Mitchell Gordon

**** ** * *** • Fort Lauderdale, FL 33334 • 954-***-**** • acfqsq@r.postjobfree.com

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Profile

• Nearly 25 years’ experience in sales and customer service in a corporate and call center

environment.

• Goal oriented individual with strong leadership, financial, communications, and marketing

capabilities.

• Enthusiastic, committed, resourceful, reliable, organized, highly motivated, and detail -

directed problem solver.

• Ability to direct complex projects from concept to fully operational status within time and budget

restraints.

• Proven ability to work in unison with all levels of the organization regardless of complexity in

order to develop strong working business relationships.

• Excellent writing skills, speaking, analytic skills and excels at multi-tasking in a fast-paced

environment.

• Advanced knowledge in Microsoft Office and Adobe Creative Suite.

Education Bachelor of Arts, Communications, California State University Northridge

Associate of Arts, Dramatic Arts, Pierce Community College, Woodland Hills, CA

Relevant Experience & Accomplishments

Predict Any, LLC. - Mei Kitchens - Internet Marketing/Social Media Manager - 1/2014 – 5/2014

• Promoted MeiKitchens.com & PredictAny.com on all company run social media websites.

• Developed email marketing campaigns from scraping data contacts, designing email templates,

and following up on the email analytics.

• Designed social media contests from concept through completion of all images through

Photoshop.

• Advertised MeiKitchens.com using my extensive knowledge of gorilla advertising with little to

no budget.

ParMed Pharmaceuticals - Inside Sales Representative 3/2013 – 10/2013

• Followed all trends relating to generic pharmaceuticals and their manufacturers.

• Monitored in real-time all shortages and potential price fluctuations due to the volatility of the

particular drug.

• Stayed up-to-date with competitor pricing, as not do offer products to low, and risk “giving

away the farm.” Or, to high and risk losing the client to someone else over pricing.

• Negotiated pricing for my active base of 150 clients.

Apex Sports Agency - Sponsorship Director 2/2009-9/2012

• Negotiated, launched and managed sponsorships through unique brand experiences with our

brand managing partners.

• Designed sponsorship proposals for our athlete clientele.

• Followed-up on all contracts between fight organizers, brand managers, and the sports agency.

• Negotiated and booked all pre and post parties and appearances for athlete clients.

• Designed all mock-up clothing and pre-fight banners with sponsorship branding prior to being

printed.

• Created and maintained a Facebook, Twitter and LinkedIn page for the company and our

athlete clients.

Specialty Merchandise Corporation - Sales Supervisor/Business Coach/Trainer 3/2004-2/2009

• Created the Gift Card Redemption Support Department from concept to reality within two

weeks.

• Managed a staff of technical/member services reps, and ensured that clients were retained,

satisfied, and their needs were fulfilled.

• Developed and implemented programs measured to improve my employee’s performances.

• Managed and conducted technical training programs, while investigating and leveraging the

internet to enhance the members’ web experience.

• Developed all functional and training materials including script writing for the Gift Card

Redemption Support Department.

• Within 2 years of creating my department, my sales team generated over $3.8 Million Dollars,

by following my training and guidance.

MITCHELL GORDON

6261 NE 8th Ave

Fort Lauderdale, Florida 33334

acfqsq@r.postjobfree.com

954-***-****

Dear Human Resources Department,

There are four things I like to do most for my employers:

#1: Share my experience with my team.

I have over 20 years of solid Customer Service experience within a sales environment. I have knowledge in Mac and PC platforms.

While employed, I have experience with the following programs: Microsoft Office 2000/2003/2007/2010, Dos, Tele-Magic,

Renaissance, Adobe Photoshop CS3, Excel, Access, MS Word, CRM, QA Voiceprint monitoring and Lotus Notes. I have working

knowledge of Windows XP, ME, Vista, and 7.

#2: Turn a lemon into an apple pie!

I have extensive sales skills, over the phone, in person, and within a call center environment. I have worked in the capacity of a

sales/customer service rep to a Multi-Million Dollar producing Sales Supervisor. I have 3 years of Call Center Management

experience within the Consumer Goods industry. As well as 2 years, in Food Service Management for a Multi-Unit Fast Food

facility in the Hospitality / Theme Park Industry. I'm a team player and a leader that's people oriented. I have a degree in Radio-

Television-Film Production and have had a great deal of experience in the film industry. I have over 25 years of Theatrical Training,

which has helped me within a scripted call center environment. I work well under pressure in an entrepreneurial business, as well as

in a corporate one. I have extensive knowledge in resolving escalated calls, with little to no loss to the Company, while keeping the

Customers happy.

#3: Build a larger social media following.

I own an email sourcing program and have experience scraping websites for contact information to design my own CRM. I’ve

created customized email marketing campaigns. I’ve spent many years using gorilla marketing techniques, while working with the

smallest of budgets. I have 2,800+ 1st connections on LinkedIn and participate in many Groups. For the last 10 years, I’ve been

using Facebook, Twitter, Pinterest, Tumblr, YouTube, Vimeo, Instagram, Google+, Foursquare and Flickr. I understand people and

know how to build brand awareness.

#4: Bring passion and dedication.

I am considered a "hands-on" individual and will help contribute a great deal to the development of any organization. I am a creative

problem solver, adept at recognizing, analyzing and developing solutions to any problems. I'm very passionate at wherever position

I'm employed in, and I take pride in my career. I have been known to be very analytical and discovered unique ideas that have been

used to benefit my previous employers

P.S. I’m very interested in working for you. I have the experience, drive and passion to fill the shoes in the position you’re offering. I

look forward to meeting you and discussing my experience further. I have a unique talent to become an expert in any field that I

work. What I know, I’ll share. What I don’t know, I’ll learn.

Sincerely,

Mitchell Gordon

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