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Qualified, Experienced Customer Service Professional

Location:
Fort Lauderdale, FL
Posted:
September 03, 2014

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Resume:

CHRISTOPHER S. PRESSON

*** *. **** ****** **** #*04

Plantation, Florida 33324

850-***-****

acfqtd@r.postjobfree.com

OBJECTIVE:

To apply my management, operations expertise, superior level of guest

relations, development, timely delivery and client interface excellence

into a sustainable relationship where I can make a significant contribution

to the continued success of your company.

PROFESSIONAL SUMMARY:

Over 12 years of combined experience, demonstrated leadership and success

as a Recruiter, Fine Dining

General Manager, Food & Beverage Manager, Trainer, and Retail Manager

specializing in operating

efficiency, sales, profitability and process improvement solutions.

PROFESSIONAL HIGHLIGHTS:

- Effective Healthcare Recruiter with a proven track record

of success excelling in recruiting

and retaining top candidates for Fortune 500 clients such

as HCA, Tenet and Kaiser

Permanente.

- Results-driven General Manager with a long track record of

significant achievement and

continued success in the profitable management of Fine

Dining, Country/Golf Club, Resort and

Banquet operations and casual dining.

- Expertise in evaluating, identifying, recommending and

implementing solutions to improve

operations, profitability and sales/service levels in fast-

paced environments.

- Skilled in training and coaching performance driven

personnel, creating winning teams with

attention to detail, high standards resulting in superior

guest service.

- Resourceful Food & Beverage Manager with proven track

record of positively impacting food

and labor cost and maximizing sales as well as

profitability.

PROFESSIONAL EXPERIENCE

MEDPRO HEALTHCARE STAFFING, Sunrise, FL

CENTRA HEALTHCARE SOLUTIONS (CHS), Ft. Lauderdale, FL

Healthcare Recruiter (2012 - 2014)

- Initially hired by CHS in 2012. Later in 2013,

joined MedPro Healthcare Staffing.

Provided a wide variety of staff supplementation and

recruiting services to Fortune 500

Healthcare organizations.

- Additionally, recruited, trained, developed and

mentored new recruiters that were

productive members of the team that exceeded sales

goals.

- Developed long term business relationships, maximize

profit opportunities, maintain a high

level of client service and further strengthen the

image and reputation of MedPro in this

key market.

- Exceeded the industry retention standard of 50%

retention ratio of working healthcare

professionals ending assignments in temporary

staffing.

Major Achievements:

- Substantially increased candidate retention and

effectively increasing new business with

major accounts.

- Repeatedly named One of MedPro's Top Producer's

consistently exceeding sales goals

with the highest number of active working healthcare

professionals.

GEORGIO'S FINE FOOD & SPIRITS, Tallahassee, FL

Front-of-House Manager (2009 - 2012)

- Managed all Food and Beverage activities

for this premier fine dining restaurant.

- Provided leadership and direction to

staff, set goals, monitored all activities and ensured

that dining standards surpassed industry standards.

- Implemented plans to maximize sales and

increase profits.

- Position required extensive food and

drink knowledge attained from years of previous

experience.

- Assisting in the overall daily operation,

management and fiscal success of this fine dining

operation which seated over 200 guests and employed over

50.

Major Achievements with Georgio's:

* Increased the total volume and profit

margins, reduced controllable expenses

(food/liquor/labor) & employee turnover.

* Developed a Drink Menu and introduced new

sales techniques to wait staff which contributed to sales

doubling.

* Initiated training programs and

activities designed to open communications, foster

organization loyalty and team building.

* Upgraded and marketed catering operation

which attracted both individuals & businesses for special

events, parties and meetings.

* Established a large following through

community involvement, recruiting fan clubs & college

alumni and providing excellent service.

* Increased sales and maintained quality &

service and developed a large repeat business by

providing excellent service.

GILL'S STEAKHOUSE, Tallahassee, FL

General Manager (2004 - 2009)

- Responsible for the overall operation,

management and fiscal success of this $4.5 million unit

which seats 200 and employs over 50.

- Directed the staffing, training and

development of restaurant personnel.

- Provided leadership and direction,

implement plans to maximize sales & increase profits, set

goals and monitor all activities.

- Additional responsibilities include

purchasing, maintaining budgetary controls, furnishing

both on/off premise catering, directing special events,

planning production and supervising all cuisine

preparation.

Major Achievements:

* As General Manager, maintained sales,

improved quality & service and this was accomplished

during a period of increasing competition.

* Increased profitability at all locations

assigned by implementing effective food and labor

controls.

* Developed training procedures that

increased productivity and reduced expenditures.

* Established a large following through

community involvement and providing excellent customer

service.

* Reduced turnover and increased employee

morale.

* Upgraded and marketed catering operation

which attracted both individuals & businesses for

weddings, parties and meetings.

* As Trainer, introduced new sales

techniques to wait staff which contributed to beverage

sales doubling.

* Successfully trained and promoted

employees to management positions.

Prior to joining Gill's in 2004, held various

lead and managerial positions in Tallahassee with Florida

State University-DVS Golf Club (F&B) and Blockbuster Video

(General Manager).

EDUCATION & B.A. Degree, 2012, Florida State University, Tallahassee,

FL.

TRAINING: Continued education and personal growth by

completing courses in Budgeting, Management, HR/Employee

Relations and Marketing.



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