Felix S. Otero

** * ******* ****.

Orlando, FL 32801

Ph: 407-***-****

Email: acfqmv@r.postjobfree.com

Availability: Immediate

PROFESSIONAL SUMMARY

Instructional Systems Designer with Subject Matter Expertise (SME),

Training Analysis, and Technical Writing experience. Experience designing

and developing from inception to completion; analyzing performance needs,

creating and updating interactive multi-media training, and developing

technical procedures/manuals for both corporate organizations (Healthcare,

IT, Logistics) and U.S. Government/Military groups.

Some previous projects include CHARCS (Counter-intelligence & Human

Intelligence Automated Report and Collection System), ETC-IS Army

(Exportable Training Capability), Marine Corps COC (Combat Operations

Center), IEWTPT (Intelligence Electronic Warfare Tactical Proficiency

Trainer), Prophet, DCGS (Distributed Common Ground System - Army), Land

Warrior-Special Forces, Brigade Combat Team Modernization, OGA (Other

Government Agency) Human Intelligence Ground Collection - Special

Operations, IED Counter-tactics, Army CAS Command, and Urban Operations

Training. International operational experience includes assignments in

Southeast Asia, Middle East, and South America. Supported several U.S.

Foreign Service efforts overseas and CONUS with firms such as Blackwater

Security Consulting (Xe), ArmorGroup North America, KBR - Halliburton; all

supporting Department of Defense and State Department missions abroad.

SPECIFIC EXPERIENCE

. 16 years of Military and Government experience

. 12 years of Instructional Design/Training Analysis & Content

Development experience

Government Clearance(S)

Active clearance: TS/SCI

Previous clearances: OGA, Q

EDUCATION

. Defense Language Institute - Arabic Training Attendance (2004)

. B.S. in Business Administration/Military Studies (2001)

. US Marine Corps/Naval War College Seminar - Statistics, Strategy, and

Policy (2003)

. U.S. Department of State - Special Operations Training (2004)

. ASTD - Advanced Designing Learning Certificate (enrolled)

COMPUTER/SOFTWARE SKILLS

XML (basic), SCORM, ADL, FrameMaker, ClearCase, ClearQuest, Visio,

Captivate, Articulate, Dreamweaver, Photoshop (basic), 3D Studio Max,

Paint, SnagIt, Alienbrain, Acrobat, Robohelp, Sharepoint, Empyrean,

Lectora, Microsoft PowerPoint, Microsoft Windows OS, Mac OS, Linux, Windows

XP, Office Suites; Word, Excel, Spreadsheet, JPAS, SIMS, EPcSQ2.

PROFESSIONAL HISTORY

POSITION: Sr. Technical Writer / Training Developer & Designer

Company: Crowley Maritime

Location: Remote (Central America & North America Operations)

Employment Period: (June 2014 - August 2014) Consultant

Summary:

. Conducts training and performance analysis for the development and

improvement of software solutions supporting operations.

. Identifies roles and performance requirements supporting daily

operations.

. Conducts in-depth interview and data collection efforts with key

personnel and SMEs to identify critical functional and performance

requirements.

. Collaborates with upper management regarding the design and development

of custom training solutions.

. Communicates with Spanish speaking personnel and develops Spanish

technical documents that target specific regional audiences and style of

operations.

. Conducts on-site visits to the Central America area of operations.

POSITION: Sr. Training & Implementation Analyst / ISD / Writer

Company: Florida Hospital, Management Information Systems (MIS)

Location: Maitland, FL

Employment Period: (November 2013 - January 2014) Consultant

Summary:

. Directly assisted PMO Director and senior-level personnel in order to

analyze, design, and implement new critical processes prior to official

process and software launch.

. Conducted software pilot training for organization.

. Identified existing level of performance and proposed new performance

tasks based on training task analysis and performance analysis.

. Identified implementation timeframe and schedule for development.

. Identified and recommended a method for instruction and documentation

based on the environment, culture, capabilities and performance needs.

. Designed strategic training and documentation modules reflecting

performance and process improvement needs.

. Prepared additional visual aids and technical documents as necessary.

POSITION: Instructional Systems Designer

Company: nFocus Solutions

Location: Orlando, FL

Employment Period: (February 2012 - November 2013)

Summary:

. Conducted Cognitive Task and Training analyses for customers prior to

development (Human Intelligence).

. Developed and designed the most recent interactive multi-media

instruction for Army counterintelligence specialists, human intelligence

specialists, and interrogators.

. Researched and identified additional training and performance needs for

client.

. Developed storyboard content consisting of exploratory scenario

variations within a progressive learning system.

. Provided extensive subject matter input based on specific training

requirements.

. Collaborated and provided guidance to graphic designers for the

development of animations and graphics.

POSITION: Instructional Systems Designer/Writer

Company: General Dynamics/CPI

Location: Orlando, FL

Employment Period: (February 2010 - February 2012) Consultant

Summary:

. Conducted Task and Training analyses for various customers prior to

development.

. Developed and designed training delivery systems supporting multiple

advanced software training systems and specialized military equipment.

