Daniel Rodriguez

**** ********* **

Clarksville, Indiana 47129

502-***-****

acfqmw@r.postjobfree.com

Summary

Mr. Rodriguez has been in the information technology field since 1983. He

has excellent technical skills and the ability to function effectively in

any work environment. Daniel has experience providing Citrix MetaFrame

installation and administration, MS Exchange usage and administration, and

Windows 2003/2008 Server, Active Directory and Group Policy usage and

administration. He has performed workstation and server configurations and

implementations, as well as Cisco Routers and Switches. He has over five

years of management experience as well as 30 years of on-site and helpdesk

work.

Key Skills

Network Active Directory, System Center Configuration Manager,

Remote Desktop and Terminal Server, DHCP, Exchange,

Firewalls, Switches

Databases Access, SQL Server

Hardware / Cisco Router, Hubs, SAN, Lotus Notes, Remedy, HP Openview

Tools

Platforms AIX, Citrix, HPUX, LINUX, Novell Netware, NT Server

3.51/4/2000/2003/2008, UNIX, Windows

95/98/2000/XP/Vista/7

Certifications

Comptia A+ Certification

Comptia Network+ Certification

Outlook 98/2000 Usage and Administration

Microsoft Certified System Engineer (currently in

progress)

Cisco CCNA (currently in progress)

Linux Administration (currently in process)

HP Laser Printer and Inkjet Hardware Repair Certification

IBM AIX 3.2.5/4.2 Administration Certification

Xerox Laser Printer Repair

Experience

Oct 13 - Present CHI - Louisville, KY

AEHR Go Live Analyst

Title Environment Provided onsite support for AEHR Allscripts

AEHR Go Live Windows XP / 7 / Went to various clinics throughout the

Analyst Citrix Kentucky state area

Ensured that all printers, onsite, were

Role(s) Skills/Tools connected to the AEHR Allscripts System.

Provide Support PC Workstations Any issues dealing with Allscripts, or

for AEHR / Citrix / network, were entered into Remedy Trouble

Allscripts Network Tools / Ticketing System. Anything from adding user

Clarity / Remedy accounts to various errors in AEHR

Trouble Allscripts.

Ticketing System

April 11 - March Polypore/Daramic - Corydon, IN

13 IT Analyst

Title Environment Provided Support to users in Corydon

IT Analyst Windows 7 / Location

Windows Server Provided Software Support on main

Role(s) 2008 /Terminal application for production order entry

Office Support, Server / Remote (DARwis)

Workstation Desktop / Thin Provided Hardware Support for desktop

Support, Network Clients / SCCM workstations, laptops and HP Thin Clients.

Support Provided Ricoh Printer Support on network.

Skills/Tools Used Micro42 as trouble ticketing system.

MS Office, Entered tickets based on issues of software,

Remote Desktop hardware, or requests, as they came in.

Support Helped with the configuration of laptops via

SCCM by pushing predefined images to user's

laptops when needed.

Utilized PowerShell and Command Line Batch

scripting to customize newer HP Thin

Clients.

Created and Administered User Accounts

utilizing Active Directory as well as

setting up Organizational Units(OU) for

Security Access and Printer Zones.

Jan 10 - Oct 10 Neustar - Louisville, KY

Senior Office Coordinator

Title Environment Provided Support to users in Call Center

Senior Office Windows XP Location

Coordinator Provided Network Support, at needed, when

Skills/Tools Main Office in Sterling, Virginia, would

Role(s) MS Exchange, MS send equipment to be installed.

Office Support, Office Oversaw the inventory of necessary items to

Workstation keep the Louisville Office running.

Support, Network Handled 'day-to-day' decisions concerning

Support the function of the Louisville Office

Provided Desktop Support to the users in the

Call Center, as needed.

Provided support to end users who were using

Adobe Acrobat.

Apr 09 - July 09 Cybertek Technology - New Albany, IN

Onsite Technical Support

Title Environment Worked onsite to install Windows 2003/2008

Onsite Network Windows XP, Servers.

Support/Workstati Vista, Windows Maintained Exchanged 2007 for customer site

on Support 2003 Server requirements.

Provided software support for Microsoft

Role(s) Skills/Tools Office 2000/XP/2003/2007.

