F E L IC IA WEBB

***** ******** ****

KANSAS CITY, M ISSOURI, 64134, UN ITED STATES

816-***-****

M acfsrd@r.postjobfree.com

P ROFESSIONAL EXPER I ENCE

J C P E N NEY'S

A PR I L 2014- J ULY 2014

. HE LP ING WIT H CUSTOMER LOG IN.

. TO VER I FY CUSTOMER I N FORMAT ION IS ACCURATE

. SOL IC I T SALE OF NEW OR ADD I T IONAL SERV ICES OR

P RODUCTS

. TAK I NG ONL I N E ORDERS

. TRACK I NG ORDERS V IA UPS AND USPS WEBSI TES

. CHECK TO ENSURE T HAT APPROPR IATE CHANGES WERE

M ADE TO RESOLVE CUSTOM ERS' PROBLE MS.

. KEEP RECORDS OF CUSTOM ER I N T ERACT IONS AND

T RANSACT IO NS, RECORD I NG D ETA I LS OF I NQU I R I ES,

C O MP LA I N TS, AND CO M M E N TS, AS WELL AS ACT IONS

T AKEN.

E F I NANCE SUPPORT I NC.

LOAN PROCESSOR / NEW BUSINESS DEPARTMENT NOVEMBER 2012 - OCTOBER 2014

. WORKING HAND AND HAND WITH THE UNDERWRITING DEPARTMENT, TO GET

L OANS APPROVED FOR THE CUSTOMERS DAILY.

. H ANDL ING THREE WAY BANK CALLS, TO VERIFY CUSTOMER I NFORMATION

I S ACCURATE

. HELPING WITH CUSTOMER LOGINS. TO THE DIFFERENT LENDERS SITE TO

GET THE DOCUMENTS SIGNED

Check to ensure that appropriate changes were made to resolve

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customers' problems.

. Solicit sale of new or additional services or products

A MG SERV ICES OVRELAND PARKKANSAS UNITED STATES

Application Support Agent November 2011 - NOVEMBER 2012

Confer with customers by telephone or in person to provide

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i nformation about products and services, to take or enter orders, cancel

accounts, or to obtain details of complaints.

Keep records of customer interactions and transactions,

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recording details of inquiries, complaints, and comments, as well as

actions taken.

Check to ensure that appropriate changes were made to resolve

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customers' problems.

Refer unresolved customer grievances to designated

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departments for further investigation.

Complete contract forms, prepare change of address records,

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and issue service discontinuance orders, using computers.

Solicit sale of new or additional services or products.

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RA I NBOW CLOT H I NG STORE K ANSAS CITY M ISSOURI UNITED

STATES

Customer Service Rep May 2010 - August 2011

G reet customers and ascertain what each customer wants or

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needs.

Describe merchandise and explain use, operation, and care of

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merchandise to customers.

Recommend, select, and help locate or obtain merchandise

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based on customer needs and desires.

Compute sales prices, total purchases and receive and process

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cash or credit payment.

A nswer questions regarding the store and its merchandise.

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P repare sales slips or sales contracts.

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M aintain knowledge of current sales and promotions, policies

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regarding payment and exchanges, and security practices.

M aintain records related to sales.

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Demonstrate use or operation of merchandise.

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P lace special orders or call other stores to find desired items.

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P repare merchandise for purchase or rental.

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Watch for and recognize security r isks and thefts, and know

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how to prevent or handle these situations.

I nventory stock and requisition new stock.

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T icket, arrange and display merchandise to promote sales.

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Exchange merchandise for customers and accept returns.

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C lean shelves, counters, and tables.

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Help customers t ry on or fit merchandise.

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Open and close cash registers, performing tasks such as

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counting money, separating charge slips, coupons, and vouchers,

balancing cash drawers, and making deposits.

J C PE N NEY'S I NDEPENDENCE M ISSOURI UN ITED STATES

Customer Service Associate October 2009 - February 2010

G reet customers and ascertain what each customer wants or

•

needs.

Describe merchandise and explain use, operation, and care of

•

merchandise to customers.

Recommend, select, and help locate or obtain merchandise

•

based on customer needs and desires.

Compute sales prices, total purchases and receive and process

•

cash or credit payment.

A nswer questions regarding the store and its merchandise.

•

P repare sales slips or sales contracts.

•

M aintain knowledge of current sales and promotions, policies

•

regarding payment and exchanges, and security practices.

Demonstrate use or operation of merchandise.

•

P lace special orders or call other stores to find desired items.

•

P repare merchandise for purchase or rental.

•

I nventory stock and requisition new stock.

•

T icket, arrange and display merchandise to promote sales.

•

Exchange merchandise for customers and accept returns.

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C lean shelves, counters, and tables.

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GALWAY HO L M ES NORTH KANSAS CITY M ISSOURI UNITED

STATES

Nursing Assistant January 2008 - September 2009

M aintain records of patient care, condition, progress, or

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p roblems to report and discuss observations with supervisor or case

manager.

P rovide patients with help moving in and out of beds, baths,

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w heelchairs or automobiles, and with dressing and grooming.

P rovide patients and families with emotional support and

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i nstruction in areas such as caring for infants, preparing healthy meals,

l iving independently, or adapting to disability or illness.

Change bed linens, wash and iron patients' laundry, and clean

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patients' quarters.

E ntertain, converse with, or read aloud to patients to keep

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t hem mentally healthy and alert.

P lan, purchase, prepare, or serve meals to patients or other

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family members, according to prescribed diets.

D irect patients in simple prescribed exercises or in the use of

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b races or artificial limbs.

Check patients' pulse, temperature and respiration.

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Change dressings.

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Perform a variety of duties as requested by client, such as

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obtaining household supplies or running errands.

Accompany clients to doctors' offices and on other t r ips outside

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t he home, providing t ransportation, assistance and companionship.

Administer prescribed oral medications under written direction

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of physician or as directed by home care nurse and aide.

M assage patients and apply preparations and treatments, such

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as liniment, alcohol rubs, and heat-lamp stimulation.

K I DS QUEST NORTH KANSAS CITY M ISSOURI UNITED STATES

Child Care Provider June 2007 - December 2007

Sanitize toys and play equipment.

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Observe and monitor children's play activities.

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Observe and monitor children's play activities.

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Read to children and teach them simple painting, drawing,

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handicrafts, and songs.

O rganize and participate in recreational activities, such as

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games.

Assist in preparing food for children and serve meals and

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refreshments to children and regulate rest periods.

O rganize and store toys and materials to ensure order in

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activity areas.

WAL MART ROELAND PARK KANSAS UNITED STATES

Customer Service Rep July 2005 - June 2007

Confer with customers by telephone or in person to provide

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i nformation about products and services, to take or enter orders, cancel

accounts, or to obtain details of complaints.

Keep records of customer interactions and transactions,

•

recording details of inquiries, complaints, and comments, as well as

actions taken.

Check to ensure that appropriate changes were made to resolve

•

customers' problems.

Determine charges for services requested, collect deposits or

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payments, or arrange for billing.

Refer unresolved customer grievances to designated

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departments for further investigation.

Solicit sale of new or additional services or products.

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E DUCAT IO N

WESTPORT H I G H SCHOOL K ANSAS CITY M ISSOURI UNITED

STATES

Diploma, May 2005

A DD I T I O NAL SK I L LS

Skills and Tools Administrative Work Collections Computer

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Operating Data Entry Document Scanning General Office EXCEL

M icrosoft Word PowerPoint Windows Management Audio Visual

Equipment Calculator Copy Machine Label Maker Multi-line Phone

Scanner Customer Service

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