. Researched and identified the purpose of individual roles and audiences

in order to effectively design a custom, reusable, and effective training

products.

. Developed storyboard content containing written scenarios designed to

train students in a captivating and efficient manner while evaluating

student progress throughout the training.

. Provided subject matter input in order to enhance specific military

operational content.

. Developed appropriate graphic designs, animations, and variation of

images suited for a more captivating instructional design product.

POSITION: Technical Writer/Developer

Company: iGPS

Location: Orlando, FL

Employment Period: (February 2009 - May 2009) Consultant

Summary:

. Developed information technology processes in order to visually portray

accurate system flow and procedural requirements.

. Researched and identified the necessary content in order to maintain user

process requirements.

. Developed operational manuals and quality assurance testing processes and

validate processes.

. Developed in-house training documents providing staff with knowledge and

information related to their roles and performance requirements.

. Prepared appropriate graphic designs and images intended to help

employees better understand a specific process.

POSITION: Instructional Systems Designer/Writer

Company: Unitech/Lockheed Martin

Location: Orlando, FL

Employment Period: (November 2008 - January 2009) Consultant

Summary:

. Developed training supporting the Army Combined Arms Support Command.

. Developed training outlines based on courseware training needed by

client.

. Developed training directly related to Army watercraft operations and

other training and maintenance procedures.

. Collaborated with graphic artists in order to incorporate captivating

animations related to a process.

POSITION: (IED) Counter-Operations SME

Company: SA Technologies

Location: Orlando, FL / Plano, TX

Employment Period: (April 2008 - November 2008) Consultant

Summary:

. Developed product documentation for interactive and user-guide material.

. Identified critical environmental / combat conditions providing

insurgents with opportunities for IED attacks.

. Incorporated and identified data to be used in interactive software

applications.

. Developed written documentation based on style guide specifications and

reusability concepts.

. Developed Quick Reference Guides containing the use of IED detection

equipment.

. Identified IED hotspots and counter-tactics.

. Analyzed variables of an operation and trends involving IED attacks and

methods.

POSITION: Procedure Developer & Writer

Company: Nuclear Regulatory Commission

Location: Remote

Employment Period: (June 2008 - August 2008) Consultant

Summary:

. Developed procedural documentation supporting specific Nuclear Emergency

protocol.

. Identified critical data and provide recommendations for proper

procedural implementation.

. Created and reviewed style guide specifications to ensure consistent and

continuous usability for processes and product documentation.

. Developed user-interface references in order to provide user-friendly

access and navigation.

. Revised previous documentation and applied changes to procedures and

contingency plans.

POSITION: Training Analyst/Technical Developer

Company: JHT, Inc.

Location: Orlando, FL

Employment Period: (February 2007 - April 2008)

Summary:

. Developed ArcGIS and HTML instructional content for Army communications

and intelligence data programs.

. Developed in-depth training manuals covering process operation and user-

guide operation.

. Conducted sequence testing of technical data in order to ensure accurate

product delivery.

. Managed classified material and documentation within a secured area.

. Provided direct client support.

. Developed instructional content in accordance with project specifications

while practicing effective instructional methodologies.

. Conducted frequent project development reviews in order to ensure

accuracy of collected data.

. Collected specific subject data related to the Army's Distributed Common

Ground System in direct support of the Army's Directorate of

Intelligence.

. Collaborated with project representatives in order to obtain frequent

program updates and address critical concerns.

. Evaluated necessary features on newly developed software tools and

applications.

POSITION: ISD/Training Analyst/Writer - Military Subject Matter

Expert (SME)

Company: FPMI Solutions / Department of Defense

Location: Orlando, FL

Employment Period: (February 2006 - January 2007)

Summary:

. Developed detailed storyboard content and implemented subject graphic

displays.

. Implemented client subject matter information including Standard

Operating Procedures and other reference guide information supporting

various projects.

. Conducted English to Arabic & English to Spanish RFP translations for

collaborating project partners.

. Ensured documents and written text were concise, accurate and within

delivery guidelines.

. Provided subject matter expertise for the individual development of Navy

and Marine Corps training programs.

. Assisted other writers and designers with the development of technical

manuals, procedures, and military related information.

. Discussed issues and conducted presentations during project meetings

addressing changes, concerns, and progress.

. Conducted performance and needs assessments with the collaboration of

other project members.

POSITION: Operations Specialist

Company: ArmorGroup North America

Location: Baton Rouge, LA / Orlando, FL

Employment Period: (August 2005 - January 2006)

Summary:

. Conducted security/threat analyses and provided reports to corresponding

environmental, technology, engineering and infrastructure teams.

. Organized VIP client transportation (convoy/vehicle) operations to

various high threat locations.

. Conducted training assessments focusing on security operations.

. Conducted group training sessions evaluating performance methods.

. Revised and edited operational training plans and programs.

. Interacted with various corporate, local and state organizations.

. Participated in VIP client walk-thru periods to collect valid record

information related to high threat, evacuated or contaminated areas.

. Conducted physical security and vulnerability assessments, and prepared

reports for government engineering groups (KBR, Shaw Group).

. Addressed security threat levels and identified factors posing a concern

to disaster zone reconstruction efforts.

