SUSAN R. DIXON

*** *. ** ****** ● PATERSON, NJ **514 ● PHONE: 201-***-****/ 201-***-**** ● acfs7b@r.postjobfree.com

TH

A HIGHLY ORGANIZED AND EFFECTIVE TEAM PLAYER WITH MORE THAN 10 YEARS OF SUCCESSFUL RESULTS IN CUSTOMER

SERVICE, SEEKING A POSITION UTILIZING MY EDUCATION AND PROFESSIONAL BACKGROUNDS.

KEY SKILLS

PROFESSIONAL EXPERIENCE

ACCOUNT PLANNING &

MANAGEMENT

MANPOWER TEMP AGENCY

CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE-UNILEVER(ENGLEWOOD CLIFFS, NJ)

CUSTOMER ADVOCACY

7/21/14-

CUSTOMER RELATIONS JOB DESCRIPTION:IDENTIFY AND ASSESS CUSTOMER NEEDS TO COORDINATE AND ENSURE APPROPRIATE SERVICES ARE

MET.

CUSTOMER NEEDS

DISPATCHING TECHNICIANS FOR SERVICE CALLS AND EMERGENCIES.

ASSESSMENT & RESPONSE

MANAGING AND MAINTAINING CUSTOMER ACCOUNTS WITH ONGOING FOLLOW-UP.

ESTABLISHING NEW VENDORS AND CUSTOMER ACCOUNTS.

COMMUNITY OUTREACH

COMMUNICATE AND COORDINATE WITH INTERNAL DEPARTMENTS.

RESPONDED TO AND DIRECTED REQUESTS AND UNRESOLVED ISSUES TO THE DESIGNATED RESOURCE.

PUBLIC RELATIONS

ANSWERED DAILY QUESTIONS AND QUERIES FROM CUSTOMERS/CLIENTS BY TELEPHONE AND E-MAIL.

DATA ENTRY AND ACCOUNT DOCUMENTATION

STAFF DEVELOPMENT &

SUPERVISION

CUSTOMER SERVICE ACCOUNT REPRESENTATIVE- AMAZING PEST CONTROL (HACKENSACK, NJ)

EFFECTIVE COMMUNICATION

6/2012- PRESENT

JOB DESCRIPTION:

COMPUTER SKILLS (MS

IDENTIFY AND ASSESS CUSTOMER NEEDS TO COORDINATE AND ENSURE APPROPRIATE SERVICES ARE MET.

WORD, MS, OUTLOOK,

DISPATCHING TECHNICIANS FOR SERVICE CALLS AND EMERGENCIES.

EXCEL)

MANAGING AND MAINTAINING CUSTOMER ACCOUNTS WITH ONGOING FOLLOW-UP.

ABILITY TO WORK ESTABLISHING NEW VENDORS AND CUSTOMER ACCOUNTS.

COMMUNICATE AND COORDINATE WITH INTERNAL DEPARTMENTS.

INDEPENDENTLY

RESPONDED TO AND DIRECTED REQUESTS AND UNRESOLVED ISSUES TO THE DESIGNATED RESOURCE.

TEAM PLAYER ANSWERED DAILY QUESTIONS AND QUERIES FROM CUSTOMERS/CLIENTS BY TELEPHONE AND E-MAIL.

DATA ENTRY AND ACCOUNT DOCUMENTATION.

FLEXIBLE AFTER HOURS SPECIALIST (WORK ON-CALL FROM HOME).

ATTENDED PROFESSIONAL DEVELOPMENT TRAININGS AS OFFERED BY EMPLOYER.

ABILITY TO WORK WITH AND

AMONGST DIVERSE

POPULATIONS. CUSTOMER SERVICE REPRESENTATIVE NEWCAL AVIATION (LITTLE FERRY, NJ)

–

8/2005- 11/2010

JOB DESCRIPTION:

EDUCATION CUSTOMER SERVICE, DATA ENTRY, AND ACCOUNT DOCUMENTATION.

