M ichelina Ilardo

Email: acfpg3@r.postjobfree.com Cell: 347-***-****

A team player also works great individually. Develop plan, conducted audits and variance

Profile analyses, process payroll and payroll tax reports filing and maintaining accounts.

More than 7 years’ successful experience in Administrative Assistant and customer service

support with recognized strengths in account maintenance, problem -solving and trouble-

shooting, sales staff support, and planning/implementing proactive procedures and systems to

avoid problems.

Possess solid computer skills. Systems used: SB Client, Great plains, and Quick books

Working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, and Lotus Notes.

Ability to train, motivates, and supervises customer service employees.

Fluent in Italian both written and oral.

Employment

Air France Airlines/ Delta Airlines, JFK Int’l Airport 2010-Present

Baggage office Administrative Assistant/Lead Customer Service Representative

Provided exceptional customer service to clients, reliable and conscientious to promote and

build strategic/ client relationship, while interfacing positively with people of diverse

background

Provided support in the customer service/baggage depar tment with daily administrative

functions. Responsible for updating and maintain customer files, organized files and

delivery invoice backlog to current status. Arrange freight for shipment via Fed-ex or local

Carrier Company. Dealt with high volume of incoming emails and phone calls.

Ordered and monitored adequate office supplies and equipment

Liaison between passenger and U.S Customs, arrange for valuable merchandise to be

imported or export via airline carrier

Verifying Passport, Visa requirements, and updating loyalty programs in the system.

Quickly and effectively solve customer challenges. Maintain Friendly atmosphere.

Dr. Clifford Saper, Brooklyn, NY 2011 - 2012

Orthodontist Assistant/Office Assistant( temp position)

Registered incoming patients. Demonstrated ability to maintain composure and work

efficiently in a fast paced environment while preserving strict confidentiality.

Assist with general accounting functions; maintained journals and handled A/P and A/R.

provided telephone support; investigated and resolved billing problems. Managed to

compute insurance claims to all third party payers.

Prepares treatment stations for patient by following prescribed procedures and protocols.

Document Orthodontic care services by charting in patient records.

Answers and screens phone calls, coordinates daily messages

Maintains safe and clean working environment by complying with procedures &

regulations.

Forbes Media LLC, New York, NY 2008 - 2010

Billing and Accounts Payable Coordinator

Prepare meetings with members of workforce and prepare business goals and client’s history.

Prepare billing invoices. Prepare detailed discrepancy reports for customers. Worked closely

with customers to resolve all account discrepancies and open balances.

Maintain in-office calendar and training calendar, keeping track of schedules and appointments.

Conduct regular compliance audits around rates, markups, billing set -up and account specifics.

Communicate corrections to appropriate contacts.

Assist in end of month closing, including recognizing revenue and adjust accounts as need.

Cutting checks; Batch and coding of invoices and following up all required actions as per

invoice.

Katherine Gibbs 04/2006-08/2009

Education

Major: Business Management

References/Background Check Happily Furnished Upon Request

Contact this candidate