Jean-Marc Boucher

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** ****** ****

819-***-**** Home

Gatineau, Quebec

613-***-**** cell

J9J 1H4

Date of Birth: April 27, 1991

Languages: Fluent French and English

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I am an extremely dedicated, dependable, organized, problem-solving and

self motivated professional. I'm ready to go above and beyond to meet all

work related expectations. I have 7 years of client interface experience. I

have conceptualized and launched the "Sloche" campaign for the Couche-Tard

corner stores marketing campaign as part of my college project (Cit

Coll giale). I have developed highly empathetic client relationships, and

earned the reputation for exceeding customer service goals. With my natural

leadership skills, I can help others thrive under pressure and attain their

goals with professional communication skills.

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PROFESSIONAL EXPERIENCE

The Westin Ottawa October 2013 to present

(Starwood properties, Ottawa, ON)

Front Office / Valet Attendant

. Go above and beyond to meet guest expectations as the first point of

contact upon arrival.

. Provide superior customer service by being attentive to details.

. Direct traffic on driveway and resolve interference when necessary.

. Work with Excel to access guest information.

. Participate in Starwood training programs every three months

(branding).

Sport Expert (Hull, QC) June 2013 -

November 2013

Equipment adviser

. Met my weekly sales quota by 400%. I was one of the top salesman in

the store by giving 100% customer service.

. Direct contact with sales representative from different companies.

. Participate in various training programs from our various vendor

companies.

Pizza la difference (Aylmer, QC) Jan 2009 -

July 2013

Supervisor / Chef / Delivery

. Coordinated employees on their delivery route.

. Manage the cash register and order portfolio.

. Manage client related issues.

. Overall group leader of the restaurant.

Public Service Commission (Ottawa, ON) May 2010 - August 2010

Personal Psychology Center

Student with the Federal Student Work Experience Program (FSWEP)

. Help the team by creating visuals for one-pager and PowerPoint deck

presentations for meetings and external delegations.

. Help with various office requirements.

Rivermead Golf Club (Aylmer, QC) April 2007-October 2010

Supervisor and Associate Manager of

the Back Shop.

Loblaws Grocery Stores (Aylmer, QC) 2007- 2009

. Customer service.

. Worked in all retail departments

[pic]EDUCATION

2013 - 2014 University of Ottawa, General Arts, Ottawa,

2010 - 2012 Cit Coll giale, Communication publicit -Marketing, Ottawa, On

- Obtained College Diploma

2003 - 2008 Grande-Rivi re High School, Aylmer, QC - Obtained High School

Diploma

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References provided upon requests

Contact this candidate