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Customer Service Manager

Location:
Muncie, IN
Posted:
September 01, 2014

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Resume:

MICHELE A. REED

**** ***** ******

Muncie Indiana 47303

859-***-****

acfpjn@r.postjobfree.com

PROFILE

. Progressive Manager in Tier One and Tier Two Automotive Supplier with

experience in Quality, Operations, Materials, Program Management,

Sales and Distribution.

. Fourteen years in Operational Management.

. Successfully managed daily tasks of 65 ~ 170 Team Members, inclusive

of Operations, Production Quality, Maintenance, Tooling, and

Materials.

. Successfully practiced TPS, SMED, Material Flow Analysis, Lean

Manufacturing, Kaizen, Kanban, TS19649/ISO and QS 9000, ISO 14000.

. Fully compliant with State Health, Safety and Environmental

requirements.

. Experienced in Heavy Stamping ranging from 1000 to 300 ton press

(Transfer and Progressive) Welding Spot, Resistance, MIG, Robotic,

Roll Forming, Injection Molding, and Assembly Line.

ACCOMPLISHMENTS

. Reduced Supplier QI 68% through QIP's QAV's.

. Eliminated Third Shift production equaling $250,000 cost savings of

direct and indirect labor by reduced change over time by 50%.

. Implemented employee training matrix by process, machine and die

changeovers.

. Implemented process improvements with a costs savings of over

$100,000.

. PPM decreased 1100 to 10 through Operator training and accountability

resulting in a $500,000 saving in COQ and Expedites.

. Customer Delivery went from 71 % to 98 %.

. Increased Plants Health and Safety Awareness through training

involvement which impacted a positive trend in all related categories.

. Instrumental in relocation and start up to a new 400K square foot

Facility.

. Successfully implemented a six week build out for Facility move.

. Successfully Resubmitted PPAP's for 194 stamping and assemblies in 60

days.

. Instrumental in start up of a new Distribution Center.

EMPLOYMENT EXPERIENCE

TS Tech Indiana Aug. 2011 to Present

Assistant Quality Manager

. Responsible to ensure all Quality Standards and Requirements

(Customer, Supplier and Internal are met and maintained on a daily

basis) in a JIT Seat Assembly and Weld environment.

. Manage daily control items align with the company's Business Plan and

key objectives / metrics.

. Responsible for creating three year Quality Control budget and

maintaining COQ.

. Responsible for daily/weekly/monthly reporting customer, internal,

supplier.

Toyota Boshoku America Nov. 2009 to July

2011

Assistant Manufacturing Manager

. Manage Shift Operations of Tier One Manufacturing Facility to TMMI

. Responsible for all aspects of OTD for Seats, Welding, IMM, Door

Lines

. Manage daily Manning and Training of all Team Members

. Responsible Plant Safety, Quality PPM's internally and external while

maintaining targeted efficiencies.

Lexington Metal Systems

Formally Metalforming Technologies Lexington, Kentucky Nov. 2006 to

Dec. 2008

Production Manager

. Managed all aspects of the Press Shop and Final Assembly including

Maintenance and Tooling areas with full responsibility meeting

customer quality, requirements and maintaining Plants goals.

. Managed training, attendance, payroll, and employee accountability.

. Met and exceeded all Plant goals.

Quality Manager Nov. 2003 to Nov. 2006

. Responsible for all Customer Quality Standards and maintaining Plant

Quality goals.

. Improved Supplier Quality through Vendor and Customer participation.

. Passed and maintained QS and TS TS19649 and Environmental.

. Implemented Process Audits and Quality Walls with Management and

employee commitment.

Quality Supervisor/Engineer Nov. 2002 to Oct.

2003

. Responsible for plant, internal, customer, supplier, quality issues.

. Championed training for all quality processes.

. Managed all data control and corrective action policies including

customer 8D'S.

. Implemented corrective teams for all processes.

Amazon.com

Area Supervisor Nov. 2000 to Nov 2002

. Responsible for Non-Con, Customer Orders, Customer Service and

Returns.

. Implemented Quality Systems.

. Managed training, attendance, payroll, and employee accountability

through efficiency targets.

Toyota Assembly Plant 1 & 2 Nov. 1997 to Nov.

2000

Sub Contractor Team Leader/ Group Leader

. Managed suppliers to ensure all Quality Specifications were met at

Toyota Motor Manufacturing Kentucky ranging from plastics to body

weld.

. Representative for supplier in QMR, QPR and QPI's

. Responsible for all on and off- line rework.

. Containment

. Packaging

. Document Control

. Certification

. Labeling

EDUCATION

Ball State University Muncie, Indiana

Yorktown High School Yorktown, Indiana

American Quality and Environmental Certified QS/ISO/TS

Auditor

References available on Request



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