Barbara D. Flynn

*** **** *** ** *** C***

Puyallup, WA 98371

253-***-****

acfspe@r.postjobfree.com

Professional Experience

A results-driven employee with a multi-faceted customer and employee

improvement experience with a strong management qualification in human

resources and strategic planning. I am fully computer literate, including

all Microsoft 2013 applications and the ability to quickly and easily learn

and use new software and hardware applications. A graduate of Colorado

Technical University's Business Bachelor of Science in Business

Administration degree program with numerous certifications in Personnel

Management and Human Resources.

Career Experience

Better Business Bureau

September 2009-Present

. Positions held: BBB Services Consultant (Sept. 2009 - Dec. 2009)

Transitioned to Accreditation Services Consultant (Jan. 2010 - Aug.

2010) Promoted to Executive Assistant to Vice President of Finance &

Human Resources (Aug. 2010 - Feb. 2012) Promoted to Human Resources

Manager (Feb. 2012 to Present)

. Maintain employee files as necessary including database management

. Maintain knowledge of industry trends and employment legislation and

ensure compliance with Federal and State legislation pertaining to

personnel matters

. Communicate changes in personnel polices and procedures and ensure

proper compliance is followed

. Work directly with department managers to assist them in carrying out

their responsibilities on personnel matters

. Consult with legal counsel as appropriate, and/or directed by the

Executive team on personnel matters

. Recommend, evaluate, and participate in staff development for

organization

. Provide assistance in preparing and processing weekly payroll

including monitor time tracking system for all employees

. Administer benefits program which improved retention ratio

. Responsible for FMLA, Worker's Compensation and Disability

administration

. Drove and conducted local and regional recruitment efforts for all

exempt and non-exempt personnel

. Coordinate multiple Operations and Human Resource meetings which

resolved employee and management issues

. Primary contact for employee relations complaints and grievances

. Create and maintain organizational structure for all confidential

legal and investigative matters to include prioritizing, creating

timelines and organizing all file documentation and correspondence

including implementation of disciplinary action and termination

. Track and maintain progress reports on annual and strategic work

plans, goals and objectives

. Responsible for document retention that coincides with appropriate

state retention schedules and guidelines

. Delivers customer service to businesses and consumers for

accreditation verification to include facilitating the compliant

process

. Ensure all complaints are processed in accordance with organizations

internal and external policies and standards

Interstate Distributor Company

April 2006- September 2009

. Positions held: Switchboard Operator, transitioned to Human Resources

Assistant

. Responsible for maintaining driver files for company drivers including

entering and updating information into database

. Maintain and monitor FMLA, Worker's Compensation, and disability

leave records

. Completing employment verifications and unemployment claims

. Working with a six line phone system, Memorization of 300+ ext. Data

Entry

. Minimal Front Desk exposure -Greeting Guests and answering phones.

. PC Experience- Microsoft Word, Excel, Power Point- Lotus, and AS400,

Fax Press

. Responsible for training new hires on Switchboard team

Education

. Bachelor of Science in Business Administration and Human Resources,

Colorado Technical University December 2008

. Certificate Human Recourse Development Undergraduate Level, Colorado

Technical University 2007

. Project Planning, Undergraduate Level, Colorado Technical University

2008

. Certificate Business in the Global Environment, Undergraduate Level,

Colorado Technical University 2008

. Certificate, Organizational Systems Improvement Undergraduate Level,

Colorado Technical University 2007

. Certificate, Basics of Accounting and Finance Undergraduate Level,

Colorado Technical University 2007

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