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Customer Service Human Resources

Location:
Newport, KY
Posted:
September 04, 2014

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Resume:

Beth Scharstein

** ********* ** #**

Wilder, Kentucky 41071

acfrfy@r.postjobfree.com

859-***-**** [pic]

. Dedicated employee with more than 15 years of customer care

experience.

. Deeply involved in health education with commitment to clinical and

customer excellence.

. Flexible, quick learner who adapts easily to new situations and enjoys

a challenge.

. Self-motivated professional with a commitment to providing quality

care. Strong organization and communication skills.

My objective is to utilize my customer service experience, as well as

expand that knowledge within a company that will allow me to challenge my

leadership abilities.

EDUCATION

Beckfield College

Florence, Ky

Associates of Applied Science in Paralegal/ Business Administration

Aug 03 to 06

Tri State Travel School

Cincinnati, OH

Diploma in Travel and Tourism

June 1996

EXPERIENCE

Quest Diagnostics

Crestview Hills, Ky

Jan 2012-Present

Title: Specimen Processor

. Processed Urine specimens for St Elizabeth in Crestview.

. Excellent problem solving and prevention skills

. Sensitivity to all patients and family's

. Performed monthly reports for quest

. Knowledge of HIPAA Guidelines

G.S.I. Commerce

Richwood, KY

Sept 2011-Dec 2011 (Contract Position)

Title: HR Recruiter

. Screen Candidates for company's hiring standards.

. Effectively maintain target hiring percentage

. Certified to perform on site drug screens.

. Maintained seasonal hiring database.

. Performed Hr Generalist functions for staff of 500 plus employees.

. Experience with E -Verify and Background Checks(Fastrax)

. Experience with Staffsuite

. Recruiter for all HR functions for a 540,000 sq ft distribution

center. Hired over 1,000 seasonal's.

Continental Airlines

Hebron, Ky

Dates Apr 2008-Feb 2011

Title: Admin Specialist/Payroll for GM

. Conducting Audits for Ticket sales.

. Processing reports/ Working gates using superior customer service

. Travel plans for employees and Management

. Payroll for 50 plus employees.

. Administer HR policies and programs in the following functional areas:

Recruiting and staffing, employee orientation, benefits, unemployment,

workers comp, and FMLA.

. Responsible for opening, maintaining, and closing all staff HR files.

. Process staff background checks.

. Process ID badges into security system

. Interviews/Recruiting/Job fairs

. Helped conduct new hire orientation

. Verified SS #'s with Social Security Administration

Lowes

Southgate, KY

Dates: April 2005 to April 2008

Title: Human Resources Coordinator

Description of Duties:

. Interviewed potential candidates. Obtained backround checks and gave

drug tests..

. Prepare Spreadsheet for the payroll department.

. Open HR office daily. Administered orientation once a week.

. Helped with Training and development

. Compensation and benefits

. Familiar with labor laws

. Helped interview process for Management selection for the region

. Answered questions regarding policies and procedures, maintaining

personnel records.

. Responded to issues related to employees pay, benefits, leave plans,

PTO ect.

Software knowledge

. Microsoft Excel

. Type 45 WPM

. Microsoft Outlook

. Care 360

. Over 14 years of customer service experience.



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