J ill Anderson

**** *. ***** ******

Forest Lake, M N 55025

651-***-**** cell

acfsc6@r.postjobfree.com

Objective

To work in a highly motivating and challenging environment that

p rovides the best opportunities to grow and utilize my potential to the fullest in attaining the

organization’s goals while achieving my personal goals.

P rofile

Results-driven and dedicated professional with 25 years successful experience in the auditing

and accounting division within the parking industry. Demonstrates recognized strengths in

management, supervising, auditing, accounts receivable, and accounts payable. Creative problem

solving abilit ies.

Achievements

• Maintained a high level of accuracy in auditing all aspects of parking revenue control systems.

• Created and implemented procedures that involve revenue recognition and cash recording

performed within Standard Parking.

• Created a validation system to log and balance large accounts.

• Completed extensive company t raining program.

• Mentored and managed customer service divisions.

• Created departmental policies and procedures for multiple departments.

• Improved Communication between company divisions.

• Created tools/programs/spreadsheets to assist department in monitoring and reaching desired

customer service levels.

Experience

Amano McGann Roseville, MN October 2013 - Present

Corporate Customer Service Department Manager

• Ensure professional communication is delivered by department

• Oversee daily department productivity levels and establish daily achievement goals

• Support Branch and Dealer Partners

• Manage and resolve escalated issues

• Act as liaison to manufacturing and production facility, Software Design and Development, Quality

Assurance, Assembly, Inventory and other departments to coordinate delivery schedule for critical

orders

• Attend and participate in weekly status meetings with regional Vice Presidents, Software Design

and Development department and manufacturing and production facility

• Oversee all order entry, status and delivery; ensuring invoicing is t imely completed

• Subject matter expert to internal control consultant during documentation and process re-

engineering discussions related to order processing and invoicing

• Establish goals and expectations for the customer service department

• Identify tools or opportunities to create operating efficiencies and streamline procedures

• Run daily reports and monitor Helpdesk routinely to ensure requests/issues are being addressed

appropriately and in a timely manner

• Lead periodic t raining sessions related to process and procedure enhancements

Standard Parking M inneapolis, MN February 1999 – October 2013

Facility Manager

• Managed multiple parking facilities and surface lots

• Created monthly financial client statements

• Booked all special events and coordinated all operation team members

• Audited and recorded daily revenue and ticket control

• Oversaw all repairs and maintenance

• Maintained daily operational logs

• Generated check request for accounts payable

• Managed all accounts receivable billings and collections

Process Self Assessment Auditor/Accounts Receivable/Accounts Payable

• Trained management and supervisor level employees in revenue and t icket controls.

• Collectioned on past due accounts

• Posted all monthly account payments

• Deposit of monthly payments

• Created and entered check requests

• Audited daily revenue and outcome reports

• Created and entered daily ticket and revenue auditing

• Created and maintained all customer billing accounts

• Created documentation for monthly financial statements

• Ensured that Sarbane Oxley standards were met

Revenue Supervisor

• Collected, logged and deposited all daily revenue

• Balanced pay station revenue control reports to deposits

J ill Anderson

5252 N. 207th Street

Forest Lake, M N 55025

651-***-**** cell

acfsc6@r.postjobfree.com

• Supervised daily revenue deposits and controls

Education

North Branch Senior High (1985)

916 Vocational School (1985 – 1987)

References

Abigail Grenfell, MBA, CFE, CIA, CPA,CGMA

President

I nternal Control and Anti-Fraud Experts, LLC

8267 81st Street South

Cottage Grove, M N 55016

612-***-****

acfsc6@r.postjobfree.com

www.icafemn.com

Dean Anderson

V ice President of Accounting

Wells Fargo Financial

800 Walnut St

Des Moines, IO 50309

515-***-****

acfsc6@r.postjobfree.com

Damon Noga

Regional Manager

Denison Parking

121 S. 8th Street

M inneapolis, M N 55402

612-***-****

acfsc6@r.postjobfree.com

J ulie Palmer

Appraisal Review Manager

Red Sky Risk Service, LLC

200 S. 6th S treet

M inneapolis, M N 55402

612-***-****

acfsc6@r.postjobfree.com

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