EDUCATION

Bachelor of Arts in Communication, December 2008

Northern Illinois University

Illinois Life Producer License, August 2013

Pearson

Illinois Health Producer License, August 2013

Pearson

Studied in Business Marketing August 2005- May 2007

Clark Atlanta University

EXPERIENCE

Aon Hewitt, Lincolnshire IL May 2014-Current

Benefits Advisor

Inform, educate and enroll customers to successfully transition into the

individual insurance market

Make outbound calls to customers, completing needs assessment and correctly

qualifying participants' needs related to Medicare Health Insurance

(Medicare Advantage, Medicare Supplement, Cost Plans, and Prescription Drug

Plans)

Identify customer needs using a needs based selling approach then recommend

plans and accurately answer customer questions

Provide solutions that make it easy for the customer to decide on the plan

while overcoming customer objections

Handle inbound calls to enroll customers compliantly and efficiently into

selected Medicare Health Insurance (Medicare Advantage, Medicare

Supplement, Cost Plans, and Prescription Drug Plans) and update customer

accounts thoroughly

Effectively manage sales pipeline

Deliver expected sales for individual, team, regional, and overall targets

(conversion rate, close ratio, etc.)

Actively manage a book of business to ensure all retiree needs are met on a

timely basis (respond to retiree voicemails, internal chat requests,

partner with customer service and operations, handle and support customer

complaints and/or client escalations

Go Health Insurance, Chicago IL August 2013- May

2014

Licensed Insurance Sales Agent

Provide clients with various types of health insurance packages

Responsible for gathering information about the policies and rate offered

by the various companies in the vicinity

Handle the tasks of educating and selling health insurance plans to

potential customers

Perform responsibilities of preparing and maintaining insurance sales

status in the computer system

Provide guidance to customer on the benefits of health insurance

facilities

Responsible for achieving sales revenue goals and objectives

Comprehensive knowledge of the procedures of selling health insurance

policies

In-depth knowledge of medical terminology, medical insurance market trends

and medical practices

Possess excellent marketing skills and has the ability to meet targets

Knowledge of basic computer applications and work related software

applications

Possess excellent mathematical and negotiation skills

Skilled in building and maintaining good rapport with clients

Possess excellent communication and convincing skills

Comcast, Schaumburg IL, August 2011-August

2013

CAE, Customer Technical Support (IP)

Responsible for providing technical support for Comcast high speed internet

customer

Problems via phone, email and instant messaging.

Troubleshoots hardware and software issues and communicates with helpdesk

to resolve issues/problems.

Provides technical assistance to ensure a positive customer experience.

Ensures adherence to the Comcast Quality Experience.

Provides a full range of customer service for Comcast high speed internet

product in a prompt, efficient and professional manner.

Advance troubleshooting for PC/browser/e-mail/personal webpage/connectivity

firewall/ router/hub problems and provides customer education to same.

Demonstrates listening and analytical skills, with the ability to obtain

key information and resolve complex service problems with first call

resolution.

Demonstrates knowledge of installing software programs and troubleshooting

operating systems, software and hardware.

Communicates courteously and pro-actively to learn customers short term and

long term needs and understands issues from customers position. Recommends

products or services to promote customer focus in employees and develop

partnerships with customers.

Possesses an excellent knowledge of windows and Macintosh operating

systems, internet/IP, web browsers, e-mail and other PC operating and

connectivity technologies. Diagnoses PC hardware, software, operating

system and cable modem and cabling issues.

Consistently demonstrates ability to meet higher performance expectations).

G6 Profiles & Management Chicago, IL

Freelance Public Relations Specialist Jan

2010-August 2011

To be responsible for obtaining auditions with negotiation of contracts for

client's .Worked as a talent agency where one uses contacts to arrange

auditions for the actors represented by the agency.

Handling of public relations with business matters to make a plan and keep

the actor on a path toward success. Development of strategic marketing

direction which translates them into business building brand strategies

with innovative marketing plans which drives revenues.

Following a set standard of rules which are regulated by the Screen Actors

Guild, or SAG. Per formation of customer service duties by answering client

queries and granting customer requests.

Arrangement of times and places where the shows would be performed and work

shopped

Oversee day-to-day business affairs of an artist. Arrange for reservations

to ensure clients for a worry-free trip or tour.

Advised and counseled for talent concerning professional matters, long-term

plans and personal decisions which may affect their career.

American Intercontinental University, Chicago, IL July 2010-

May 2011

National Admissions Advisor

Earn the company over 572,000 in capital with student enrollment within my

first 3 months of being employed.

Conducts interviews and evaluates each prospective student based on his/her

needs, desires, interests, qualifications, motivations, and commitments,

and in accordance with all school policies and procedures, all applicable

federal and state regulations and all accrediting agencies standards and

requirements

Presents information in a factual and ethical manner to prospective

students and others regarding school's programs and tuition

Completes and maintain all required paperwork and data entry in an accurate

and timely manner

Works with other departments (financial aid, academics) to ensure student

satisfaction

Verifies criteria for admission to the school

Assists prospective students in completing the admissions process in the

efficient and supportive manner

Assists students with finalization of enrollment process and starting date

with the school

Develops an ongoing relationship with the prospective student from

enrollment through graduation

Responsible for the student's success from inquiry to starting school

Serves as an advocate for prospective students

HRDI, Chicago, IL May 2009-

July 2009

Administrative Assistant Chicago

Tracked financial status of client's monthly services with Quick books,

Updated population sheets, admissions, and discharges

Continuously answer telephones, greeting/scheduling patients, filing,

calling to remind patients of their appointments, verifying insurance

benefits/calling for claims status, marketing, maintaining an overall

neat/clean office environment, in addition to assisting

Distribute company literature and follow- up with meeting arrangements as

needed

Composed and typed memos, Sorted and distributed incoming mail, Gathered

information for monthly reports

Collaborate with various levels of management to gather information

pertaining to key issues.

Assist out-of-town candidates with travel, hotel and car service

arrangements.

Communicate with external contacts to properly handle direction of business

relations.

Computer Share, Chicago, IL April 2009-July

2009

Customer Service Representative

Handled inbound calls and outbound calls both in a courteous and

professional manner within an acceptable amount of time

Responded to email and internet inquiries via email or telephone

Accurately updating the database in a timely manner

Kept current on industry news pertaining to campaign specifics

Effectively and professionally resolving shareholder concerns

Meet all targets for Productivity, Quality, Attendance and Code of Conduct

Contact this candidate