Katrina Clark

**** ******* ****. *** *

Saint Louis, MO 63114

acfpwy@r.postjobfree.com

314-***-****

PROFILE

10+ years of success in the customer service industry working with financial companies including

CitiMortgage and Convergys

Results include:

• Collected over $1 million per month on past due mortgage accounts which significantly

decreased the companies accounts receivables at month’s end

• Managed over 100 past due accounts daily

• Received 30 inbound calls/hr and placed 50 outbound calls/hr

EDUCATION

University of Missouri- Saint Louis January 1999

Bachelor of Science

Business Administration with Emphasis in Management and Organizational Behavior

EXPERIENCE

Convergys July 2010-July 2013

Customer Account Executive

• Answered inbound calls from customers regarding cable, phone, internet, home security and

billing issues

• Explained the customer’s statement to them

• Fixed customer’s service issues by sending series of signals to equipment

• Answered inbound calls from customers wanting to cancel their wireless service

• Persuaded customers to stay with the company by pointing out the benefits to staying

Citigroup June 2001-October2008

Loss Mitigation Specialist

• Collected faxes and letters that customers sent in requesting a workout plan on mortgage

• Reviewed the information and determined the correct plan according to their financial situation

• Assigned files to the correct representation according to predetermined criteria

Collection Specialist

• Collected money on secured and unsecured loans and lines of credit

• Handled customers inquiries and complaints in a polite and courteous manner

• Investigated and solved customer’s problems related to payment issues

• Answered inbound and made outbound calls to collect on past due payments using automated

dialer system and manually calling customer

GC Services September 1999-June 2001

Quality Assurance Specialist

• Listened to and gave feedback to employees regarding their performance

• Conducted training classes

Customer Financial Professional

• Made outbound calls to customers to collect on past due accounts using automated dialer system

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