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Manager Customer Service

Location:
Columbia, MO
Salary:
70000
Posted:
September 02, 2014

Contact this candidate

Resume:

Dennis L. Prochazka

*** ***** ******* **.

Belton Mo 64012

816-***-****

acfpzc@r.postjobfree.com

EXECUTIVE OVERVIEW

1. Over 20 years Management experience with increasingly challenging

positions.

2. Retired Army Captain.

3. Experienced and successful in rapid growth situations.

4. Demonstrated ability to reduce costs and improve profits.

5. Strong leader, using many techniques to motivate team members.

6. Excellent verbal and written communication skills. Familiar with

foreign supplier negotiations.

7. Functional working experience with AutoCAD and Solidworks

PROFESSIONAL EXPERIENCE

Diodes FabTech Inc.; Lee's Summit, Mo Jan 11 to

Present

Title: Support Services Supervisor

Diodes Incorporated is a leading global manufacturer and supplier of

high-quality products serving the consumer electronics, computing,

communications, industrial and automotive markets. I am responsible

for the following:

* Control and maintain all raw materials and 11K repair parts

required for daily operations with a market value of approximately

$12M.

* Write when required and review all Specifications for Critical

Materials.

* Monitor and control all precious metals recovery.

* Recommend domestic and international suppliers as needed. Maintain

ROP/ROQ levels according to company needs incorporating JIT

principles.

* Research new suppliers to assist the Purchasing Department in cost

cutting.

* Control all shipping and receiving functions.

DP Sourcing Solutions Inc.; Belton, Mo Mar 09

To Jan 11

Title: Sourcing Manager

DP Sourcing Solutions is a contract consulting firm. I specialize in

procurement, manufacturing organization and engineering review for

manufacturability. I work closely with small companies that cannot

afford permanent staffing for these functions.

* Manufacturing and assembly of medical device for pain management.

* Design and Prototype manufacture of medical device heater.

* Developed wiring harness and controls for watercraft motor

project.

* Specify and develop motors, batteries and controls for an electric

personal transportation system.

* Negotiate manufacturing terms between domestic and international

suppliers and consumers of finished goods.

Symtech Corporation; Lee's Summit, Mo Nov 08 To

Mar 09

Title: Engineering Manager

Symtech Corporation manufactures Automotive After market Service

Equipment. This company has a national distribution network. As

Engineering Manager, I was responsible for the following:

* Product design and project management.

* Completion of all Engineering related documentation to include

Product Specifications and Build Books.

* Design improvement of existing equipment lines, including two

automotive fluid recovery systems.

Diodes FabTech Inc.; Lee's Summit, Mo Nov 07 to

Nov 08

Title: Purchasing Manager

Diodes Incorporated is a leading global manufacturer and supplier of

high-quality, application-specific standard products within the broad

discrete and analog semiconductor markets, serving the consumer

electronics, computing, communications, industrial and automotive

markets. I was responsible for the following:

* Executing, monitoring and evaluating $15M in Capital Improvement

projects.

* Creating and evaluating a precious metals recovery program,

resulting in savings of $2.4M annual.

* Final approval for all critical materials purchases, tracking

inventory levels to ensure timely deliveries.

* Negotiate terms of delivery on all Purchase Orders, including

Quality requirements and credit terms/limits.

* Implement Kaizen principles in relations with suppliers to ensure

Lean Manufacturing, limiting raw inventory.

Pulse Needle Free Systems; Lenexa, Kansas Jan 02

To Nov 07

Title: Manufacturing Manager

Pulse-NFS manufactures state of the art needle-free vaccine injectors

for use in the animal veterinary market. We are currently developing

a human injector for military use. This company has both a national

and international market, with travel as required. I was responsible

for the following:

* All manufacturing operations including production scheduling,

project management, product design assistance, customer service,

technical support and inventory control.

* Maintain a very close relationship with all vendors to guarantee

quality product and timely deliveries.

* Direct liaison between PNFS Engineers and vendor Engineers,

insuring manufacturability of all components.

* Implemented Lean Manufacturing techniques to increase productivity

with no change to staffing numbers.

* Implemented a just-in-time inventory method with all vendors,

reducing overhead.

* Reduced the manufacturing cost of our original product by 50%.

ISO 9002 Certification in process.

Symtech Corporation; Olathe, Kansas Apr 00

To Jan 02

Title: Engineering Manager

Symtech Corporation manufactures Automotive Headlamp Alignment Auditing

Systems. This company has a national distribution network. As

Engineering Manager, I was responsible for the following:

* Product design, project management, and inventory control.

* Implemented a just-in-time inventory control system to minimize

the outstanding inventory on the shelves, and negotiated scheduled

deliveries with most vendors to keep inventory expenses to a

minimum.

* Mechanical and optical design experience.

* Accomplished a 30% reduction in cost for two line items through

manufacturing redesign and vendor research.

Ken-a-vision Mfg.; Kansas City, Missouri Apr 99

To Apr 00

Title: Production Manager

Ken-A-Vision is an international supplier of visual equipment for

Industrial, Medical, and Educational markets worldwide. As

production manager, my responsibilities included personnel management

at all levels as well as the following:

* Production Flow, responsible for insuring that "Work in process" is

maintained, and raw materials are available to meet production

schedules. Daily report.

* Increased daily workflow by 25% by using Just in Time techniques to

smooth workflow and provide a low inventory storage requirement

while increasing production capabilities.

* Reduced average book-to-ship from over 30 days to less than 7 days

for all three manufacturing sections.

* Used a Kanban based card system to track inventory, insuring that

all required components and tools are in stock.

Intel Corporation; Rio Rancho, New Mexico Mar 97

To Mar 99

Title: Manufacturing Coordinator

Intel manufactures high-speed computer processors and memory storage

integrated circuits. As Manufacturing Coordinator, I was responsible

for supervising a 36-person team and driving factory output in the

planarization process area. Our team consistently set record output

levels. We used SPC (Statistical Process Control) to determine

status of product, and scrap rate vs. production. In addition, my

responsibilities included:

* Implemented an electronics repair shop for component level repairs

of IC boards with an estimated return of $1.7 million for the

first year. This shop went international in the year 2000 with an

estimated savings of over $8 million per year.

* Assisted in the installation and testing of the Site Gas and

Chemical (SiGaC) monitoring system to improve tracking and

disposal of chemical waste, and to maintain constant Hazard

Analysis. Helped to insure ISO 9002 standards were met. This

project will save Intel an estimated $2.1 million per year for

each site implemented.

* Level 3 Robotics technician, maintaining the automation system

used in the planar area.

United States Army (Active/Reserve) Mar 85 To

Aug 92

Title: Combat Engineer (Military Specialty, Captain, Ret.)

EDUCATION

Bachelor of Science in Electronics Engineering Technology

DeVry Institute of Technology GPA: 3.56/4.0

Kansas City, MO

Bachelor of Science in Power Technology (Aviation)

Central Missouri State University

Warrensburg, MO



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