* ****

Carolin Pamela Nuñez

**** ** **** ******, *****, FL 33142

305-***-****

E-mail: acfq1f@r.postjobfree.com

Qualifications

Good verbal and written communication skills

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Computer Skills, with knowledge of Microsoft Word, QuickBooks, Outlook, Excel,

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FACS,CUBS,MLS

Fluent in English and Spanish

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Ability to work without supervision and with individuals at all levels; willingness to work

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as part of a team.

Excellent record of performance and reliability

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Good customer service skills, and problem solving ability

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Ability to manage multiple priorities, attention to detail punctual and reliable

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Work Experience

Visa Inc.

NACCS Call Center Lead, July 2013-March 2014

Visa is an American multinational financial services corporation headquartered in the United

States. It facilitates electronic funds transfers throughout the world, most commonly through

Visa-branded credit cards, debit cards, and prepaid cards.

Responsible for:

Working with more than one system at a time/ Learning new systems weekly

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Answering Inbound and outbound calls/ Servicing inbound customer claims

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Update company system daily

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Filing dispute claims and Fraudulent activity

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PK Management Group Doral, FL

FASC Field Assets Coordinator, October 2012-June2013

PK Management Group works directly with HUD (US Department of Housing & Urban

Development) owned properties under foreclosure bringing the properties up to code and placing

them back on the market.

Responsible for:

Working with more than one system at a time/ Learning new systems weekly

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Photo/Bid processing & approval

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Answering Inbound and outbound calls/ Servicing inbound customer claims

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Work with HUD GTR’s & vendors for assistance

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Negotiate bid and prices

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Filing

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Update company system daily

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Domestic Renovators Inc. Doral, FL

Accounts Coordinator/Property Preservation Representative, Sep 2010-October 2012

Domestic Renovators is a Property Preservation company which preserves bank owned

properties under foreclosure, Also a construction Rehabilitation company.

Responsible for:

Solving client claims/Answering inbound and outbound calls

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Collecting payments

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Mapping and coordinating routes

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Working with more than one system at a time

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Interpreting for other co-workers in Spanish

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Answering Inbound and outbound calls

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Work with Banks and Clients for assistance

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Negotiate bid and prices with banks

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Learning new systems weekly

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Update company system daily

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GMAC Property Preservation Coral Gables, FL

Accountant/Accounts Coordinator, May 2009- August 2010

GMAC is a Property preservation company preserving in the US and in Puerto Rico working

with nationally well-known banks.

Responsible for:

Collecting payments from banks

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Solving client claims/Answering inbound and outbound calls

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Working with more than one system at a time/ Learning new systems weekly

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Answering Inbound and outbound calls

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Work with clients

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Photo processor

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Crew dispatcher

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Mapping and route coordinating

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Saad Homes Corp. Miami Lakes, FL

Saad Homes is a well-established construction and remolding company of high-end homes, Well

known in the industry and family owned business.

Data Entry/Marketing Assistant, October 2008- April 2009

Responsible for:

Clients claim solver and follow-up

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Answering phone calls and writing detailed messages

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Setting appointments with prospect clients

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Making & setting up proposals

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Opening files

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Processing invoices for payments

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Collecting payment/Making Payments

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EDUCATION

2006-2010 Coral Gables Senior High School Miami, FL

High School Diploma.

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2010- 2013 Miami- Dade College Miami, FL

A.A. Engineering in Recording

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2013-Present Florida International University Miami, FL

Working towards a Bachelors in Engineering in Recording

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C arolin Pamela Nuñez

Dear, Sir or Madame

I would like to thank you for your t ime and consideration to review my resume for the

available position. After reading the overview about your company operations, I feel that my

k nowledge and avid mind will help improve this business and will also give me the

opportunity to learn more and grow more within this industry which is growing more on

t he daily basis I am fur ther convinced that my background and skills coincide well with

your needs. I must say that I am sure that my communicative skills and dis enrollment will

help you enhance your business with former clients as well as with old clients. Hence, with

my creative and avid mind, I am sure to easily learn the company and i ts services.

Fur thermore I feel that I’m great dealing with the public and being a part of a team.

T hroughout this time, I have successfully resolved supervisor’s claims and accurately

recorded complex orders with consistent praise from my supervisors.

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In addition to my qualifications and experience, I will bring excellent work habits and

j udgment to this position. With the countless demands on your time, I am sure that you

require people who can be t rusted to carry out their responsibilities with minimal

supervision.

I look forward, to hearing from you concerning your hir ing decision. Again, thank you for

your t ime and consideration.

Carolin Pamela Nuñez

Carolin Pamela Nuñez

Enclosure

C arolin Pamela Nunez

1521 NW 29th Court

Mi ami, FL 33125

acfq1f@r.postjobfree.com

References

Kayvan Peujohan

Supervisor

P K Management Group

8095 NW 12th Street

M iami, FL 33176 Suite 400

786-***-**** Ext 1401

Ambar Payano

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Co-worker

PK Management

8095 NW 12th Street

M iami, FL 33176 Suite 400

786-***-**** Ext 1432

Hen ry Ma rtinez

Supervisor

Domestic Renovators

10763 NW 23rd Street

M iami, FL 33176

Contact this candidate