Onsite Technical MS Exchange, Maintained and configured Sonicwall Firewall

Support Sonicwall, MS devices at various customer sites.

Office Provided PC Workstation Support.

Oct 08 - Dec 08 RHI/Cornerstone Technology - Louisville, KY

Onsite Technical Support

Title Environment Worked onsite to install Windows 2003/2008

Onsite Network Windows Servers.

Support/Workstati Configured Exchanged 2007 for customer site

on Support Skills/Tools requirements.

MS Exchange, Evaluated and maintained existing customer

Role(s) Watchguard, VPN, servers and applied patches and updates as

Support MS Office needed.

Provided testing of software installations

in a test environment to ensure that newest

software updates and upgrades would not

hinder the existing infrastructure.

Utilizing a test environment, installed

software patches and upgrades to determine

if new software/upgrades would work in

production environment.

Maintained and configured Watchguard

Firewall devices at various customer sites.

Setup and maintained Watchguard VPN Client.

Provided onsite and phone support to various

customers pertaining to Microsoft Office

issues, GFI Fax Server issues, and various

medical billing software.

Helped with installation of desktop/laptop

images and software pushes via SCCM

Provided PC Workstation Support.

Jul 08 - Oct 08 RHI/U.S. Army - Louisville, KY

Network Support

Title Environment Provided Network Support at Ireland Army

Network Support Windows Community Hospital at Fort Knox.

Evaluated issues reported with computers on

Role(s) Skills/Tools network. Found duplicate Security ID numbers

Support Active on various workstations and improper

Directory, DHCP, configuration on others.

WMI and Administered Windows System Update Services,

PowerShell Active Directory, and DHCP.

Scripting. Generated reports, utilizing SCCM, on the

current issues with the workstations and

provided suggestions and modifications to

rectify the issues.

Utilized PowerShell scripting to check all

computers on network for proper network

settings.

Mar 08 - Jul 08 Various Contracts - Louisville, KY

Provider of IT consulting

Title Environment Provided support for batch processing of

Consultant Windows reports on Microsoft SQL Server.

Provided onsite support of desktop

Role(s) Skills/Tools computers, including Dell and Hewlett

Hardware Support SQL Server Packard desktops and laptop systems.

Software Support Installed and configured a computer system

for a non-profit entity.

Provided typesetting and design for

restaurant's menu and flyer campaign.

Jan 08 - Mar 08 Brown Forman - Louisville, KY

Diversified producer and marketer of fine wine and spirits

Title Environment Helped users with various Microsoft Office

Helpdesk Support Windows issues, also helped users with Lotus Notes

Level 2 issues.

Skills/Tools Utilized Remedy for ticket generation and

Role(s) MS Office, Lotus updates.

Support Notes, Remedy, Installed various peripherals, such as

Internet keyboards and mice, as well at LCD Monitors

Explorer and Color Laser Printers.

Utilized NetStreaming to remote into user's

laptops and desktops for support issues.

Helped users with Internet Explorer 6 and 7

issues. Users had issues trying to access

Brown Forman internal websites. Reinstalled

and reconfigure Internet 6 and 7 to remove

software add-ins installed on the user's web

browser that hindered access to Brown Forman

websites.

Provided support to users who were using

Adobe Acrobat in creating digital content.

Jul 07 - Nov 07 Humana, Inc. - Louisville, KY

Network Administrator

Title Environment Utilized HP Openview to monitor network for

Network Windows issues, or problems, and generated service

Operations tickets based on those issues. Forwarded

Support Skills/Tools service tickets to proper groups for further

HP Openview, HP administration.

Role(s) Netview Monitored internal and external Humana

Support websites for outages.

Utilized HP Netview to monitor Humana

routers and servers. Used SSH and Telnet to

review logs files to determine nature of

outages. Generated necessary service tickets

and routed to the proper group for

resolution of those issues.

Feb 07 - Jul 07 Kindred Healthcare - Louisville, KY

Helpdesk Support

Title Environment Provided in-house phone support for

Helpdesk Support Windows employees.

Utilized HP Openview to generate and update

Role(s) Skills/Tools helpdesk calls pertaining to enduser's needs

Help Desk Citrix, HP and requests.

