Surabhi Bramhadev

**** ******* ****, * ****:

acfsad@r.postjobfree.com

Apt 1537, Plano, Contact No: +1

479-***-****

Texas - 75024 +1-479-***-****

Career Objective:

W illing to work as a key player in challenging & creative environment, growing with the

organization and working with the cutting edge technologies.

Professional Summary:

Linux administrator, with a strong performance background in wide variety of professional

system support and solution-based IT services for L inux and Unix Systems including,

monitoring, configuration, t roubleshooting and maintenance of operating systems.

Work Experience:

• Working as a System Administrator for A pex Technology Systems I nc since

A pril 2012 to present

• Worked as Production Support Engineer for I B M I ndia Pvt Ltd, Bangalore from

J une 2011– March 2012

• Worked as a Technical Support Engineer for H ewlett-Packard Global Soft I ndia

D elivery Center, Bangalore since July 2008 till May 2011.

Accomplishments:

Managed server infrastructures and data-center operations on L inux platform.

E ffectively plan, install, configure and optimize the IT infrastructure to consistently

achieve high availability and performance.

P roven ability to create and deliver solutions t ied to business growth, organizational

development and systems/network optimization. Skilled problem identifier and

t roubleshooter

IT I L(Information Technology Infrastructure Library) Foundation Ver.3 course completed

Experience on co-ordination across the teams and team management.

S trong communication and interpersonal skills. Hands on experience in interaction with

C lient.

Got Appreciation mails from Client on Good Defect Reporting Skills, In-depth analysis and

f unctional problem solving.

Managing a M icrosoft Windows server 2003 environment and M icrosoft Exchange 2003

A dministration

Education:

Master of Computer Application, Annamalai University, India

Bachelors of Computer Application, Bangalore University, India

Experience Summary:

A pex Technology Systems I nc, New Jersey (April 2012 to Present)

Systems Administration (Linux & windows Server 2003, Windows Server 2008)

• Installation, Configuration, Maintenance and Administration of RedHat Enterprise

L inux .

• Applied patches on all Linux Boxes from common repository using RPM.

• Administrated DHCP, DNS, NFS and Samba services in L inux.

• File system Administration, Setting up Disk Quota

• Managed Disks and File systems using LVM on Linux.

• Troubleshooting Day–to-Day issues with various Servers on different platforms.

• Worked with Linux, Oracle Database, and Network teams to ensure the smooth

relocation of the servers.

• Monitor Linux Server for CPU utilization, Memory Ut ilization and Disk Utilization

for performance monitoring.

• Setup NFS file systems and shared them to clients.

• Responsible for installation and configuration of Solaris 10 on Sparc and x86 servers

using jumpstart and interactive methods.

• Solaris 10 Zone Configuration and ZFS file systems.

• Performed administration and monitored job processes using associated commands.

• Maintained Linux and Unix servers, evaluating needs and installed appropriate

recommended patches as needed.

• User and group administration on both Solaris 10 and Red Hat servers.

• Abili ty to learn new and existing hardware and software and adapt to new

environments

• Performed routine checks on the Redhat/Solaris servers

Windows Administration

• Managing windows Services – AD, Group policy, DNS, DHCP, Terminal Services and

W INS.

• Managing User accounts, Computer accounts, Security groups in AD.

• Adding, removing, or updating user account information, resetting passwords,etc.

• Managing application Specific att r ibutes for AD such as M icrosoft Exchange and

M icrosoft Office Live Communications Server 2003.

• Monitor all server logs on Domain Exchange and Black Enterprise Server(BES).

• Create new and manage all existing Mailboxes and Distribution groups.

• Perform primary administrative tasks for MS Exchange 2007/2010 messaging

system.

• Provide M icrosoft server administration to include monitoring server status,

t roubleshooting issues with client connectivity, response t ime, server performance,

backup/restore, and disaster recovery planning and testing.

IB M I ndia Pvt Limited(June 2011- Ma rch 2012)

Production Support Engineer

• Monitoring daily scheduled jobs. Working on the root cause if any job fails and fix i t

and if needed reschedule the job

• Monitoring all alerts and escalate all issues for all procedures and systems

• Coordinating with various teams and raise support t icket for all issues, analyzing

root cause and assist in efficient resolution of all production processes

• Following the monthly activity process of the client and maintaining up to date

i mages including the latest patches

• Deployment of any new application, Upgradation.

• Monitoring the ticket service center in our queue and respond to the tickets and

u pdate their status accordingly

• Coordinate with the customers to their issues and resolve them

Hewlett-Packard GlobalSoft Ltd (June 2008 – May 2011)

Technical Support Engineer (Service Desk)

• Troubleshooting and resolving technical and functional issues via phone, email, and

remote control using available resources.

• Responding to worksites on an exceptional basis to resolve problems unable to be

resolved remotely.

• Remotely complete software installation, modification, and deletion requests.

• Ut ilize call t racking management software to create, resolve and/or escalate

technical issues.

• Support Active Directory administration such as account maintenance, Group Policy

u pdates and Software updates

• Serving as the central point of contact for all technical issues.

• Documenting according to the standard operating procedures as requested

• Identify and improve processes and procedures that can improve the customer

experience

• Assist in the t raining of less experienced staff members

• Managing SLA of Incidents logged within the desk.

• Following with the resolving towers to get the updates on the existing incidents

requests.

• Building team activities and other initiatives for process enhancement.

• Experience in IT I L Methodology

Dealing with issues related to:

Active Directory ( Account Creation/Deletion and Modifications )

E xchange Server

M icrosoft Windows XP & 2000

Cit r ix Meta frame and Cit r ix Client

M S Office 2003 and other MS Applications

VPN

B lackberry Issues

Personal Profile:

Nationality : I ndian

Gender : Female

Ma r ital Status: M ar r ied

Address : 6820 Preston Road, Apt 1537, Plano, Texas – 75024

Visa Status : H 1B

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