MICHAEL ANTHONY HARRIS

**** ******** ******

Rocky Mount, NC 27801

919-***-****

acfsbd@r.postjobfree.com

OBJECTIVE:

Information Technology professional with over 22 years experience in Customer Service,

Leadership, and Administrative Management seeking a career opportunity, while making

significant contributions to the success of my employer. Willing to relocate to the

Raleigh/Durham area.

EMPLOYMENT:

Alphanumeric Systems Inc. Raleigh, North Carolina

COMPUTER SYSTEMS TECHNICIAN

Orange County Lenovo PC/Laptop Deployment Hillsborough, NC.

Assisted in the deployment of 102 Lenovo PCs/Laptops 7-31-2014 – 8-19-2014

Migrated data from old workstations to new workstations

Installed business applications

Mapped standalone and network printers and scanners

Troubleshot hardware/software issues

UNC Physician’s Network EPIC Go LIVE Hardware/Software Support Raleigh, NC.

Provided hardware, and software support 6-16-2014 – 7-11-2014

Hardware and software installation

Application and peripheral troubleshooting

Four Oaks, NC

4-1-2014 – 5-30-2014

Four Oaks Bank Windows 7 Migration Project

Built and migrated over 90 desktop computers

Installed operating system and all service packs

Installed business software and updates

Assigned computer name, added to domain, and moved computer to appropriate OU

Added users to the local administrative group

Assigned computer static IP address

Installed appropriate local/network printers

Deployed computers to bank employees

Troubleshot system/software issues

Greenville, NC.

2-10-14 – 2- 28 /2014

DSM Windows 7 Migration Project

Assisted in the migration of 300 desktop/laptop computers

Staged and deployed systems using the USMT

Replaced hardware and software

Troubleshot any issues

Independent Contractor (eBryIT) Greenville, NC.

6-2-2014 – 6-13-2014

COMPUTER SYSTEMS TECHNICIAN

East Carolina University DELL Computer Rollout

Assisted in the de-install and install of 290 desktop/laptop computers

Performed data migration from old computer to new computer

Installed standalone/network printers and scanners

Independent Contractor North Carolina

COMPUTER SYSTEMS TECHNICIAN 4/2013 - Present

Hertford County School System DELL Laptop Project (eBryIT) 9-23 – 10-3, 10-17/2013)

Assisted in imaging 450 Laptops using Symantec Ghost software

Activated software and joined laptops to the domain

Ran scripting configuration on laptops

Tagged laptops for equipment accountability

Built 15 laptop charging and storage carts

Bank of America HP Tablet Project (Barbeau Enterprises/Insight) (8-12, 8-13/2013)

Installed Cisco Wireless Access Points

Connected networking cables from patch panel to switch

Verified connectivity with command center

East Carolina University DELL Computer Rollout (eBryIT) (5-28 – 6-7/2013)

Assisted in the de-installation of 211 old PCs/Laptops

Assisted in the installation and setup of 211 new PCs/Laptops

Performed data migration from Windows XP to Windows 7

Installed standalone and network printers

Regis Hair Salon Point of Sale (POS) Upgrade (Barbeau Enterprises) (4-2 – 5-24/2013)

Tested new POS for functionality prior to installation

Disassembled existing POS system, Credit Card Terminal, and Inventory Scanner

Installed new ELO POS system/Software Setup

Installed/Setup Inventory Scanner/CCT

Performed technology and internet networking site surveys

Identified available power sources for installation of POS equipment

Marked locations for equipment and cabling installation

Troubleshot connectivity issues

Holden Temporaries Goldsboro News-Argus Goldsboro, NC

9/2008 – 8/2010

DISTRICT SALES MANAGER

Responsible for sales, service, distribution and collections

Assisted in maintaining business and home delivery routes

Recruited, trained, maintained distribution force

Coordinated carrier activities to provide seamless newspaper delivery

Provided timely information to customer service representatives

Administered subscriber collections and independent contractor payments

EDUCATION:

ECPI University, Raleigh, NC Graduate: Aug 2014

B.S. in IT/Network Security Magna Cum Laude/GPA: 3.85

ITT Technical Institute, Cary, NC Graduate: December 2012

College of Information Technology Highest Honors/GPA: 3.90

A.S. in IT/Computer Network Systems

MILITARY:

US Air Force, Various locations

E-7, Master Sergeant/Administrative Management 1980-2003

Retired/Honorable Discharge

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