Support Openview, MS Provided support on a daily basis for

Office, MS technical issues from Microsoft Office

Outlook Suite, Outlook 2000 to Citrix access.

Jun 06 - Dec 06 UIT - Killeen, TX

Onsite PC Workstation and Software Support

Title Environment Provided technical support for 200 users at

Onsite PC Windows this facility.

Technician / Used Microsoft System Management Services to

Embarq Skills/Tools install software updates to the computers.

Outlook, Citrix Verified that all computers in the facility

Role(s) received their nightly software and driver

Support updates.

Provided support on a daily basis for

technical issues, such as Outlook

2000/2003/OWA to Citrix.

Repaired and provided technical support of

Toshiba Tecra and Dell Laptops, as well as

Dell workstations.

Mar 05 - Jun 06 Self Employed - Waco, TX

Onsite Technical Support

Title Environment Provided technical support for various

Consultant Windows, Linux companied in Waco, Texas utilizing Windows

XP, Windows 2000/2003 Server, Exchange

Role(s) Skills/Tools 5.5/2000, and Linux Workstation/Server.

Support MS Exchange, MS Served as the Field Service Technician for

Office Xerox providing on-site repair of Laser

Copiers.

Provided technical support for various end

users in Waco, Texas, helping them with

their projects using Windows 98/Me/XP and

Microsoft Office Suite and other various

software programs and utilities.

Feb 04 - Mar 05 Fisher Controls Intl, LLC - Sherman, TX

Assistant Network Administrator

Title Environment Managed Active Directory on Windows 2003

Assistant Network Windows Server. Set up user accounts, computer

Administrator organizational units, and installed

Skills/Tools software. Created and maintained

Role(s) Active organizational units for groups, computers,

Disaster Recovery Directory, DHCP, and users as needed.

DNS, WINS, FTP, Administered seven servers, consisting of

Support MS Exchange, Windows 2003 Server, and Windows 2000

Veritas Backup Standard Server. These servers handled DHCP,

Exec, SQL DNS, WINS, and FTP Remote Boot.

Server, SMS Installed, configured and maintained

2003, MS Office, software installation on all servers.

MS Outlook, MS Worked on using Microsoft SMS 2003 to push

SMS, Virtual desktop/laptop images and software to

Server, MS workstations located at facility.

Access Administered and managed Exchange 5.5,

running on Windows 2000 Server and Exchange

2003 running on Windows 2003 Standard

Server.

Directed and managed Veritas Backup Exec

9.1/10 for nightly backup of Exchange

5.5/2003 and Microsoft SQL 2003 Servers.

Provided support for Microsoft Office

97/Outlook 2000 as well as other various

programs.

Setup and managed Microsoft SMS 2003 for

installation of software. This project

involved upgrading the company from Office

97/Outlook 2000 to Office 2003/Outlook 2003.

Setup and maintained Microsoft Virtual

Server 2005 for Disaster Recovery. Insured

that if any server went down, that they

could invoke Virtual Server and keep

production going.

Setup and maintained a Sever Array for disk

to disk backup and disaster recovery.

Created training manuals for all procedures

in maintaining servers in the IT Computer

Room.

Supported Access 2000/XP front-end to SQL

Database. Provided support to end users

using Access 2000/XP on usage an report

generation.

Installed and supported Adobe Acrobat,

Acrobat Reader in user environment. Pushed

out updates as needed.

Jun 03 - Jun 03 McCormick/Fox - Atlanta, GA

Network Technician

Title Environment Went on-site to OSHA District/Regional

Network Windows Offices, to install new Compaq DL-380

Technician Servers, as old equipment was coming off

Skills/Tools lease.

Role(s) Exchange Installed Windows NT 4.0 on new servers and

Support migrated all user shares from old server to

new server.

Verified that the user's login script

reflected new network drive shares as OSHA

offices were currently using Windows 98SE on

all workstations.

Verified that all print queues on all

workstations were directed to the proper

printer shares on new server.

Confirmed that all users could login and

access their new Exchange Server, in

Washington DC, Department of Labor server

farm.

Jul 02 - Oct 02 Intellimark - Coppell, TX

Network Technician

Title Environment Traveled and worked onsite and provided

Wireless Windows repair and upgrade of Compaq and Dell

LAN/Laser Printer Equipment.

