012 - May 2013

Pomona, CA.

Electric Utility

Administrative Assistant 2/Analyst

. Responsible for data entry of Transmission and Distribution's

Apparatus Adhoc Inspections, measurement points, and maintenance plans

into the SAP database while using MS Excel to track and chart progress

of inspections

. Provide, analyze, and interpret mapping accuracy data to meet

standards and consistency with internal and external compliances,

within SAP, Electrical Map (EMAP/Circuit Map), and Field Inventory Map

(FIM).

. Record and maintain FOP's (Field Observation Program) forms from SC&M

and Transmission departments.

. Create E2 notifications (record corrections) for submission of

Apparatus equipment and/or structure corrections.

. Work directly with field personnel and supervisors to ensure data

integrity.

. Assist with Adhoc reports and perform data analysis to support data

extractions from SAP.

. Provide analytical support using MS Excel and Telogis to determine

vehicle utilization for all districts within Distribution Construction

& Maintenance

Jannette Gonzalez

859 Jarrow Avenue

626-***-****

Hacienda Heights, Ca. 91745

acfssw@r.postjobfree.com

Southern California Edison - L.A. Business Personnel Inc.

Dec. 2009 - Dec. 2011

Irwindale, CA.

Electric Utility

Accounting Assistant 2

Accounts Payable/Client support

. Validated Non-PO requests to ensure completion and requirements are

being met for Customer Service Business Unit (CSBU) and Accounts

Payable standard requirements.

. Tracked productivity of validated and rejected Non-PO invoices, using

Excel spreadsheet.

. Developed and implemented effective methods to resolve delays in

payment processing, creating step-by-step procedures on Word documents

and visuals created from Snag-It snap shots.

Access Coordinator

. Created access order requests and/or IT requests per instructions of

Managers and Administrative Assistants.

. Utilized TPX software system to create or end user roles. Troubleshoot

access problems.

. Provided team support and worked with On-boarding group to help ensure

new employees have proper system access.

Administrative Assistance

. Trained new employees in processes and procedures, according to

department guidelines.

. Provided administrative support to Director that included scheduling

and adjusting meetings accordingly, using Lotus notes, to meet

priorities and deadlines.

. Reviewed and routed classified e-copy and hardcopy correspondence for

the Director.

. Worked on various confidential projects with upper management,

tracking and managing projects in a timely manner.

. Maintained confidential filing support for the Payroll department.

. Provided support to staff of various levels and departments, assisting

with a variety of clerical, administrative, and customer service

needs.

. Utilized SAP for submitting Purchase Requisition, assisted clients

with Non-PO status inquiries such as payment status and check

information.

L.A. Specialty Produce Company, Santa Fe Springs, Ca

Aug. 2007 - Dec.2008

Food Distribution

Account Payable Clerk

. Responsible for vast day-to-day operations of accounts payable

including entering vendor invoices and processing check payments using

Produce Pro program.

. Reduced company's liabilities, by meticulously comparing purchase

orders and product received with actual charges and resolving any

discrepancies with vendors.

. Preserved a valuable relationship with vendors by maintaining and

researching past due invoices for account reconciliations and

analysis.

. Exerted team skills by working with Buyers and Operations for pricing

approvals

Education

ITT Technical Institute, San Dimas, CA.

June 2013

Bachelors Degree in Project Management Administrative

ITT Technical Institute, San Dimas, CA.

Sept. 2011

Associates Degree in Health Information Technology

Recipient of Honors Award Certificates

Methodist Hospital, Arcadia, CA

Apr. 2011

Professional Practicum - Health Information Technology

References

Available Upon Request



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