Mitzi Brittingham

408-***-****

**** ******** *******

San Jose, CA 95138

acfssi@r.postjobfree.com

Objective

To join an organization that offers me a constructive workplace for

communicating and interacting with customers and people

Professional Experience

2013-2014 Operations/Store Manager

Chicos-FAS Los Gatos, CA

Oversee all aspects of Store business

Manage a large team of Assistant Managers, Leads, Sales Associates and

Stock personel

Maintain store staff by recruiting, selecting, orienting, and training

employees

Maintain store staff job results by coaching, counseling, and disciplining

employees; planning, monitoring, and appraising job results.

Achieve financial objectives by preparing an annual budget; scheduling

expenditures; Analyzing variances; initiating corrective actions.

Identify current and future customer needs by establishing a relationship

with customers through clientele

Maintain inventory control.

Study current and future trends

Market merchandise by studying advertising, sales promotion, and display

plans.

Lead monthly Stage sets

Analyze operating and financial statements for profitability ratios.

Secure merchandise by implementing security systems and measures

Protect employees and customers by providing a safe and clean store

environment.

Maintain the stability and reputation of the store by complying with legal

requirements.

Maintain professional and technical knowledge by attending educational

workshops; reviewing professional publications; establishing personal

networks

Maintain operations by initiating, coordinating, and enforcing company

policies & procedures

Contribute to team effort by accomplishing related results as needed

Maintain brand integrity

2012-2013 Store Manager/Buyer/Merchandising Specialists

Clary Sage Organics Santana Row, San Jose, CA

Hired & Trained new sales associates

Schedule Associates hours

Processed Store payroll bi-monthly

Processed Day-end & Month-end reports

Open & Close Procedures

Analyzed profit and loss reports

Process incoming & outgoing store transfers

In-charge of Marketing for 2 locations

Re-ordered Product

Managed Consignment Accounts

Established & Maintained Vendor Relations

Merchandised Sales floor and Windows for 2 locations

In-charge of coordinating Summer & Fall Fashion Shows

Established and maintained Whole Sales Accounts for the South Bay

2011-2012 Office Manager/ Patient Referral Specialist/Device Technician

The Hearing center San Jose & Morgan Hill, CA

Enter information into receivables

Collect and record payments

Complete bank deposits

Re-issue bills on accounts that are over 30 days

Execute collections practices when necessary

Post charges, returns, and exchanges in the accounting system

Maintain petty cash fund & cash drawer

Processed new technology orders

Processed & received new device orders

Maintain inventory control of hearing aids and various supplies/accessories

Data entry into office management system to maintain the A/R data Work with

outside bookkeeping service to insure internal and external A/R are

in balance

Customer Service function's

Open the office and ensures the front office is in order.

Retrieve phones messages and prioritizes return phone calls

Greet and assists/directs customers who come to the practice

Answer incoming calls and guides customers to the appropriate service.

Distribute and obtains appropriate forms, including new patient

information, insurance information, and HIPAA information for all customers

Schedule all appointments

Prepare, pull and file client charts on a daily basis

Confirm hearing aids and ear molds are ready prior to client appointment

Track referral source for all customers

Answer Medicare, private insurance, and other insurance questions for

customers & patients

Handle written correspondence for the owner as requested

2008 -2010 Store Manager

Lush Handmade Cosmetics Valley Fair Mall Santa Clara, CA

Hired, trained and coached 7 sales associates, 4 key holders and 1

Assistant Manager

Processed weekly payroll

Process all incoming product shipments

Placed weekly product orders

Managed all aspects of inventory

Processed month-end paperwork/reports

Monthly inventory counts

Designed floor sets & marketing

Conducted employee reviews

Attended new product meetings

Planned and executed monthly store parties for our customers.

Held customer service meetings with staff

Develop weekly schedules for sales and management team

Manage all aspects of loss prevention

Processed RMA's

Weekly touch-base meetings with staff and managers

Opening and closing store procedures

2005-2008 Operations/ Store Manager

BCBG MaxAzria Gilroy Premium Outlets Gilroy, CA

Managed and coached 1 assistant manager, 1 key holder, 5 sales specialists

and 2 stockroom associates

Managed the sales floor

Implemented weekly/monthly Sales goals

Directed all aspects of floor sets and mark downs

Maintain visual standards

Perform physical inventory (incoming & outgoing)

Managed loss prevention

Implemented sales events and presale parties

Manage Inventory (Monthly Inventory count)

Marketing & sales procedures

Contacted clients through clientele management system

Performed bi-weekly mark-downs

Audited weekly sales reports to determine profit gain and/or loss

Opening and closing store procedures

2003-2005 Co-Manager

Clinique Cosmetics Oakridge Mall San Jose, CA

Managed and coached 6 sales associates

Create employee schedule

Make-up artist

Product specialist

Managed make up and skin care events

Ordered & processed inventory

Verified daily and monthly sales numbers

Recruit new cosmetic sales associates

Attended Management classes

Skills

Quick Books POS Software

Retail Pro

Sycle Software System

STS Computer System

Oracle Accounting System

Microsoft- Office/ Word/ One Note/Processor/Works/Excel

Infinium Software 2000 System

Expandable Accounting System

Federated computer system

UPS-campus plus system

10 key by touch

Education

High School Graduate

Product Development Classes

Sales and Marketing Course

Business Management Courses

References

Professional and Personal References available upon request

Contact this candidate