Repair Technician Skills/Tools Performed onsite evaluation and installation

Windows 2000 of Wireless 802.11a/b/g Networks.

Server Support, Provided in house and on site repair of HP

Role(s) Networking laser jet printers.

Support Support

Mar 02 - Jul 02 DynCorp/Apex Systems - Fort Worth, TX

Helpdesk Support Technician

Title Environment Provided technical assistance to internal

Consultant Windows users over the phone or at their workstation

dealing with Windows 9x, 2000 Professional,

Role(s) Skills/Tools XP Professional, login issues and/or

Help Desk Excel, Access software issues.

Support Conducted technical support for users

utilizing Excel 97/2000 and Access 97/2000

for data entry, gathering and report

generation.

Helped customers with accessing their

proprietary software.

Provided support to customer's email using

Windows NT 4.0/2000 Server/Advanced Server.

Mar 01 - Oct 01 Compucom - Dallas, TX

Helpdesk Support Technician

Title Environment Provided technical assistance on Windows 9x,

Helpdesk Windows, Sun OS Windows 2000 Professional.

Technician Microsoft Office (MS Word, Excel, Access)

Skills/Tools 97/2000 training to users over the phone or

Role(s) MS Office, POP3, via email.

Help Desk Exchange Helped customers with accessing their

Support proprietary software for their time and

billing.

Administered customer's accounts on Window

NT Server and Sun OS.

Provided support to customers email system

using Exchange and POP3 on Sun OS.

Mar 00 - Jul 00 MTI, Inc. - Dallas, TX

SAN Senior Engineer

Title Environment Received training on company's proprietary

Senior SAN Windows, Sun OS, SAN products and how to implement them.

Engineer Linux, HP-UX Helped in coordinating installation of

product at customer locations.

Role(s) Skills/Tools Designed and implemented storage strategies

Support SAN using customer's existing server host

systems. This included Windows NT 4.0, Sun

OS, HP-UX and Linux.

Jan 99 - Jan 00 DCAS, Inc./Bear Transportation - Dallas, TX

IT Manager

Title Environment Managed Novell, Windows NT 4.0 Server and

Information Novell, Windows, SCO UNIX Server as well as WatchGuard

Technologies SCO UNIX Firebox II Firewall/VPN.

Manager Supported MS Office (MS Word, Excel, Access)

Skills/Tools 95/97/2000 as well as various other software

Role(s) WatchGuard programs used by 150+ users in the

Support Firebox, VPN, MS organization.

Management Office, cc:Mail Used Access 2000 for data gathering and

report generation.

Evaluated new technologies

(Software/Hardware) for implementation

within the organization.

Helped with the evaluation and installation

of a WAN for the Dallas location to a

satellite office in San Diego, CA.

Evaluated and setup VPN Access for the users

for telecommuting utilizing cable modem and

xDSL access.

Helped with the migration of cc:Mail to

Exchange Server 5.5.

Sep 97 - Dec 98 Ajilon - Dallas, TX

Helpdesk Support

Title Environment Provided Nortel call center support desk.

Consultant Windows, HP-UX Provided software and hardware support to

internal customers on their standard release

Role(s) Skills/Tools product, MS Office and various other

Help Desk MS Office software and hardware configurations

Support utilizing both Windows 95/NT and HP UNIX

platforms as well as support of their

internal network and printers.

Provided GTE technical support. Managed and

responsible for troubleshooting both Windows

95/NT software problems on various

applications. Managed HP-UNIX based as well

as Windows NT Servers and Workstations for

end user applications and development.

Provided technical support for Ericsson.

Performed troubleshooting for both hardware

and software related issues. Duties included

desk side support for users of Windows 95

utilizing various software packages as well

as UNIX workstations.

Dec 96 - Aug 97 Technology Service Solutions - Dallas, TX

RS6000 Onsite Technician

Title Environment Trained and certified on RISC 6000 and AIX

RISC 6000 Field AIX System administration.

Technician Provided onsite repair and upgrade of RISC

Skills/Tools 6000 Servers, Tape Drives, Optical Drives,

Role(s) RISC 6000, Hubs, Hard Drive units as well as IBM Hubs and

Support Routers Routers.

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