Monica Sanchez

**** ********* ******

Winter Park, Fl. 32792

Cell: 407-***-****

acfpy0@r.postjobfree.com

Objective

To obtain a position where I can maximize my multilayer of Administrative skills, Management training experience, customer service and a successful customer relation and decision making skills..

Summary of Qualifications

Results oriented, high energy, hands on professional. Experience in a fast paced environment.

Major strengths includes strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, scheduling, training, payroll and other administrative tasks. Thorough knowledge of current management practices, and a clear vision to accomplish the company's goals. Computer and Internet literate.

Professional accomplishments

Ensured smooth operations by supporting executive team.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Training

Responsible for training all new employees to ensure continued quality of customer service.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Work History

Third Key Holder, Kitchen Collection, Orlando, Fl. 2014 Present

Assistant Store Manager, Circle K, Orlando, Fl. 2013 2014

Store Manager, Cumberland Farms, Orlando, Fl. 2008 2012

Engine Department Storekeeper, Norwegian Cruise Line, Honolulu, HI 2006 2007

Administrative Assistant, Centro de Servicios Primarios, Patillas, PR 2004 2006

Assistant Store Manager, Arroyo Gas Station, Arroyo, PR 2006 2008

PSR/Ticket Agent, American Airlines, Newark, NJ 1996 1998

Education

Marine Engineer, US Merchant Marine, Seafarers School, Piney Point, MD 2006

Associates Degree in Business Administration, John Dewey College, Carolina, PR 2005

GPA 4.0 out of 4.0

General Course, Pedro Falu High School, Rio Grande, PR 1994

References available upon request