JD Pannu

***** ****** ******

Houston, TX *****

281-***-****

acfq4p@r.postjobfree.com

SUMMARY

Over four years of experience supporting Clinicians and administrative

staff in healthcare implementation, records administration, and workflow

documentation tasks. Three years of Epic experience. Familiar with

specific workflows of all specialty clinics and great working relationships

with many of the providers, clinic managers and other staff as result of

the rounding support position held from May 13, 2014 - August 5, 2014.

Able to define customer requirements, act as liason and communicate with

clinical user group, document, resolve problems, manage prioritize and

perform project tasks and all other duties required. Ability to

enthusiastically teach, train and facilitate EMR workflows and procedures.

Extensive problem solving and troubleshooting experience in clinical

environment

EDUCATION

Lone Star College - Houston, TX

Spring 2012

A.A. (Associates of Arts)

WORK HISTORY

ATE Rounding Support, Area Lead Epic CT May

2014 - Current

University of Washington - Seattle, WA

Support and facilitate transition from Cerner CPOE legacy systems to Epic

Ambulatory system. Coordinating resources to deliver project status

visibility, resolve complex cross-clinic workflow issues, and gather and

disseminate information between project leadership, activation support

team, and end-users.

. Lead the assigned Area team and coordinate how the team will

conduct clinic rounding in an effort to provide a consistent

balanced distribution of support

. Allocate targeted assistance for specific individuals or clinics as

determined by the Command Center

. Prepare and distribute daily Area Implementation Update reports

. Prepare and distribute Area Weekly Status Report

. Assist with preparation for daily Clinic operations briefings

Patient Support Supervisor Feb 2012

- May 2014

Gill Eye & Neuroscience Clinic

Cypress North Houston Medical Center

. Administrative and front office Clinic Champion for EMR Implementation

Activation and Optimization phases

. Leverage knowledge of hospital policies and procedures to develop

improved clinical workflow documentation

. Supervise coordination for all patient services such as referral

requests, admitting, diagnostic procedures, scheduling surgery and

consultation requests as well as scheduling services of other hospital

departments to facilitate delivery of optimal patient care.

. Review insurance coverage requirements including pre-admission

authorization, third party payer and reimbursements procedures to

ensure appropriate and complete medical billing.

Administrative Assistant Feb 2007 -

Jan 2012

Gill Eye & Neuroscience Clinic

Cypress North Houston Medical Center

. Provide support services such as triaging patient telephone call to

medical staff, scheduling appointments, registering patients,

maintaining patient records, handling all referrals, initiating and

processing patient charge documents.

. Organize and manage multiple projects and troubleshoot complex patient

care issues.

. Strong teamwork orientated customer focus to provide optimal customer

service.

. Execute new intake activity, schedule medical appointments and/or

procedures by phone for patients

. Ensure that all no-show, cancelled, and rescheduled appointments are

properly coded in the appropriate database

. Maintain information systems (medical records, hard copy files,

automated files) according to established rules and regulations

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