BONNY ANDERSON

**** **** ******, **** *** MOINES, IA 50265 H: 515-***-**** C: 515-***-**** acfqch@r.postjobfree.com

PROFESSIONAL SUMMARY I am a versatile Assistant Manager with a background in banking and finance. I Consistently meet bank and customer service standards. I am an ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations.

I am also a perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. I am experienced in credit card services, fraud operations and collections. I am a team player with exceptional listening and critical thinking skills.

SKILLS

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Self-motivated professional

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Employee scheduling Exceptional communication skills

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Excellent work ethic Quick learner

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Adherence to high customer service standards Team player

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Superior verbal and written communication skills Customer relations

WORK HISTORY ASSISTANT BRANCH MANAGER, 04/2001 to 06/2014 IOWA STATE BANK – 3601 EP TRUE PARKWAY WEST DES MOINES IA 50265 Opened new accounts. Pulled credit reports and analyzed information. Opened checking, savings, and certificate accounts. Opened and handled distributions on IRA'S. Took loan applications. Changed ownership on accounts and monitored high risk accounts.

Assisted in managing office location. Including scheduling, opening and closing branch, handling escalated customer service issues, audits, decisoning NSF'S and supervising teller line.

Created monthly reports for many of our bank products for review. Managed income and GL accounts monthly.

Handled Bill Pay product for Iowa State Bank. This included monitoring security risks associated with bill pay product as well as problem solving log in and payee information and placing stop payments on fraudulent bill pay items. And handling any escalated customer service concerns.

Merchant services coordinator. Took all sales leads and worked directly with our contracted company to find customers needs, establish pricing, and install credit card equipment for Iowa State Bank customers. Also responsible for any customer service concerns regarding merchant services.

Created and prepared agendas and minutes for meetings. TELLER SUPERVISOR, 01/1999 to 03/2001 WELLS FARGO – INGERSOLL BRANCH DES MOINES IA Supervised teller line. Made decisions regarding cashing checks and accepting deposits. Ensuring lunches and breaks were managed. Responsible for making sure bank policy was followed by all employees on the teller line.

Vault teller. In charge of ordering and selling money to the federal reserve and balancing the vault. Also helping run transactions with my teller drawer during high traffic times.

Handling wire transfers. Opening and closing duties including logging and processing night drop, balancing credit card terminals and coin machine.

CLERK/STOCK, 08/1997 to 11/1998 FAREWAY – OTTUMWA IA High school job. Worked at the cash register, sacked groceries, stocked shelves, and helped with customer service.

EDUCATION High School Diploma: 1997 OTTUMWA HIGH SCHOOL - OTTUMWA IA

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