Charles Parrott

**** ******** *****, ******* ** *0228• 678-***-**** • e-mail: acfr2u@r.postjobfree.com

Summary: Results driven information technology engineer with over twenty years of experience

in technology support and data communications. Offer training, development and project

management expertise including extensive knowledge of migration & installation. Skills:

• EPCI Associate Degree in Network Security

• Military Experience

• Technical College Lowcountry

• Comm. Security Custodian, Comm. Sec Material Department of the Navy

EXPERIENCE

Robert Half Technology, Greenville SC 2012

Network Administrator

• MATRIX Resources, Inc / CompuCom Systems/ 3D Datacom

Moral Welfare Recreation, Fort Jackson Columbia S.C. 2006 to 2010

Information Systems Technology Specialist

Technical Duties

• Advised IT staff on a wide variety of applications, operating systems, protocols, and

equipment.

• Guaranteed optimal functionality y and operability of operating environment

• Performed upgrades, fixes, repair, replace, and debug and Fdisk computer system

• Configured new computers, establish accounts and scarcity, set up network configuration and

install all required software

• Created new images and redeploys saved images to new and reformatted PC’s.

• Performed workstation administration and functions

• Maintained functionality of the MIS applications utilized the coordinates of the ISO and

AISO to resolve operational and hard problems as necessary

Internal Controls

• Briefed new users on password and automation security

• Properly patch automation security to meet Army IAVM requirements to protect against

fraud.

• Ensured compliant with Information Assurance and Vulnerability requirements in AR 25-2

• Responsible for IAVA security update installations, including reviewing STAT scans

provided by the DOIM

• Used Track-IT to create, monitor and close out work orders in a timely manner

Administrative Duties

• Insured that the ISO is notified of any network outages, computer system failures or virus

infections

• Accurately maintained IP listing and reflected any changes

• Evaluated established methods and procedures and prepares recommendations for changes

in methods and practices where appropriate.

• Provided guidance leadership, and training

Stayonline, Marietta, GA 2003 to 2007

Training Manager/Tier 2 Technical Support Agent

• Trained Hotel General Managers, IT manager and engineers on the capabilities and

functions of newly installed High Speed wireless and wired Internet Systems.

• Trained hotel and front desk staff on basic troubleshooting techniques and guest service

capabilities of installed system.

• Responsible for quality assurance survey and assisting with installation and

troubleshooting of new and existing systems.

• Responsible for remotely monitoring over 600 wireless and wired remote hotel sites.

• Daily troubleshooting of system problems with hotel engineers and other staff.

• Provided technical customer service support and troubleshooting solutions to hotel guest.

CERTIFICATIONS

Microcomputer Specialist Certification, Presentation Graphics, Information Systems &

Computer Applications, Microsoft Access, Microsoft Exchange 5.5, SMS 2.0 and SQL Server

7.0, CPT Maintenance and Upgrades, Data Communication, ADP Systems Security

• Windows NT Client/Server, Networking

• Windows OS 95, 98,NT, 2000, XP, VISTA, 7, 8

• SMS 2.0, TCP/IP Configuration, UNIX

• Exchange/Outlook 2000, IIS/Proxy/RAS

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