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Customer Service Sales

Location:
Edison, NJ
Posted:
September 01, 2014

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Resume:

Luis J Franco

Permanent Address: **** Wallace Avenue . Bronx, New York 10462

347-***-**** . acfpjb@r.postjobfree.com

EDUCATION

Bachelor of Professional Studies in Management

Sports Management Specialization,

Minor in Business

Cazenovia College, Cazenovia, NY, May 2014

CERTIFICATIONS

Heart Saver AED, American Heart Association, May 2011

Management & Supervision, Cazenovia College, May 2014

SUMMARY OF SKILLS

Languages: Fluent in English and Spanish

Technical: Proficient in PowerPoint, Microsoft Word, Access, Excel, PC and

MacOS

Professional: Strong leadership, management, analytical, critical thinking

and problem-solving skills

WORK EXPERIENCE

Spanish Tutor

Cazenovia College Learning Center Cazenovia, NY, August 2013 - May 2014

. Tutored students with their Spanish pronunciation, spelling grammar, and

homework assignments

. Worked with students on a one to one and small group basis

. Provided activities for students to improve their Spanish reading and

writing skills

Independent Business Owner (IBO)

Amway, New York, NY, May 2012 - Present

. Advertise and market products, help other companies promote their

products

. Build long-term customer service, register consumers to become

independent business owners

Fitness Trainer Intern

Cazenovia College Fitness Center, Cazenovia, NY, January 2013 - May 2013

. Developed fitness programs for Cazenovia College students, completed

Health & Fitness projects assigned by supervisor

. Maintained an organize fitness facility, physically trained students

on a one-on-one basis

. Marketed fitness classes to the Cazenovia community through various

social and in-person medias

Marketing Intern

Independent Placements, New York, NY, January 2013 - May 2013

. Developed initiatives to further promote the firm's events, services, and

mission

. Assisted with event planning and execution by contributing innovative

ideas to strengthen events

. Researched and contributed relevant content to monthly newsletter

. Conducted research to help inform marketing initiatives and product

development

. Attended weekly staff meetings to discuss on-going projects and

deliverables.

Sales Associate

Joe Fresh, New York, NY, May 2012 - August 2012

. Greeted customers and informed them about current sale promotions

. Assisted customers in the fitting room, folded and kept merchandise

presentable

. Communicated consistently with managers, sell merchandise and promote

products to drive daily sales

Seasonal-Sales Associate

Fossil, New York, NY, May 2012 - December 2012

. Assisted customers with their purchases and repaired customers' watches

. Maintained store organized and up to company standards, achieved daily

revenue goals

. Helped managers with monthly inventory

Baseball Operations Intern

Cooperstown Dreams Park, Milford, NY, May 2011 - July 2011

. Responsible for the daily and weekly tournament operations which

included: Game play, scheduling, game statistics and highlights, baseball

information services

. Provided players and coaches with baseball equipment

. Assured that games started on time and that parents were transported to

baseball fields

Librarian Assistant

Cazenovia College Library, Cazenovia, NY, September 2010 - September 2012

. Assisted students and librarian in conducting research through school

databases and search engines

. Registered book transactions and student records during check-in and

check-out process

. Answered phone calls, pick up library mail and maintained an organize

work environment

Stock Associate

Club Monaco, New York, NY, August 2010 - August 2011

. Restocked products on the sales floor to maintain customer satisfaction

and increase flow of revenue

. Received shipments, process products and replenish merchandise

. Organized the stock room to maintain a safe and cohesive work environment

Sales Associate

Tommy Hilfiger/Hilfiger Denim, New York, NY, June 2009 - May 2010

. Provided excellent customer service in all areas of the store,

demonstrated up-selling and add on sales, aware of in-store promotions

and communicated them to customers

. Completed assigned duties in a timely manner with attention to details

. Maintained a positive, upbeat and energetic demeanor to increase revenue

and customers shopping experience

Sales Associate

Champs Sports, New York, NY, June 2008 - April 2009

. Assisted customers with purchases

. Competed with employers for best daily sales goals

. Helped managers maintain the store organized and met daily revenue goals

LEADERSHIP INVOLVEMENT

President & Founder

Cazenovia College Latin Club, Cazenovia, NY, September 2012 - May 2014

Basketball Player

Intramural Sports, Cazenovia, NY, September 2010 - May 2014

Shooting Guard

Cazenovia Varsity Basketball Team, Cazenovia, NY, September 2011 - May 2012

Fundraiser

Up 'Til Dawn Fundraiser for St. Jude's Children's Hospital, Cazenovia, NY,

and December 2011-May 2011

SPECIALITIES & INTEREST

Business Management, Sports Management, Entrepreneurship, Marketing,

Communication & Customer Service



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