Profile

Seeking exciting opportunity where I can use and expand upon my background

in customer relationship management, project coordination, and

writing/editing.

Experience

Lockheed martin october 2010 - present

Technical writer, lipa/pseg long island, july 2014 - present

Rewrite and correct outdated System Design Document for LIPA's new IT

infrastructure including facilities, networks, hardware and software

required to support the IT transition from National Grid and position the

enterprise to support the future electric business operations of PSEG Long

Island.

. Identify subject matter experts and gather relevant information

. Translate highly technical material into understandable language

for non-technical users, including creation and revision of

Microsoft Visio diagrams

. Create purchase requisition requests for finance/procurement

Senior Project Coordinator, con edison new york, September 2012 - june 2014

Develop and maintain excellent relationships with a large subcontractor

network in Manhattan, Westchester, and Staten Island, managing the project

lifecycle from eligibility to payment and attaining energy efficiency

savings goals and positive cash flow for Lockheed Martin.

. Identify and solve problems regarding project status and logistics,

discrepancies, measures, reports, system issues, and invoicing

. Create training materials for internal and external use; hold

telephone and in-person meetings regarding program processes and

logistics, project status, program updates/changes, and system use,

and provide training, ongoing support, and supervision for new

hires and interns

. Contribute to system and database development; participate in user

acceptance testing (UAT).

project Coordinator, energy trust of oregon, October 2010 - September 2012

Track and manage projects from start to close; Anticipate customer needs,

internally and externally; Process prescriptive/standard track and custom

incentives accurately and efficiently; Develop and maintain efficient

workflow for high work volume, including but not limited to

incoming/outgoing calls and incentive payment processing and mailing;

Facilitate brainstorming sessions; participate in proposal and document

review.

Conservation Services Group - portland, ore. November 2009 - April 2010

Program Specialist

Receive incoming calls and answer queries regarding current energy

efficiency rebates, how to qualify, and application and payment status;

Make outbound calls to contractors and customers to ensure that

applications are completed; Process for payment when complete; Schedule

Home Energy Reviews.

Standard Retirement Services, Inc. - portland, ore. June 2007 -

October 2009

Defined Contribution Analyst, June 2009 - october 2009

Work closely with designated Account Manager to ensure that assigned plans

were functioning within designated IRS and DOL regulations and internally-

defined goals; Prepare and send invoices for retirement plan clients and

follow up to track payment status and receipt.

participant Services representative, June 2007 - June 2009

Respond daily to up to 165 participant telephone inquiries and 70

participant e-mails; Ensure team statistics and responsibilities are met

and/or exceeded within department standards and accountabilities; Develop

training materials and train new team members and backup phone staff;

Create reports of team statistics and present to management; Assist with

research and data tracking for external auditors.

The Vanguard Group - malvern, pa september 2006 - june 2007

Client Relationship Associate

Educate and guide participants to make logical, informed investment

decisions and perform transactions upon their request.

Education

University of Connecticut - Bachelor of Science, Business Administration,

2006 - GPA: 3.717

Additional Information

Volunteer, PAWS NY, September 2013 - present; walking dogs for low income

elderly and/or disabled individuals.

Certificate of completion, Dale Carnegie Sales Training

References available upon request

Contact this candidate