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Manager Customer Service

Location:
New York, NY
Posted:
September 04, 2014

Contact this candidate

Resume:

CURRICULUM VITAE

FAUSTO J. MORA RIVERA

**** *****

Concourse

Apto.

3B,

Bronx,

NY,

10452.

Cel.

Phone.

646

286-

6279.

Email

acfrp3@r.postjobfree.com,

acfrp3@r.postjobfree.com

.

Profile

Professional, honest, responsible, hardworking, with 25 years experience, maintaining good

relationships with leadership and teamwork. Results oriented, respecting the quality of work,

always looking for efficiency .. Ability to work under pressured situations, budget, score card.

Education & Certifications

• Graduated Pedro H. Urena University, Dom. Rep, in Computer Science 1989.

• Graduated Tecnologica de Santiago University, Dom. Rep, in Public Accounting 2011, CPA.

Skills

Team-work - Analyst

-

Customer Service - Programmer

-

Fluent Spanish - Supervisor

-

Helper - Coordinator

-

Competencies

• Proven ability to handle multiple, competing priorities in an effective

manner.

• Demonstrated ability to handle multiple competing priorities in an effective

manner.

• Thorough knowledge of English writing; grammar, spelling and vocabulary

not very regular fluid.

• Get Better Results Team projects.

• Feedback Contributors From Best Practices Working pára best results.

Professional Experience and Work.

• Water and Sewerage Corp. Santo Domingo – 2012 – 2013.

Technical Advisor, Accounting Department.

• Punta Cana Resort and Club - 2003 – 2012.

Manager - Systems Manager Hospitality (Hotel)- Implementation Applications ( Software 's)

Phone Interface OTM, EXACTUS, SAP, ORACLE Data Base Mgmt, Manager Systems

Networking (UTP, Wireless, Optical Fiber ), SQL, IP Telephony (Ubuntu - Asterix ),

Information Security ( ITIL, COBIT ) . Direct, plan and coordinate activities of the

Department and Contributors (Personal ), Programming Special Reports.

• Dominican Exactus - Softland -2001 – 2002.

Technical Support Manager - Implement - Implementation EXACTUS Software - Networks –

Basis Data Management clients ORACLE, SQL - ( Work done until end 2003 Attending

Clients ).

• Punta Cana Resort and Club – Jan. 2000 – 2001.

Administrative Manager and Database Systems, Software Implementation ( EXACTUS ),

Support ( Software, Applications, Databases ) ORACLE 7.3 - 8 and SQL 6.5-7 .

• Santanita Consortium, C. por A. – 1993 – Dec. 1999.

Computation Manager, Manager Local networks ( Novell) - Analyst –

Programmer - User support .

• Lubricants Dominicans (Lubridom), C. por A. – 1986 – Dec. 1993.

Systems Department Manager. Analysis and Development of all Administrative system

Financial and Production.

Key Accomplishments

Keep communication always available.

Minimize errors.

Customer Satisfaction.

Satistaccion Users.

Calendar of preventive and corrective maintenance for the equipment.

Training new employees for the use of equipment.

Refresher courses to employees of the Department of Systems.

Information Management on time.

Integration in teamwork.

Other professional work experience.

Accounting Consultant at Agro Fast Veterinaria – 2012 – 2013.

Accounting Consultant at Jeovanny Pharmacy – 2009 – 2013.

Key Accomplishments.

Perform accounting closing time.

Preparation and Presentation of Financial Statements.

Controls the operation.

Discount for paying taxes attached to the new international accounting standards IAS.

Other Studies Professional preparation and Certificates:

Project Management Information Systems Auditing.

Oracle Database SQL Database.

Tax Accounting Administrative Accounting.

FoxPro Pascal Programming.

Support Specialist Repairing Computers.

Communications NetWorks.

SAP System Informix 4 GL.

Cobol RPG (all).

.Net Delphi 5 ( Before ).

C C++

PHP HTML, HTML5, Java Scripts.

Microsoft Office ( Complete ) Apache ..

Security System ( Cobi / Itil Technology ), Server Windows Security.

Protocol IP, TCP, UDP, HTTP(S), DNS, SMTP, IMAP, etc.

OPERATION SYSTEM.

Advanced Windows/Linux/Mac system administration skills.

SERVERS

Windows 8 and ( after ), Linux Red Hat, Ubuntu..

HARDWARE

Dell, HP, Apple, Ienovo, Acer…

University Analysis and Development Projects.

• Analysis Control Credit Ambassador Hotel Guests.

• Control Analysis in Clinical Internment Patiño Gómez.

• Analysis for Control & Beverage Consumer Ambassador Hotel.

Completed projects, Design and Programming.

System

Hospital

-

Independence

Clinic

Accounts

Receivable

-

Creations

Sorivel

Bank

Reconciliation

System

.

-

Creations

Sorivel

Payroll

System

-

Sorivel

Fixed

Asset

System

-

Lubridom

Control

System

Promotion

-

Sorivel

General

Accounting

System

-

Sorivel

Inventory

System

-

Lubridom

Rent

Control

-

Santanita

Control

System

on

Purchase

orders

-

Santanita

Cooperative

System

-

Coofenatrasal

.

Cooperative

System

-

Dominican

Lubricants

Cost

System

for

Dominicans

Lubricants

-

Lubridom

Financial

Statements

for

Dominicans

Lubricants

-

Lubridom

System

Control

for

Journal

Entries

-

Lubridom

Bank

Reconciliation

-

Lubridom

Billing

System

-

Lubridom

System

Sales

Statistics

-

Lubridom

Cost

System

for

Dominicans

Lubricants

-

Lubridom

Financial

Statements

for

Dominicans

Lubricants

-

Lubridom

System

Control

for

Journal

Entries

-

Lubridom

Bank

Reconciliation

-

Lubridom

Billing

System

-

Lubridom

Settlement

System

Employees

-

Lubridom

Financial

Statements

IEMCA

(

Project

Success

86

).

Participation:

Sweepstakes

-

National

Lottery

Fixed

Assets

-

National

Lottery

Payroll

and

Accounting

System

-

National

Lottery

Savings

and

Loan

Association

of

Higuamo

Aho

and

Loans

.

Spare

Parts

Inventory

and

Supply

-

Maprica

Inventory

of

Commodities

Leterago.

Personalized

Accounting

Leterago.

Desing

and

Programming

Cost

System

Punta

Cana

Resort.

Personal References

Mr.

Enriquillo

Abreu

Director

of

Finance,

Punta

Cana

Resort

Tel

809

299

4066.

Mr.

Ramirez

Ganymede

Data

Base

Adm.

Punta

Cana

Group

Tel

809

299

7662.

Licda.

Socorro

Morales,

CPA,

MA

Presidente

Entraf,

SM.

Tel.

809

221-

4031

Mr.

Rafael

Alvarez

C,

Gral

Manager

-

Lubridom

Tel.

(809)

620-

2861

Mr.

Miguel

Santana,

President

-

Consorsium

Santanita

Tel.

809-

541-

7411

Dr.

Jose

Ynfante,

Pastor

Iglesia

3era.

Luz

en

Medio

de

las

Tinieblas

347

443

2992



Contact this candidate