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Customer Service Manager

Location:
Garden City, NY
Posted:
September 02, 2014

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Resume:

Joanna Murphy

acfpyg@r.postjobfree.com

Syosset,

NY Mobile (516)

***-****

Summary

I am an experienced dental financial/office manager with over 20 years'

experience. Consistently and successfully, I delivered superior results in

a wide variety of management situations. I often work 2 offices at the same

time, hence why you see so many. Please note they do overlap each other.

Project Management Expense Management / Cost Control Technology

Management

Communications Leadership Quality Service

Operations Management Computer training Strong

Interpersonal

Skills

Professional Experience

Richard Zalkin, DMD, Huntington,

NY 2013-

present

Office/Financial Manager

Run and operate a general dentist practice. Insurance collections, private

collections,

Customer service, making appointments, case presentations

Alexander Barsky, DDS

Valley Stream, Ny 2012-present

Office/Financial Manager

Run and operate a general dentist practice. Insurance collections, private

collections,

Customer service, making appointments, case presentations

Lyris Mansoor DDS, Samuel Rudick, DDS NY, NY

Office Manager 2008-

2012

Run and operate a general dentist practice. Insurance collections, private

collections,

Customer service, making appointments, case presentations

Financial Manager 1999- 2012

Insurance coordinator for 2 practices in Manhattan. Responsible for of all

aspects of billing and collections, insurance and private. Sign up of new

plans. Production and collection statistics for both practices. Increased

collections in first office by 100%, increased collections in second office

200%.

Insurance Billing and collections

. Capitation, DMO, PPO, and fee for service plans

. Tracking and resolving of all insurance claims

. Computer training and troubleshooting

. Financial and production statistics

. Treatment planning and financial agreements

. Private collections

. Problem solving

. Credentialing and re-credentialing

. Collected in excess of $1.3 million per year in insurance

Frank Korowitz, DDS, Valley Stream,

NY,

2007-2011

Financial Manager

Insurance coordinator and collections. handle all aspects of collections,

insurance and private

Morris Park Dental, Bronx,

NY 2008-

2010

Financial Manager

All aspects of collection, private and insurance

Gary Cohen, DDS, Lynbrook,

NY

2007-2008

Office Manager

Run and operate a prosthodontic office. Case presentations, Treatment

plans, Scheduling, billing and collections, staff management, ordering of

supplies.

Marathon Dental Services, Queens, NY

1996 -

1998

Financial Manager

. Insurance Billing: Dental, Medical, No-Fault

. Payment contracts

. Tracking and resolving of all insurance

Boulevard Dental, P.C... Queens,

NY

1994 - 1996

Financial Manager

Insurance coordinator and collector for multi doctor union practice.

Lloyd K. Elkowitz,

DDS

1993 - 1994

Project Coordinator

Provided support where needed.

.Insurance billing

.Reception and scheduling

.Chairside assisting (occasional)

.Coordinator, Case presentation

Equicor/Cigna

1986 - 1994

Dental Claims Analyst/Reviewer

. Review and pay dental claims according to policy provisions

. Recoup overpayments

. Provide customer support as needed

. More than twenty groups serviced

. Quality level better than 99%

. Read x-rays and determined which claims needed to be seen by the

dental consultant

. Checked and released all claims over $1000

Computer Trainer/Problem Solver/Consultant

Dawn Sosnick, DDS,, Greenlawn,

2010-2012

Island Smile Dental Group,

Levittown,NY 2012-

2014

That Broadway Smile, Massapequa,

NY 2011-2012

Richard Abuhoff, D.D.S., Plainview, NY (516) 935-

065*-****-****

Kiddsmiles, North Babylon, Manhasset,

NY 2009

Richard Rongo, DDS, Huntington,

NY 2008-2011

Daniel C. Block, D.D.S, Rego Park,

NY 1997-2000

Education and Certifications

Member of 1984 graduating class, Walt Whitman High School

Certificate of completion for dental assisting and office management,

1984 graduating class, LA Wilson Technological Center,

Completed Staff Driven program January 2006.

COMPUTER SKILLS

Hardware: Hardware and software installations and upgrades

Software: MS DOS, Windows, MSWorks, MS word, MS Excel, MS Money, MS

Publisher

Custom: Dentrix, Easy Dental



Contact this candidate