Marzena Szumilo

**** ********* **. ********, ** *0025 •773-***-**** • acfpin@r.postjobfree.com

EXPERIENCE

Customer Service Manager 2007-2014

Prinz Ltd. Northbrook, IL

• Processed over 2,200 sales orders monthly in an efficient manner utilizing CRM

software and web portals to expedite order process; order capacity increased twofold

• Implemented new department procedures and programs targeting in-house process

bottlenecks to increase customer service staff productivity and organization by 17%

• Generated and analyzed company sales data using Microsoft Excel which

ultimately facilitated sales growth by over $500,000 over the past year

• Coordinated work flow between accounting, product development, and warehouse

departments; recommended new implementations to boost customer service quality

• Acted as primary contact for all key accounts which entailed implementing

routing guides, servicing custom pricing and instructions, processing invoices

• Managed three to four customer service team members; administered

corresponding tasks such as hiring, training, terminating, and performing annual

reviews

• Planned company events for over 50 employees; performed ad hoc requests

regularly

Department Manager 2004-2007

Von Maur Glenview, IL

• Created monthly performance and sales goals for entire Junior’s Department;

actual sales outperformed goals by 12%-18% during 28 of 33 months employed

• Merchandised floor space to promote attractive appearance and drive sales which

launched department into the top four performing departments in store

• Trained, motivated and led sales associates to provide exemplary customer service

HR and Customer Service Administrator 1997-2004

Accu-Cut Norridge, IL

• Administered health, disability, workers’ comp. and 401-K plans for over 35

employees; created employee handbook to increase plan comprehension for staff

• Utilized bilingual fluency in English and Polish to service customer orders and

facilitate communication between departments through stages of production

• Processed in excess of 90 orders daily including generating invoices and creating

shipping documents such as the packing slip, BOL and commercial invoice

SKILLS

• Word, Excel, Outlook, EDI, Brandwise, Goldmine, Sage Pro, UPS/FedEx Online

• Fluent in Polish

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