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Customer Service Manager

Location:
San Francisco, CA
Posted:
September 05, 2014

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Resume:

DAVID TORRES 415-***-****

acfr8w@r.postjobfree.com

San Francisco, California

PROFESSIONAL SUMMARY:

• Highly skilled and dependable Procurement Management professional with more than 20 years of

progressive experience.

• Knowledgeable in contract law. Skilled in negotiating contract terms and language in line with company

policy.

• Responsible for procurement and contract development activities, negotiating high visibility, high impact,

critical contracts involving various areas of technology, research, non-profit and government grants.

• Works closely with suppliers to develop and sustain strategic relationships.

• Effective leader with experience managing multiple purchasing professionals and support personnel.

• Understands general business conditions providing market assessments.

• Excellent written and verbal communication skills.

• Efficient at utilizing multiple ERP systems and ability to learn new systems quickly.

• Top performing contributor with a commitment to the success of the company.

PROFESSIONAL EXPERIENCE: 2013

PG&E (Contractor), San Francisco, California

Sr. Sourcing Specialist - IT Contracts

• Contract development and governance:

Work collaboratively with key business partners to develop contracts through negotiations and/or

competitive bid process. Work with other subject matter specialists in Legal, Internal Audit, Finance on Long

and Short Form Contracts, Change Orders, Contract Work Authorizations, Requests for Proposals,

Statements of Work (SOW). Ensure inclusion of supplier diversity language and provide support to

management in governance of contract approval process from creation through contract award.

Experience with enterprise related software for business management and managing customer/vendor

relationships (SAP R/3, SRM).

• Market assessments and negotiations:

Highly resourceful; high aptitude for learning and maintaining specific knowledge and expertise, as well as

familiarity with general market conditions and trends. Develop and implement negotiation strategies to meet

cost savings and diversity targets.

• Supplier Management:

Develop and sustain mutually beneficial strategic relationships with suppliers/contractors. Secure and ensure

implementation of negotiated contracts. Work with suppliers/contractors to implement continuous cost and

quality improvement.

Northern California Institute for Research and Education (NCIRE) 2003 - 2012

Purchasing Manager 2006 - 2012

• Established policies, objectives and procedures in compliance with Federal Acquisition Regulations (FAR) and

OMB Circular A-133 - cost principles for Non-profit Organizations. Proven leadership skills managing, coaching and

mentoring direct reports. Effective project leader in process improvement, second sourcing, vendor evaluation and

activities to successful conclusion.

• Purchase of Laboratory supplies, Capital equipment, including service agreements and Hazardous/Radioactive

Material for Research Community of 300.

•Supervised and developed staff of three buyers and two material handlers through training, coaching and mentoring.

•Established policies, objectives and procedures in compliance with Federal OMB Circular A-122 cost principles for

Non-profit Organizations.

•Vetted and qualified Independent Consultants, utilizing VA Regional Council as needed, and maintained Agreements.

•Spearheaded multi-department team to identify and implement automated inventory database for company-wide

management of equipment.

Senior Buyer 2004 - 2005

• Managed requisition to purchase orders through review/approval process utilizing centralized web-based

purchasing software (ReQlogic).

• Managed procurement for largest grant funded UCSF Investigator research laboratories on VA Campus.

• Maintained core office supply inventory levels.

• Trained new end users on use of requisition software.

Buyer II 2003 - 2004

• Reviewed on-time delivery status and expedite orders as needed.

• Assisted with requisition software customization upgrade.

• Provided excellent customer service to end users and stakeholders.

• Worked on special projects for Purchasing Manager.

Wedgewood Technology 2001 - 2003

Senior Buyer

• Managed all MRP Purchasing activity of raw material, electromechanical assemblies and electronic

components.

• Established JIT program reducing lead-time from 20 to 5 days reducing inventory levels.

• Maintained document control of certified material.

• Established quarterly machine shop capacity plan to maximize efficiency resulting in annual cost savings of

$100K.

• Supervised machine shop operator and shipping/receiving clerk.

Applied Biosystems 1996 - 2000

Buyer II (Supply Chain Manager) 1998 - 2000

• SAP based MRP planning and purchase of complex turnkey assemblies.

• Managed Contract Manufacturers for printed circuit and cable assemblies, including quality control and

discrepant material management. ISO 9000

• Spearheaded vendor transfer team to identify and survey prospective cable vendors, negotiated contract

agreement resulting in 30% or $150K annual cost savings.

• Edited ISO 9000 procedures to streamline and comply with system processes.

Buyer I (Supply Chain Manager) 1996 - 1998

• Managed electronic component distributors and sourced hard to find components as needed.

• Identified as Expert User for implementation of companywide SAP enterprise software.

• Handled discrepant materials, KanBan inventory replenishment and JIT order programs.

• Met with Production Managers and Planners on a weekly basis to review upcoming projects and requirements.

• ISO 9000

EDUCATION:

Bachelors Degree, San Francisco State University



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