FOLLOWED UP ON CUSTOMER ACCOUNTS AND FOLLOWED UP ON THEIR NEEDS.

BERGEN COMMUNITY EVALUATED AND RESPONDED TO ALL CUSTOMER INQUIRIES AND COMPLAINTS FOR RESOLUTION.

COLLEGE WEEKLY, MONTHLY, AND ANNUAL REPORTS.

MANAGEMENT AND ORGANIZATION OF BUSINESS AND CUSTOMER FILES.

PARAMUS, NJ

SECURED NEW CUSTOMERS/CLIENTS WHILE PROVIDING FOR AND MAINTAINING CURRENT CUSTOMERS.

AA- BUSINESS ADMIN. (IN

PARTICIPATION IN PROFESSIONAL DEVELOPMENT TRAININGS AS REQUIRED AND OFFERED BY EMPLOYER.

PROGRESS)

CLIENT SERVICES REPRESENTATIVE- BANK OF AMERICA (HACKENSACK, NJ)

PROFESSIONAL DEVELOPMENT 3/2003 – 7/2005

CUSTOMER SERVICE WORK JOB DESCRIPTION:

PRACTICES CLIENT CARE MANAGEMENT/ TELLER COMMUNICATION.

BUSINESS ADMINISTRATION HANDLED AND RESPONDED TO ALL DAILY BANKING BUSINESS (E.G. DEPOSITS, WITHDRAWALS, ACCOUNT ACTIVATION,

CERTIFICATION REFERRALS, AND PERSONAL BANKING BUSINESS).

ACCOUNTING CERTIFICATION COORDINATION OF BANKING FAIRS (E.G. OPEN HOUSE AND INFORMATION SESSIONS).

DATA ANALYSIS/ENTRY PERFORM REQUIRED DUTIES IN ACCORDANCE TO BANKING POLICIES AND STANDARDS.

SERVED AS CONSULTANT ON THE FLEET E-RESPONSE TEAM.

ASSISTED IN CREATION AND IMPLEMENTATION OF FLEET FINANCIAL WEBSITE CONSULTATION TEAM.

CONDUCTED MONTHLY AUDITS OF BANKING TRANSACTIONS.

SENIOR OP ASSOCIATE- FLEET FINANCIAL (FLEMINGTON, CT)

6/2000- 2/2003

JOB DESCRIPTION:

PRE-CONVERSION NOTE AUDIT FOR THE CENTRAL LOAN DOC UNIT.

REQUIRED TO VERIFY ALL AFS DOCUMENTATION AND REPORTS.

RESPONSIBLE FOR PROCESSING INFOTRAX TRANSACTIONS.

MAINTAINED AND DOCUMENTED ALL DAILY TRANSACTIONS ACCORDINGLY.

PROVIDED INTERNAL AND EXTERNAL CUSTOMER SERVICE SUPPORT.

EVALUATED AND PROVIDED APPROPRIATE BANKING BUSINESS RESOURCES TO CLIENTS AS NEEDED.

ENSURED ALL SERVICES ARE EXECUTED AND SUPPORTED BASED ON BANKING REGULATIONS.

ADMINISTRATIVE ASSISTANT/ASSISTANT OFFICE MANAGER- CERAMIC SUPPLY OF NY & NJ (LODI, NJ)

1/1989- 4/2000

JOB DESCRIPTION:

REQUIRED TO PLAN EMPLOYMENT AND EDUCATION TRAININGS FOR STAFF.

PUBLIC RELATIONS TO FORGE NEW ACCOUNTS AND CUSTOMERS.

KEPT ACCURATE AND CURRENT BUSINESS RECORDS, DATA ENTRY, AND OFFICE MANAGEMENT.

PREPARED AND SUBMITTED MONTHLY AND ANNUAL BUSINESS REPORTS.

MAINTAINED EXCELLENT COMMUNICATION/RELATIONSHIP W/ CLIENTS VIA SUPPORTIVE CLIENT CARE.

REFERENCES AVAILABLE UPON REQUEST ● ABILITY TO TRAVEL

Contact this candidate