Karen Crandall

323-***-****

acfror@r.postjobfree.com

OBJECTIVE

To obtain a position with an organization that can benefit from my strong collections and manufacturing and

distribution industry background.

QUALIFICATIONS

• Strong verbal and personal communication skills.

• Decision making, critical thinking.

• Self-motivated, takes initiative, maintains a high level of energy.

• Tolerant and flexible, adjusts to different situations.

• Organization and prioritization skills.

• Problem analysis, use of judgment and ability to solve problems efficiently.

• Accuracy and Attention to details.

SKILLS

Oracle, AS400, JDEdwards (One World), Mas90, Mas500, Epicor, Platinum, SAP, Solomon, Microsoft Excel & Word

EMPLOYMENT HISTORY

Accounting Principles/Accountemps/Adecco USA/Advantage Professionals, Los Angeles, CA 2009-

(Contracted to various client companies to perform collection duties on short and long term assignments)

Credit & Collections Analyst/Specialist

Old Castle Building /Zaszou Business Services/ Christie Digital Systems

• Collections, research deductions, shortages, pricing, freight, credit cards processing

• Returns, issue credits memos & debit memos, write offs, credit holds, contracts, Rebates

• Code deductions, account reconciliation, excel, unapplied cash, charge-backs, release orders,

• Oracle JD Edwards, aging reports, interact with Sales and Management, AS400

Accounts Managed: Hastings, Restaurants, Fry’s, Transamerica, Target, Disney, Warner Bros

.

Discus Dental

• Collections, put on credit hold, payment plans, charge-backs, new accounts

• Release orders, account reconciliation, download aging, Excel spreadsheets

• Apply payments on account, apply credits to open invoices, contracts

• Process credit cards payments, review installment payments, Mas500

• Write agreement letters to customers, write off accounts to collections

Managed accounts: Candian accounts Target, K-Mart, Rite Aid, Walgreens

Mars Foods

• Collections, account reconciliation, approve order release

• Research customers deductions, disputes, charge-backs, bad debt

• Match returns and enter for credits, setup new accounts, apply payments

• Verify trade & bank references, statements, write offs and contracts

• Reconcile unapplied cash, cash application, analyze aging

• Upload invoices from Excel to SAP, set credit limits, DNB

• Apply credit memos, code deductions in SAP, request refunds checks

• Issue credits, debit memos and write offs, analyze financial statements

• Interface with Sales Managers, Customer Service, 3 Party Collections

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• Managed accounts US Foods, Target, Wakefern, K-mart, Walmart, Grocery Stores

Equity Marketing Inc., Los Angeles, CA 2008-2009

Accounts Receivable/Credit & Collections Specialist

• Reconcile unapplied cash, cash application, write offs

• Collections, credit set-up and approval, release orders on hold

• Issue credit and debit memos, interface with Managers and Sales

• Accounts reconciliation, research deductions and charge-backs

• Managed accounts included Kmart, Big 5, Target,Toys R Us, Walmart

• Company went out of business (Laid Off)

Diagnostics Products/Siemens Healthcare Diagnostics, Los Angeles, CA 2006-2008

Senior Credit & Collections Analyst

• Made collections calls to accounts and enter into collections notes

• Research and reconcile short payment and charge-backs accounts using

shipping documents, purchase orders and contracts

• Prepare write offs for bad debt, Import information into excel spreadsheets

• Submit bad debt to 3 party collection agencies as necessary

rd

• Issue credit memos for product returns, incorrect pricing, shortages, freight,

discounts and sales tax. Process refunds to customers

• Put on credit hold if past due and releasing orders, apply payments on account

• Process credit card payments for past due account and prepaid customers and closed

credit card batches for bank processing. Set up credit account and limits, financial statements

• Interface with management, sales and customer service regarding customer issues and complaints,

establish credit limits and extensions

• Managed accounts including Kaiser Hospital, Mayo Clinic and John Hopkins Hospital, Doctor Offices

• Company merger moved department out of state (Laid Off)

Razor USA LLC, Los Angeles, CA 2003-2005

Credit & Collections Supervisor

• Collections, Supervisor over A/R dept, Daily invoicing and EDI invoices

• Research and reconcile deductions and chargeback’s using shipping documents, purchase orders or

using customer debit memo, Import information into excel spreadsheet

• Cash application, batch checks and run cash receipts journals

• Process credit cards payments and closed credit card batches for bank processing

• Approve credit and debit memos for incorrect pricing, returns, shortages, freight and co-op advertising

and enter into system, Train new employees

• Put accounts on credit hold and release credit holds for shipping

• Check business and bank reference for new accounts and approve credit limits

• Establish customer limits using Dun & Bradstreet up to 50,000 as needed

• Interface with Sales, Mgmt and Customer Service

• Approve write offs for bad debt to submit to collection agency as needed

• Reconcile monthly credit card batches and cash receipts journals and make sure all invoicing and cash

receipts are balance for month end close, bank deposits

• Managed accounts including Wal-Mart, JC Penney, Kmart, Toys R Us, Sports Authority, Target, Sears

and Big 5

• Company Laid Off due to Financial Problems

Abacus Publishing Co., San Diego, CA 1998-2002

Accounts Receivable/Credit & Collections Specialist

• Apply checks to customer account, batch check and run cash receipts journal

• Research and reconcile deductions and chargeback taken by customer, allowances

• Issue credit and debit memos for returns, shortages, incorrect pricing, freight and sales tax

• Collections calls on past due invoices, Release credit hold orders, co-op

• Check business and bank references for new accounts and set credit limits

• Establish customer limits using Dun & Bradstreet up to 10,000

• Daily invoicing, Interface with Sales, Provide analysis reports to Managers and Sales

• Managed accounts including Walden Books, Kmart, Thrifty Drugs, Sav-On, Target and Wal-Mart

EDUCATION

Cerritos College, Cerritos, CA

Southwestern College, San Diego,CA

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