Data Entry Administrative Assistant
Resume:
Winnie Chuong
acfsfl@r.postjobfree.com
CAREER PROFILE
Dynamic, 16 years of experience in Banking with ability to multi task and work under pressure. Excels in
listening to customer needs, articulating product benefits, and providing solutions to customer in need of multi
lingual translation – Cantonese, Mandarin, Vietnamese, and English. Builds and maintains enduring customer
relationships. Is resourceful, hardworking, punctual, detail oriented, organized and works well independently as
well as team player. Comfortable using MS Word, Excel and easily trained company proprietary databases.
Familiar with Opex 51, Banctec 9500, KXT extraction, 10 key by touch, Wausau image, 7780 and 9800
transport.
PROFESSIONAL EXPERIENCE
Mission Mental Health Clinic, San Francisco, CA 9/13 – 6/14
Administrative Assistant
Provide reception/telephone coverage and triaged calls; Maintain sign in sheet and notify staff of arrivals;
Prepare new client charts for the program; General filing & recordkeeping/ organization; Prepare and process
program related invoices; Itemize and total customer purchases; Data entry of billing services for consumer
residence and board; Receive faxes and route to appropriate staff; Assist staff with copies & faxing; Perform a
variety of clerical and data entry duties as assigned.
Bank of America, San Francisco, CA 3/09/ 8/12
Operations Representative
Perform data entry on customer’s Lockbox Accounts payment functions using the Department image Computer
and Personal Computer Skills; Process daily work received accurately and with production standards: inputting,
keying, editing, item return, account look up, verification, data entry, and extraction, amounts encoding, and
balancing control for daily transmission transactions; and Determine appropriate action within account
guidelines ensuring on time transmission of over 300 customer and bank electronic file activities per diem.
Bank of the Orient, San Francisco, CA 03/08 – 03/09
Payment and Transfer Clerk
Maintain accurate daily transportation logs; Perform incoming and outgoing funds transfer transaction both
domestic and international using internal databases and Banks wire system to select correct intermediary banks
to countries input reconcilements in accordance account numbers, input remittance and beneficiary info.
Service fee, payment methods, review of OFAC sanctions; Assist mail postage using prepaid post machine;
Handle customer questions/requests; Order department supplies; Verify authorized signatures for risk
transactions; and Perform variety of clerical and data entry duties as assign.
Far East National Bank, Oakland, CA 10/03 – 11/07
Computer/Proof Operator
Balance and post daily transmission transactions and handle exception items and 10 key coding of remittance
payments.
Lockbox Specialist Union Bank, Oakland, CA 07/01 08/02
Perform data entry on customers’ Lockbox Accounts payment functions using Department image Computer;
and Accurately Process daily work received: inputting, keying, editing, item return, account look up, verification,
data entry, and extraction, amounts encoding, and balancing control for daily transmission transactions.
1st Union Bank, San Francisco, CA
Computer Operator 01/95 – 06/01
Ensure that all back-end customer questions are accurately answered; Process transactions in a fast paced
environment; Daily Reconciliation of high volume customers’ accounts; Order department supplies; Review,
print and daily back up of monthly reports; Ability to work within established policies, procedures and guidelines
to ensure strong control environment in manner that ensures the bank’s wire services ; and Balance and post
daily transmission transactions and handle exception items.
REFERENCES
Nora Zapata, Program Director
Mission Mental Health Services
2712 Mission St.
San Francisco, CA 94110
Orlando Tolbert, Budget Analyst
Mission Mental Health Services
2712 Mission St.
San Francisco, CA 94110
Alma Re, Vice President
Bank of America
1455 Market St
San Francisco, CA 94103
Maria Riviceeio, Banking Manager
First Union Bank
150 Spear St
San Francisco, CA 94105
Bryce Bridge, MFTI, Vocational Rehabilitation Services Case Manager
RAMS Hire Ability
1234 Indiana St
San Francisco, CA 94107
415-***-**** x 202
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