DELBRA?CALTON

PO?BOX?**** ARLINGTON,?TEXAS?***** 817)?689?2571 acfppl@r.postjobfree.com

? SUMMARY?OF?QUALIFICATIONS

To?employ?my?knowledge?and?experience?with?the?intention?of?securing?a?professional?career?with?opportunity?for?

challenges?and?career?advancement,?while?gaining?knowledge?of?new?skills?and?expertise.

Skills Abilities

Communications Client?Services Interpersonal?Skills Call?Center?Experience Attention?to?Detail

Coordination,?Planning Schedule?Management Hard?Working Customer?Satisfaction?

Critical?Thinking Creative?Solutions Correspondence Presentation?Preparation Documentation

Cross?Functional?Collaboration Organization Priority?Setting Event?Planning?

PROFESSIONAL?EXPERIENCE

HILTON?GARDEN?INN,?Grapevine,?Texas 2012 2014

Front?Desk,?Night?Auditor?

Handle?guest?requests?like?checking?in?night?guests,?assisting?room?service?and?handling?checkouts.?Audit?and?

create?reports?at?night?as?part?of?the?hotel?management?procedures.?Ensure?all?guests?are?billed?correctly,?review?and?

manage?payment?of?room?taxes?and?charges.?Performs?accounting?at?the?end?of?the?hotel?s?business?day,?recording?

data?in?spreadsheets?and?filing?them?and?verifying?billing?transactions?to?close?the?business?day.

NEXION?TRAVEL,?Irving,?Texas 2012 Present

Travel?Consultant?

Provided?consultation?to?the?clients?with?respect?to?enquiries?on?travel?schedules,?packages?and?other?travel?related?

information.?Arranged?booking?of?travel?tickets?and?accommodations?for?clients.?Explore?new?travel?and?tour?places?

and?providing?information?on?the?same?to?the?clients.?Collect?travel?payments?and?handle?other?transactions?from?

clients.?Assist?with?getting?the?needed?travel?documents?for?the?travel?to?the?clients.?Administering?other?travel?agency?

employees?and?deploying?travel?guide?to?assist?the?clients.

ARLINGTON?INDEPENDENT?SCHOOL?DISTRICT,?Arlington,?Texas 2003 2013

Teaching?Assistant

Present?subject?matter?to?students?under?the?direction?and?guidance?of?teachers,?using?lectures,?discussions,?or?

supervised?role?playing?methods.?Tutor?and?assist?children?individually?or?in?small?groups?in?order?to?help?those?

master?assignments?and?to?reinforce?learning?concepts?presented?by?teachers.?Supervise?students?in?classrooms,?

halls,?cafeterias,?school?yards,?and?gymnasiums,?or?on?field?trips.?Enforce?administration?policies?and?rules?governing?

students.?Observe?students'?performance,?and?record?relevant?data?to?assess?progress.?Organize?and?supervise?

games?and?other?recreational?activities?to?promote?physical,?mental,?and?social?development.?Take?class?attendance,?

and?maintain?attendance?records.?Assist?in?bus?loading?and?unloading.?Attend?staff?meetings,?and?serve?on?

committees?as?required.?Provide?disabled?students?with?assistive?devices,?supportive?technology,?and?assistance?

accessing?facilities?such?as?restrooms.?Type,?file,?and?duplicate?materials.?

DELBRA?CALTON acfppl@r.postjobfree.com PAGE?TWO

HILTON,?Irving,?Texas 2007 2012

Front?Desk,?Night?Auditor?

Handle?guest?requests?like?checking?in?night?guests,?assisting?room?service?and?handling?checkouts.?Audit?and?

create?reports?at?night?as?part?of?the?hotel?management?procedures.?Ensure?all?guests?are?billed?correctly,?review?and?

manage?payment?of?room?taxes?and?charges.?Performs?accounting?at?the?end?of?the?hotel?s?business?day,?recording?

data?in?spreadsheets?and?filing?them?and?verifying?billing?transactions?to?close?the?business?day.

ROSENBLUTH?INTERNATIONAL?TRAVEL,?Irving,?Texas 1999 2002

Travel?Consultant?

Provided?consultation?to?the?clients?with?respect?to?enquiries?on?travel?schedules,?packages?and?other?travel?related?

information.?Arranged?booking?of?travel?tickets?and?accommodations?for?clients.?Explore?new?travel?and?tour?places?

and?providing?information?on?the?same?to?the?clients.?Collect?travel?payments?and?handle?other?transactions?from?

clients.?Assist?with?getting?the?needed?travel?documents?for?the?travel?to?the?clients.?Administering?other?travel?agency?

employees?and?deploying?travel?guide?to?assist?the?clients.

AMERICAN?EXPRESS?TRAVEL,?Irving,?Texas 1996 1999

Travel?Consultant

Provided?consultation?to?the?clients?with?respect?to?enquiries?on?travel?schedules,?packages?and?other?travel?related?

information.?Arranged?booking?of?travel?tickets?and?accommodations?for?clients.?Explore?new?travel?and?tour?places?

and?providing?information?on?the?same?to?the?clients.?Collect?travel?payments?and?handle?other?transactions?from?

clients.?Assist?with?getting?the?needed?travel?documents?for?the?travel?to?the?clients.?Administering?other?travel?agency?

employees?and?deploying?travel?guide?to?assist?the?clients.

AMERICAN?AIRLINES,?Fort?Worth,?Texas 1987 1996

Reservations,?Fly?Away?Vacations

Responsibilities?included?making?and?confirming?reservations?for?transportation?and?accommodations?using?

telephones,?faxes,?mail,?and?computers?in?an?inbound?call?center.?Answered?inquiries?regarding?promotions,?

schedules,?accommodations,?procedures,?and?policies.?Contacted?customers?or?travel?agents?to?advise?them?of?travel?

conveyance?changes?or?to?confirm?reservations.?Announced?arrival?and?departure?information,?using?public?address?

systems.?Checked?baggage?and?cargo,?and?directed?passengers?to?designated?locations?for?loading

EDUCATION

International?Aviation?and?Travel?Academy,?Fort?Worth,?Texas

Vision?International?University,?Dallas,?Texas

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