Customer Service Manager
Resume:
Greta S. Kidd
Hollywood, Florida 33021
acfr5t@r.postjobfree.com
Professional Experience
June 2013-August 2014
Royal Park Condominium (Oakland Park)
Property Manager (LCAM)
Professionally Managed 671 unit condominium community. Worked closely with the Board of
Directors to manage and operate the community. Closely monitored and identified problems and
conditions of general maintenance of the 21 buildings and grounds.
Prepared and conducted pre-40 year inspection for upcoming Broward County requirements.
Attended Board Meetings, Budget Meetings, and Document committee meetings. .Prepared monthly
Manager’s Reports advising the BOD of the property condition and financial status.
Prepared and conducted all mass mailing for the community including: Budget, Elections, and
Special Assessments.
Managed 12 temporary title units for the association and communicated with the association attorney
and staff to collect on delinquent accounts.
Well versed in FS 718 and continually attending meetings and networking groups in the community.
Extensive knowledge of concrete restoration, drywall repair, roof repair/replacement, 40 year
inspection criteria and stucco repair. I possess excellent customer service skills and work in
conjunction with s Board of Directors and owners to ensure smooth and seamless association
operation.
February 2011-June 2013
The Peninsula Assisted Living (Hollywood)
Marketing Director
Responsible for professionally marketing and leasing units for this upscale assisted living community.
Coordinated community functions and marketing events to promote the community. Assisted family
members in applying for financial assistance programs and coordinated move-in.
September 2008-February 2011
Remax Power Pro Realty/Charles Rutenberg Realty
Realtor –Associate-/ Property Management
Successfully sold Single Family homes, investment property, and commercial property. Duties
involved: Negotiating contracts, coordinating title, professional property inspection, appraisals,
pulling comparables to support sale price and follow up until closing. Top 1% in the nation. Acquired
many repeat clients and word of mouth referrals due to my dedication and commitment to service.
Managed property for investors, coordinated maintenance, collected rent, processed background
checks and marketed property for rent.
June 2005-August 2008
The Palace at Weston 55 plus Condominium Community
Assistant Property Manager- Lifestyle Director LCAM (The Palace Management
Group)
Hired to open this 350 condominium/villa community new construction. Assisted in developing from
the ground up: Employee Job Descriptions, Operational Manuals, Rules and Regulations, Association
Documents including 3 associations (master, condo and villa) as well as a restaurant, real estate
office, home health care agency.
Set up TOPS system to store owner data, processed applications, set up all new owner files,
negotiated large vendor contracts including: Landscaping, security, valet service, lake care service,
pool care and more. Prepared estoppel letters and assisted in the closing and coordinating of move in
and walk through punch list for new construction. Issued violation letters to owners and enforced
community rules.
Education and Certifications
CAM Licensed 1999
Real Estate Licensed 1998
CORE Training
HHA Certified
Notary
CDL Class B w/Passenger endorsement
CPR
Florida Health Care ACA
TOPS, Word, Excel, Microsoft Office, Publisher
Professional References:
Raymond Stein (Treasurer Royal Park Condominium Board of Directors)
Patrick Cavanaugh (Broward County Public Education Coordinator)
Robert Muniz (Secretary Royal Park Condominium Board of Directors)
Yanir Shamaryou (Project Coordinator The Palace Management Group)
Bill Denio (Cambridge Security Company)
Randall Roger (Association Attorney)
Personal References:
Enid Hey 954-***-****
Patricia Blank 954-***-****
Joe Williams 954-***-****
Thank you in advance for your consideration of my resume. I am interested in applying for the
position you have posted on-line
Regards:
Greta S. Kidd
Contact this candidate