HEATHER STOCKBRIDGE

PO Box **, Athol, MA ***** C: 978-***-**** acfrov@r.postjobfree.com

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Educational Background

Customer Service Rep- Team Lead Apr 2013 to Aug 2014 Garlock Printing

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Gardner, MA Circulated production folders and obtained sign-offs to maintain efficient production flow. Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget. Monitored team progress to complete projects within deadlines. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other departments and served as main liaison between sales, estimating, graphics and production staff.

Office Manager Aug 2006 to Apr 2013 TPI Solutions Ink

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Waltham, MA Coordinated and scheduled incoming print jobs for production. Maintained work flow to schedule jobs in the best sequence to fulfill client orders and maintain machine availability. Responsible for estimating, client services, worked directly with the owner to ensure smooth operation of the shop as well as the Production Manager to ensure deadlines where met.

Associate Manchester of Technical Applied Community Science, Commercial College -

Manchester, Design

NH

1996

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Quick learner

Customer service expert

Adaptive team player

Microsoft Office Suite expert

Conceptual thinker

Self-motivated professional

Adobe InDesign