Marta Gomez

P.O. Box ******

San Jose, CA *****

408-***-****

acfr7e@r.postjobfree.com

CAREER OBJECTIVE: Desire to work in a large or small corporation where my skills, education and experience will be utilized.

SUMMARY:

Over 9 years working in large corporation. Ability to prioritize, multi-task and meet deadlines, in a fast paced corporate environment. Possess excellent strong attention to detail and ability to efficiently handle multiple priorities,self-starter. Excellent organization skills, planning, scheduling, dispatching, analytical, problem solving, interpersonal,communications, customer service skills, love working with people.

Qualifications: Computer savvy in iMAC, IBM, HP, MS Office, Windows, Excel, Outlook, SharePoint, Internet, emails. CRM systems, Oracle, SAP, Sales force, Agile, JDE, MPR, Siebel, Discovery. Work well with all office equipment. Type 40 WPM, 10 key by touch. Bilingual in English and Spanish.

Software: Security, Cloud, wireless, VoidIP, FCoE, IPSec, MPLS, LTE, UMTS, GPRS, firewall, and instant messaging.Hardware: PCs, tablets, notebooks, file servers, web servers, data servers, modules, cards, switches, routers, electronic

components.

EXPERIENCE:

Crossmark Plano, TX May 2014 – Sept 2014

Data Collection/Inventory Specialist

Part of intelligence team for the Mohave/La Paz County.

Part time in store working independent, collect and transmit consumer product data gathered from designated retail stores by counting forward reserve inventory, reconciling purchases (invoices) against inventories. Scanning UPC codes via hand-held device. Coloring display and promotional information, inputting product price information. Collecting and entering custom survey observation data. All assignments via internet based on the required collection device.

Nelson Staffing (Assigned at Rainmaker Systems, Inc. Campbell, CA.) 09/2013 - 02/2014

Sales Representatives In call center played a vital role in the growth and development of Rainmaker through their performance,delivery and ultimately their ability to support our client base in achieving their business goals. Responsible for providing sales support to the client by working closely with the sales team to ensure business opportunities are discovered, qualified and nurtured each opportunity until closed.

Spirent Communication -Sunnyvale, CA 01/2008 - 10/26/2012

Sales Support Representative

Interfaced with Assets Management, marketing, engineering, managed assets proposals, assets managing,quoting Siebel system and pricing, discounts, software license, and contractual issues, NCAA/DMCA audits, Salesforce, Siebel CRM system, open IT tickets, scheduling, dispatch, SharePoint InforPath. Transferred data from Sales force to Oracle system. Knowledge of networking protocols and technologies,including, but not limited to: MAC/Apple hardware, and software (iPad, iPhone, iMac, iTunes).Virtual,Cloud, Network Storage, Security, Wireless, SaaS, Voice over IP TCP/IP, HTTP, SSL, FTP, SMTP, POP3,Web services, XML), streaming video, DNS, instant messaging, iSCSI, BGP4, OSPF, IPv4, IPv6, Ethernet,FCoE, MPLS, IPTV, and IPSec, (LTE, UMTS, GPRS and IMS). Assisted in escalation of licenses,troubleshooting ordering problems. Documented all activities with detailed comments, maintained and updated EOL/discontinued product list. Met monthly processing requirements and deadlines; maintained and edited assets reports as well as assist with forecasting, reviewed all changes and discounting on product proper discounting approvals as required.Created recommendations for changes in configurable services, warranties, costing methods, and terms & conditions. Reconciled quotes to invoices, order entry booking process and track shipping for the assets. Customer support for post asset issues, resolve, troubleshooting, and follow thru until installed.Assisted field with assets inventories, tracking workflow and documentation, tracking IT tickets status,scheduling, dispatching, and assisted in training new personnel on hardware and software upgrades, CRM systems, Siebel, SharePoint, and Salesforce.

Backup for other business unit within Spirent, Lead Generations Manager, Global Services, Wireless Sales,including international support desk.

Molecular Devices Corp - Sunnyvale, CA 04/2007 - 09/2007

Contracts Administrator

Contract Sales, prepare draft, negotiate, and managed pricing, sourcing and contractual issues. Interpreted contract language, contract renewal packages, credit/re-bills, order entry, maintained excel spreadsheet for accurate reporting. Reviewed and recommended modifications to contracts, POs, bids and tenders, advised and consulted on legal and commercial contraction issues, presented formal contracts training and acted as legal liaison between various corporate legal departments. Documented all activities with detailed comments. Performed data analysis tasks on orders and licenses histories. Met monthly processing requirements and deadlines; maintained and edited renewal reports. Opened repair tickets Siebel, schedule meetings on Outlook.

LifeScan, Inc. - San Jose, CA 01/2006 - 1/2007

Contracts Specialist

Processed Pharmacy purchasing contracts, renewals, cancellation maintained and edited contracts templates for Medicare,: Medicaid rebate programs. Prepared rebate schedules, SOX compliance regulations and status reports in cooperation with Project Team. Monitored and reported financial status of contracts with Marketing and Sales Teams. Tracked and administered manufacturer rebate contract; validate rebate contract data to ensure accuracy using Siebel. Worked closely with manufactured, sales to ensure correct contract data; evaluated and reported charge-back

activity to management providing explanations for increase or decrease in activity; analyze and reconciled sales rebate contracts; contacted vendors or manufacturers to follow up on collections of due rebate receivables. Sent renewal contracts or extensions to manufacturers prior to contract expiration, worked in a regulated environment, Familiar with FDA regulations, knowledge of legal terms and conditions of contract, acted as liaison between legal department and customer.

Siemens Communications - San Jose, CA 12/2004 - 12/2005

Contracts Administrator

Processed maintenance contract using Siebel, renewals, cancellation and re/bills and credits. Documented all activities with detailed comments.Met monthly processing requirements and deadlines. Maintained and edited, renewal reports and credit/re-bill logs, NCAA/DMCA audits. Prepared project cost calculations, and status reports in cooperation with Project Team. Monitored and reported financial status of customer contracts. Identified issues and anticipated requirements for additional change orders, time extensions, and any situation that would affect plan results. Maintained internal and external customer and vendor relationships. Cross-trained newly assigned employees. Position required knowledge of legal terms and conditions of contracts. Typed and maintained contract agreements, open repair ticket, scheduling. Knowledge of network equipment and systems: switches, routers, firewalls, intrusion detection systems, intrusion prevention systems, caches, VPNs, SSL-VPNs, file servers, Web servers, and database servers.

EDUCATION:

Certificate - Career Dynamics International -San Jose, CA in Medical Office Management

Certificate - OIC/CET - San Jose, CA in Computer Science

San Jose City College - San Jose, CA

Evergreen College - San Jose CA

Gavilan College -Gilroy, CA

Silver Creek High School - San Jose, CA

ADDITIONAL TRAINING:

Telecom, Datacom and Networking for Non-Engineering Professionals/Cert.

Computer Science /Cert.

CRM system: Oracle, Siebel module, Agile - JDE, SAP AS400 FileMaker Pro

InfoPath Discovery, SharePoint, Wind chill CRM, PeopleSoft/Salesforce

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