LORRAINE T. LEUNG

**** *. ******* ***.

Tampa, FL 33611-4783

813-***-****

acfs6t@r.postjobfree.com

Objective: Seeking the opportunity to promote the growth of a medical/technical organization, which

will enable me to utilize my extensive industry knowledge, implement proven best practices, and enhance

productivity of staff through proper training.

Professional Experience:

Eccolab Group Clinical Laboratory – Nov. 2011-July 2014

Director of Account Management

• Assistant to the VP/President of Marketing and New Sales Development

• Liaison between the laboratory and the clients.

• Managed a team of three field account representatives in the state of Florida.

• Serviced 40 accounts in between Florida and Georgia.

• Served as the subject matter expert for Lab Nexus and the company’s proprietary web portal .

• On-boarded new clients, which included:

• Computer installations

• Client training on software applications

• One on one training on specimen collection and handling in accordance to laboratory

procedures

• Created policies and procedures for the Field Service Operations Procedure Manual.

• Participated in effective networking activities.

Nationwide Laboratory Service (NLS) --Aug. 2002 -Sept 2011

Operations Manager, PromMed to Chronic Kidney Disease (CKD)

• Managed a team of 45 phlebotomist in five states.

• Served as the focal point for patient services and the delivery of the patient laboratory test results

through the NLS Web Portal.

• Recruited, hired and trained all new employees in the CKD Division.

• Implemented the training of eWerks3 and established new nephrology accounts.

• Assisted the sales team in presenting eWerks3 to potential clients.

• Coordinated and set up the computer systems for access to eWerks3 and the NLS Web Portal for

new clients.

• Collaborated with the development team to improve overall efficiencies, accessibility to the

eWerks3 application and the NLS Web Portal.

• Created a reusable shipping container for the shipping of frozen specimens. Wrote the appropriate

handling procedures and trained personal on implementation of procedures.

• Provided annual compliance training for Health Insurance Portability and Accountability Act

(HIPPA) and Office of the Inspector General guidelines (OIG) to CKD remote employees’ and

clients.

• Implemented policies and procedures to track all laboratory supplies, medical equipment and

training materials for the CKD Division and account associates.

• Ensured CKD employees followed and utilized best practices, processes, and standard

methodologies to deliver an integrated laboratory solution for CKD clients.

• Created specialized renal assessment reports, which were adopted by other NLS Divisions to

support their client base.

Senior Territory Manager, March 2006 - Aug 2009

• As division lead, performed the pre-opening processes, implemented NLS supporting software,

created patient database and trained client employees.

• Established and operated three patient service centers in the Tampa Bay area.

• Managed four phlebotomists in Florida and five field service representatives across multiple

states.

• Conducted training for specimen processing, shipment, and the use of eWerks3 and eWerks for

new account users and End-stage Renal Disease (ESRD) employees.

• Ensured the clients and their patients’ laboratory results and supporting documentation were

readily accessible through the NLS Web Portal, served as the liaison between the following NLS

Divisions: General Medical, Medical Doctor Very Important Patients, and the End Stage Renal

Disease.

• Coordinated the set-up of and actively participated in trade shows for the Florida Association of

Community Health Care Centers, Inc.

ESRD Field Service Representative 2 States – December 2002 – March 2006

• Assisted the dialysis centers, within the Florida region, in preparing their laboratory draws for

each patient in advance of the draw dates.

• Assisted in the procurement of the Patient's specimens (within the Georgia region).

• Functioned as primary contact to resolve all issues with billing, software, hardware, and patient

data between the Dialysis Centers and ESRD Laboratory.

• Delivered superior customer service by traveling to each client site.

• Oversaw accuracy in client billing.

• Ensured the client's inventory of laboratory and administrative supplies was sufficient.

North Armenia Medical Center- August 2001-October 2002

Medical Receptionist/Assistant to Dr. Todd Rosenthal and Robert Burchett

Med Services of America Laboratory – March 2000 – January 2001

Specimen Procurement Manager

St Joseph Hospital (Physicians Laboratory) November 1993 – February 2000

Specimen Procurement Supervisor

Phlebotomy Supervisor

Education/Certification

• Phlebotomy Certification since April 2008

• HCC (Hillsborough Community College)

• Las Vegas School for Medical Assistant

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