Dorothea L. Cooper

*** ******* ***

Perkasie, PA 18944

215-***-****

Email: acfpr5@r.postjobfree.com

Objective

To secure a responsible position that utilizes the secretarial and

administrative abilities acquired through diverse experiences. To work

in a responsible and challenging environment trying all my abilities to

explore, learn and contribute to the growth of business.

Special Skills

* Comprehensive knowledge of Microsoft Excel, Word and Outlook.

* Able to communicate effectively with customers and strong

telephone etiquette.

* Ability to multitask.

* Exceptional organizational skills.

* Good focus on details and high quality.

Employment History

Receptionist, America's Best Contact & Eyeglasses

Abington, PA ~ 02/13 to Present

* Provides prompt, courteous service to customers.

* Ensures high quality customer service.

* Answers telephones in a professional manner.

* Responsible for scheduling, confirming appointments, follow-up

visits and classes.

* File all patient records on a daily basis.

* Pull patient files for the next day's appointments.

* Ensure smooth flow of customer needs throughout the store.

* Ensure all intra-web functions are done accurately on a daily

basis.

* Assist in dispensing eyeglasses and contact lenses to customers.

* Process and translate vision insurance plans.

* Ensure store cleanliness at all times.

* Open and close store when needed.

Part Time Merchandiser, American Greetings

Pottstown and East Greenville, PA ~ 10/12 to 03/13

* Straighten and kept department stocked with merchandise.

* Filed everyday orders.

* Responsible for set up of seasonal displays.

* Ordered and mandated inventory.

* Keep a neat and orderly department.

* Answered customer questions about products.

Administrative Assistant/Secretary/Receptionist, Factory Direct Cabinets

and Windows, LLC.

Broomall,

PA ~ 03/05 to 06/12

* Open and close office when owner on vacation and/or service calls.

* Greet and assisted customers in a pleasant and professional

manner.

* Keeping track records and delivery reports.

* Taking orders for prospective customers.

* Responsible for invoicing customers in Excel database.

* Ledger all accounts payables through use of PC applications.

* Run database and sales tax reports on monthly basis.

* Maintain banking records on all business deposits.

* Received cash, check and credit card payments.

* Answering incoming phone calls.

* Providing correct information about products to customers.

* Copy and file.

Homemaker, 06/92 to 03/05

Administrative Assistant, Investors Life Group

Philadelphia, PA ~ 04/88 to 06/92

* Provided administrative and secretarial support to management

team.

* Administered personnel procedures.

* Formatted data for Agencies with PC applications.

* Processed licensing and contracting for new business and

maintained for current business.

* Provided technical and marketing support and resolved problems for

agents.

* Conducted training on home office operations for agents.

Senior Compensation Specialist, Investors Life Group/CIGNA Corporation

Philadelphia, PA ~ 08/85 to 04/88

* Administered General Agent's compensation programs.

* Resolved commission problems.

* Trained others to administer commission programs.

* Performed audits.

Compensation Specialist, INA/CIGNA Corporation

Philadelphia, PA ~ 06/81 to 08/85

* Prepare payments to agents for three separate companies.

* Review monthly commission statements.

Education: Upper Darby High School, Upper Darby, Pennsylvania

Diploma, June 1981

Volunteer Experience:

* Treasurer, Residents Association of Somerset, Perkasie, PA ~

October 2008 to Present

* Adult Guild, Trinity Lutheran Church, Perkasie, PA ~ September,

2011 to October, 2013

* North Communication Network (Parents Group), Co-President,

Pennridge North Middle School, Perkasie, PA ~ September 2007 -

June, 2009

* PTA Vice President, Dr. Patricia A. Guth Elementary School,

Perkasie, PA ~ September 2002 to June 2007

* PTA Vice President, Phil-Mont Christian School, Philadelphia, PA ~

September 1999 to June 2001

* Sunday School Teacher, Trinity Lutheran Church, Perkasie, PA

* Vacation Bible School Assistant, Trinity Lutheran Church,

Perkasie, PA

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