Valencia Dove

acfrv2@r.postjobfree.com

Current Address: Permanent Address:

**** ***** ******* **** *** Kimball Pace

Wilberforce, Ohio 45384 Columbus, Ohio 43205

Mobile: 614-***-**** Home: 614-***-****

OBJECTIVE

Seeking an internship where I may use my computer information systems background and interpersonal skills to

further company growth.

EDUCATION

Wilberforce University, Wilberforce, Ohio

Computer Information Systems

Expected graduation: 2014

RELEVANT COURSES:

• Systems Analysis & Design Methods

• Software Engineering

• Object-Oriented Programming

• Database Systems

• Data Communication and Networking

• Management & Info Systems

• Micro Applications

• Introduction to Business

• Introduction to Marketing

• Data Structures

• Computer Programming I, II

• Business and Technical Writing

• Technical Writing Comp II

EXPERIENCE

M/I Homes Help Desk Intern Summer 2014

Provides phone support to all divisions with computer applications and hardware issues including

Pivotal, Microsoft Office and JD Edwards applications.

Identifies, researches and resolves technical problems. Documents, tracks and monitors the problem to

ensure a timely resolution.

Configures computer systems for all end-users. Handles installation and troubleshooting for model

broadband connection issues.

Mentorship for Environmental Scholars Intern Summer 2012

UNCF Special Program Corporation (UNCFSP) and the Department of Energy (DOE)

Lab intern for Wilberforce University’s Computer Lab 2011 – 2012

Lab operations answer and return all phone calls, computer installations

Help desk support service

Africentric Personal Development Shop Inc. Columbus, OH 2008 – 2013

Created and instructed a 10 week program curriculum for 14-20 2nd graders

311 Call Center, Columbus, OH 2007-2008

Managed documents using several Microsoft Office Programs

ACTIVITIES/ AWARDS

NASA/Ohio Space Grant Consortium Scholar (Cloud Computing)

Certificate in SAP (Systems Application Product)

Member of Delta Sigma Theta Sorority Incorporated

Dean’s List

SOFTWARE SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Access

Computer Installations

Contact this candidate