Mahsima Marmari

San Francisco Bay Area, CA

415-***-****

acfsgm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced and knowledgeable Information Technologist seeking to contribute training and acquired skills within a

Help Desk support role. Able to learn and apply new knowledge quickly. Works well dependently, or in a group setting

providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth

knowledge of numerous software packages and operating systems. Skilled in providing End-User Help Desk Support.

Excellent communication and presentation capabilities.

IT SUPPORT SKILLS

● Windows XP, 7, 8 ● Ticketing Systems ● Server Setup

● Driver Installation ● Customer Support ● Network Connectivity

● System Upgrades ● Document Preparation ● LAN/WAN

● Systems Remote ● New User Training ● Cabling

PROFESSIONAL EXPERIENCE

Goldiran Services Co. associated to LG Inc. (Feb 2013 – June 2014)

Help Desk support & IT Specialist

• Experienced in working both as an individual contributor and a team member

• Working knowledge of help desk ticketing systems to support end-users on telephone, email and through

tickets.

• Installing and maintenance operating system, software and antiviruses.

• Expert in Microsoft Windows Operating Systems (Windows XP, 7, 8 & Windows Server 2003, 2007, 2008)

• Proficient in Microsoft Office applications such as Microsoft Outlook, Word, Excel, PowerPoint, MS Project,

etc.

• Experienced in configuration and troubleshooting of desktop email clients (MS Outlook, Thunderbird, Mail,

etc.), mobile devices (iOS and Android) and web browsers (Chrome, IE, Firefox, Safari etc.).

• Backup and restore information on corporate information resources.

• Computer help desk support and software technical training to end provided user with remote access software

(TeamViewer, Ammyy)

• Knowledge of networking and connectivity (DHCP, DNS, Cabling, etc.).

• Support and maintain printers, fax, copiers, projectors, and other corporate information assets.

• Perform various administrative duties such as mass-mailings to support fundraising efforts for…

ICAN Co. (April 2012 – Feb 2013)

Information Technology Technician

• Provide technical support to customers on telephone, email and through tickets

• Installing and maintenance operating system, software and antiviruses.

• Experienced in operating in a dynamic, fast-paced environment

• Experienced in configuration and troubleshooting of software problems

• Working directly with database tables to change or correct entered data using Microsoft SQL Server

Khazar Informatic Co. (June 2011 – March 2012)

IT Assistant

• Able to quickly diagnose and fix problems and open a computer and replace defective components.

• Knowledge of Virus and Spyware removal techniques and various antivirus software.

• Installing operating system, software, antiviruses and patches

• Able to set up and maintain user PCs with Analyze and troubleshoot software issues

EDUCATION & TRAINING

• Sep 2007- June 2011

Bachelor of Information Technology Engineering - Payam Noor University, Astane, Iran

• Oct 2010- Sep 2012

Certificate of Networking (MCITP) – Hiva Institute, Rasht, Iran

• Nov 2011- Feb 2012

Certificate of Database (Microsoft SQL Server) - Kadoos Institute, Rasht, Iran

• Sep 2008- Feb 2009

Certificate of Networking (Elementary Level) - Kadoos Institute, Rasht, Iran

• Dec 2007- March 2008

Web Programming With HTML – Kadoos Institute, Rasht, Iran

LANGUAGE SKILLS

• Farsi (Persian) : Native

• Arabic : Intermediate

INTRESTS

In my profession, I really interested in latest technologies in computer networks and related issues especially wireless

networks. I like to have enough time to learn new technologies and use them in my job. I enjoy surfing internet for

everything especially new technologies. Reading various books, playing sports such as volleyball, cycling,

mountaineering, swimming and listening to music are my favorites too.

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