Zuleyha Matur

** **** ****** ( Toronto, Ontario M6E 3Z2 416-***-**** (

acfpig@r.postjobfree.com

Career Objective

To secure an Teller and Customer Service Representative within the

financial industry and continue to build the name and brand reputation of

the company within my community

Profile

. Over ten years of experience provided supervision, direction,

outstanding customer service

. Completed Canadian Securities Course in 2011

. Excellent team and work ethics

. Strong organizational, communication and interpersonal skills

. Committed to maintaining an excellent standard of customer

satisfaction

. Able to meet specific sales objectives set through strategic sales

policy

. Work well in fast paced work environment

. Technology skills of Microsoft Word, Excel, Access, and PowerPoint,

proposals, budgets, financial analyses and projections, as well as

presentations.

. Fluent in Turkish

Work History

OYAK BANK, Corum, Turkey

Teller/Personal Banking- Customer Service Representative, 1997 - 2007

. Provide exceptional customer service while processing transactions in

an

efficient, accurate and friendly manner

. Recognize and respond to the customer's basic needs, identify

opportunities

To promote and provide advice on the bank's products and services

. Assist in the sales referral process

. Understand and apply branch operating policies and procedures while

complying

with bank and industry codes of conduct as well as security laws and

regulations

. Responsible for the training of new employees

. Worked as a collaborative and contributing team member in order to

accomplish daily goals.

. Developed and maintained strong professional relationships with

clients

Volunteer Experience

The Salvation Army Toronto, ON

2007 - 2009

Toronto District School Board Toronto, ON

2008 - 2010

Education

Diploma in Bus. Admin. - Financial Management

2011-

2013

George Brown College, Toronto, ON

Canadian Securities Course (CSC)

2011

Canadian Securities Industry (CSI)

Intensive English Program,

2009 - 2010

George Brown College, Toronto, ON

Bachelor of Commerce,

2002

Anadolu University, Corum, TURKEY

REFRENCES AVAILABLE UPON REQUEST

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