. Monitored and directed all security teams responsible for the site safety

& security of FEMA reconstruction sites.

. Served as administrative liaison between local, state and federal law

enforcement agencies.

. Collected and appropriately disseminated information in order to identify

and respond to additional threats.

POSITION: Special Operations - Training Officer / Assistant Program

Manager

Company: Blackwater Security Consulting / Central Intelligence

Agency / Department of

State

Location: Overseas / Other locations

Employment Period: (April 2003 - January 2006) Consultant

Summary:

. Monitored and reviewed classified documentation linked to regional

intelligence requirements.

. Developed and maintained working relationships with locals providing

assistance to the U.S. Government.

. Presented new policies and participated in project meetings focusing

improvements for special operations, Counterintelligence approaches,

threat levels, and other intelligence activities.

. Administered and conducted training program analyses supporting

covert/special operations, Communications/intelligence operations, and

operational standards.

. Conducted and participated in government special operations as required

by OGA intelligence organizations.

. Participated in high threat covert (assault & intelligence gathering

operations) dictated by DOD and OGA.

. Conducted force level personnel inspections and written report

assessments to evaluate operational effectiveness.

. Developed, implemented and evaluated training for special operations,

weapons systems, tactics, and operational efficiency.

. Evaluated Junior level counterintelligence specialists.

. Presented new policies & training methods during project meetings with a

critical focus on operational training systems, training approach methods

and improvement for multi-functional operations.

. Developed hands-on training and tactical scenarios for client operations,

specifically State Department and Other Government Agencies.

. Conducted large debrief presentations to Government Agency & Client

personnel.

. Trained unit groups consisting of 120+ special / covert operation

specialists.

. Conduct English/Spanish/Arabic translation operations.

POSITION: Aircraft Operations / Observer

Company: Department of Homeland Security / ArmorGroup North America

Location: Tucson, AZ / Other locations

Employment Period: (June 2004 - December 2004) Consultant

Summary:

. Provided internal aircraft security during aircraft extraction

operations.

. Conducted aircraft emergency evacuations.

. Completed familiarization of essential aircraft instruments and flight

procedures.

. Ensured proper security, evacuation, and training plans were updated in

the event of a hostile/threat situation during a flight.

. Assisted and protected civilian flight crews during extraction and escort

operations.

. Served as English/Spanish translator for crew.

POSITION: Surveillance Investigator / Operations Specialist -

Trainer

Company: DI, Inc.

Location: Nationwide / Orlando, FL

Employment Period: (August 2002 - August 2003)

Summary:

. Provided static video surveillance, mobile surveillance, and subject

activity updates to immediate operations managers.

. Assisted Operations Manager in the training, improvement, and evaluation

of surveillance training operations.

. Prepared detailed written reports to be presented in debriefs and client

case packages (average: 35-40 pages each).

POSITION: Operations/Training Non-Commissioned Officer / U.S. Marine

Corps

Company: Department of State / U.S. Marine Corps; American Embassy

Dhaka, Bangladesh;

Tokyo, Japan; Bangkok, Thailand; Vladivostok, Russia; Singapore;

Beijing, China;

Bogota, Colombia

Location: Various Overseas locations

Employment Period: (January 1998 - July 2002)

Summary:

. Participated in overseas Foreign Service special operations supporting

the Department of State.

. Implemented/developed written operation training exercises, simulation

programs & military-combat tactics.

. Instructor of mission essential subjects; Counter-Intelligence, Terrorism

Awareness, Hostage Survival Operations, Individual Protective Measures,

Classified Information Protection, Small Unit Special Operation Tactics

(AGTS) Advanced Gunnery Training Systems, Military Leadership (Command &

Control).

. Managed, instructed & lead teams consisting of up to 620 personnel.

. Conducted research & statistical value assessments for technology enabled

training systems capable of improving unit-task performance.

. Collaborated & maintained instructional training systems with subject

matter experts (SME), Regional Security Officer (RSO) and other

government agency personnel.

. Educated essential embassy personnel on proper procedural methods,

operational plans, classified information security, counter-intelligence

and terrorism response operations by means of secure network and secure

site instruction.

. Developed operational training, operational response and preparedness

plans.

. Maintained and updated NISPOM (National Industrial Security Program

Operating Manual) section files in accordance with State Department MOA

guidelines.

. Conducted periodical training exercises and special operation scenarios.

. Developed authorized tactics / operational force level procedures (CQB

operations, Surveillance & defense, covert special operations) and

implemented material into operational training and contingency plans.

. Developed & maintained classified information programs and databases.

POSITION: Amphibious Assault Crew Chief / Operator (Special

Operations)

Company: U.S. Marine Corps / Department of Defense

Location: Camp Pendleton, CA / Other locations

Employment Period: (January 1998 - July 2002)

Summary:

. Contributed to the success of Combat / Tactical Operations and the

improvement of their simulation techniques.

. Assumed responsibility as Section Leader during military overseas

deployment periods.

. Organized and executed operational plans.

. Conducted and supervised operational checks and inspections for training

and equipment assigned to teams.

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