TIMOTHY CAMPBELL

***** ****** *** ******

San Diego, CA 92126

858-***-****

acfpi8@r.postjobfree.com

career profile

Experienced IT Support Analyst with a proven track record in fostering business

growth through customer service and technology initiatives. Ability to solve

complex problems while effectively leading cross-functional teams has led to my

ongoing career progression. Keen ability to build and maintain business

relationships, while troubleshooting and implementing feasible solutions for

mobile devices. Seeking to utilize experience and skills to take next career

step with a respected organization that rewards hard work and proven track

record of success.

areas of strength and expertise

Technology Development Active Secret Clearance Asset Management

Team Development Strategic Planning & Analysis Project Management

Troubleshooting Customer Service Relationship Building

Network Administration Installation & Configuration Telecommunications

Professional Experience

D3 Technologies Inc. 2001-2013

Help Desk Lead

Technical Support Lead for design, stress and manufacturing engineers over

20+ sites across US and abroad. Supported 26 engineers, earning Secret

Clearance with increasing responsibilities.

Oversaw customer services for mobile users and laptops, including

BlackBerry, Android and IPhone. Acted as Microsoft SCCM system operator,

imaging new computer systems and re-imaging as needed, utilizing CAD and

Stress applications, as well as CAtia V5 and V4, Solid Works, AutoCAD,

Cadam, NX, Patran, Nastran, Femap, Nasgrow and Afgrow to troubleshoot for

multiple technologies across sites.

Key Accomplishments:

. Chosen to act as system administrator with Kantech secure door badge,

adding and removing users, creating schedules and monitoring 18 sites

to ensure workers could safely enter and exit.

. Performed troubleshooting for VPN issues on laptops, using RSA token

or Phone Factor to connect; in addition, problem solved issues on cell

phones, including BlackBerries, Androids, IPhones, adding users to Bes

and Good servers, respectively.

. Set-up accounts and reset passwords in Active Directory and UNIX,

creating email accounts on exchange servers. Developed projects

folders, working directory and groups, assigning permissions per

program manager permission matrix.

. Ordered and configured replacement parts for lost and broken cell

phones.

. Pushed out software packages and updates, ensuring business flow was

efficient and uninterrupted, solving issues for PC, Software Office

2007/2010, OS XP 32 and 64 bit, Windows 7 64 bit and Windows 8.

Oversaw hardware problems with RAM, hard drives, video, network cards,

CPU and mother boards.

. Oversaw data transfer to and from customers, using SFTP protocol with

data encryption to deliver projects and manage seamless transition

between configuring systems.

. Monitored, organized and managed help desk ticket software work

tickets, creating and closing tickets as needed through Aldon and Perl

Desk. Followed up with users to ensure work was completed and clients

were satisfied with resolutions.

Microsoft Corporation 2000-2001

Consultant-via Volt

Provided support and troubleshot problems for associates and customers,

offering excellent customer service and collegiality.

Key Accomplishments:

. Successfully maintained Windows NT 4.0 Network.

. Configured network, adding users, assigning rights and permissions and

troubleshooting to solve problems.

TIMOTHY CAMBELL, Page 2

San Diego City Schools 1999

Network Technician & Year 2000 Consultant

Administered Year 2000 upgrades for 6,500 San Diego City School

administrative personal and laptop computers.

Key Accomplishments:

. Performed upgrades to all network hardware components.

. Installed software and service pack upgrades, including updated Client

Service software for Novell.

. Oversaw Year 2000 program technical troubleshooting, successfully

identifying and resolving issues.

Graphic Converting, Inc. (via Information Technology Group) 1998-1999

Network Administrator

Administered corporate email system and maintained, administered and

supported Windows NT 4.0 Network, overseeing all troubleshooting and

implementing viable solutions to fix problems efficiently and within

budget.

Key Accomplishments:

. Installation of new ERP system, overseeing all data conversion, user

training and project management.

. Coordinated purchase, installation and licensing of all software.

. Performed Year 2000 inventory assessment, identifying system

compliance and developing and managing necessary redemptions.

. Developed asset management processes to control information technology

and telecommunications equipment.

. Provided telecommunications support, including phone line maintenance,

voice mail box initialization and new line orders. Forged strong

relationships with colleagues because of open, helpful approach to

problems.

Previous positions include Hardware Integrator for Doctor Design

Consultants, Technical Support Specialist for National Customer Engineering

Contract and First Class Petty Officer in United States Navy.

Education and Training

Associates Degree, Computer Applications & Networks, Coleman College, San

Diego, CA

Microsoft Certified Professional, MicroSkills Computer Learning Center, San

Diego, CA

Networking Technologies Certification, United Education Institute, CA

Certified AS/400 and Control Kantech System Administrator

Instructor Training School, United States Navy Schools, San Diego, CA

Total Quality Leadership, United States Navy Schools, San Diego, CA

3M School, United States Navy Schools, San Diego, CA

Electricity, Electronics and Hydraulics, United States Navy Schools, San

Diego, CA

Base Electricity and Electronics, United States Navy Schools, San Diego, CA

Additionally certified in Windows NT 4.0, NT Workstation, Enterprise,

TCP/IP, Exchange, Networking Essentials and currently pursuing CCNA

Naval Awards and Commendations

Master Training Specialist

Letter of Commendation, USS Sterett

Two Navy Good Conduct Medals, USS Cook

Two Letters of Appreciation, USS Cook

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