Mark Ashworth

**** ****** *********, *** *** 912-***-****

Pooler, Georgia 31322 acfrar@r.postjobfree.com

Professional Engagement Summary

Over the course of my career, I have successfully worked in an international, customer-focused environment to develop and maintain client relationships, both internal and external, and I have consistently proven my ability to successfully provide quality customer and field service. I am prepared to make an immediate contribution to your firm?s bottom line in a key position impacting the areas of:

Field Service Field Sales Customer Service Field Project Management Training

Qualifications

The value I offer your firm is based upon my ability to enhance profitability through customer relationship management, technical proficiency, and training. The following qualifications are indicative of the contributions I can make to your organization.

? Hands-on experience and success in areas of international customer relationship management, customer autonomous and preventative maintenance program creation, on-site prototype/pilot support for new products, and complete on-site product installation and integration management

? Training ? Proven expertise working internationally with people one-on-one or in group settings has enabled me to recognize the importance of training as an on-going process; it is the essence of successful field and customer service. Additionally, quality training provided to the customer engages them better to achieve higher customer ownership, resulting in better use and maintenance of the product by the customer, which leads to lower service issues and higher customer satisfaction.

? Proven capabilities in the areas of service contract sales as well as identifying gaps with the customer for additional product sales

The above, coupled with my communications, interpersonal and training development skills, will make me a long-term asset to your firm.

Career Summary

Philips Healthcare ? Cleveland, Ohio (November 2007 ? May 2014)

Field Service Engineer

? Direct X-ray Systems

? Image Intensifier and Flat Detector for Radiography and Fluoroscopy Systems.

? Computed Radiography and Viewing Stations.

? Senior/Lead Field Engineer for system installations.

? New Hire Preceptor.

? Performed software upgrades.

? Calibrated systems.

? Performed Corrective and Preventative Maintenance.

? Created quotes for system upgrades.

? Maintained high level customer satisfaction on annual customer feedback forms

Independent Electronic Systems Contractor / Consultant ? Cleveland, Ohio (April 2006 ? Nov 2007)

Service, Sales and Project Management

? Responsible for complete Project Management including financial models to encompass all aspects of project scope and delivery expectations.

? Expanding existing customer base through regular contact and follow up.

? Extensive electronic systems implementation and troubleshooting, programming and mechanical modification.

? Creating systems support and training programs for all aspects of systems.

? Providing remote Technical Support for continued customer satisfaction.

? Adept at developing robust customer relationships.

Pressco Technology Inc. - Cleveland, Ohio (August 2000 ? April 2006)

Field Service Engineer

? Constructed Electrical/Block diagrams.

? Created complete system backups

? Programmed proprietary software to inspect customer?s products

? Facilitated sales of products and service contracts by identifying customer?s needs and developing the appropriate action plan to assure project success and client satisfaction.

? Developed lesson plans for training classes

? Trained clients on all aspects of systems; both in training facility and on-site

? Extensive international travel to install and service high-speed visual inspection systems

? Troubleshoot all Hardware and Software attributes of systems

? Upgraded obsolete Machinery on Hardware and Software level

? Performed follow-up visits to ensure Clients? satisfaction

? Received Service Engineer of the Year Award 2002

? Developed preventative maintenance and general service procedures for customers

Education & Certifications

I not only recognize the value of experience, I also recognize the importance of knowledge and education. The following education and skills demonstrate my commitment to developing myself in way that will benefit your company and customers.

Associates of Science in Electronics Technology ? Completed in June 2000

DeVry Institute of Technology, Columbus, Ohio

Business Management ? 52 Credit Hours

North Central State, Mansfield, Ohio

Philips Medical Certifications

Imaging System Certification (Digital & Film) Fluoroscopy Systems

Portable Imaging Systems HIPAA

CT ? (Trained only)

Military Service

? Served in the United States Air force supporting Operations Desert Storm

? Aircraft Maintenance Specialist, Active duty in Upper Heyford, England

? Responsible for inspecting and repairing all components of aircraft Pneumatics, Hydraulics and Electronics

My extensive customer and field service experience coupled with my analytical approach to problem solving, will impact your bottom line. We need to meet to discuss the value I can bring to your company.

Contact this candidate