Deidre Hardin

**** ***** ****

Ooltewah, TN ***63

423-***-****

423-***-****

acfpf8@r.postjobfree.com

OBJECTIVE: To obtain a rewarding and challenging position, that will

enable me to utilize all my skills and help me grow

professionally within the company.

EDUCATION: 2009-Completed Clinical Medical Assistant program at Academy

of Allied Health Careers; Certified Clinical Medical

Assistant.

2003-Present Courses at Chattanooga State and Cleveland

State with an anticipated major in management. Courses

include, but not limited to, Business Math, Records

Management with Calculators, Professional Ethics in the

Workplace, Word Processing, Medical Terminology, Human

Resource Management, Concepts of Management, Supervisory

Management, General Psychology, Computer Application

Management, Intro to Health Professions, Human Growth and

Development, and Principles of Management. Completed

continuing education certificates for Office Administration

and Medical Coding and Reimbursement I. Also used PCDI's

mail order course for Medical/Dental Assistant.

1991 Graduated with honors from Colonial High School in

Orlando, Florida.

EXPERIENCE: 2002-Present Employed by Beacon Health Alliance-Internal

Medicine East as a Certified Medical Assistant.

Responsibilities include triaging patient phone calls,

rooming patients, patient care, taking vital signs such as

blood pressure, height, weight, temperature, and

respirations; drawing blood as needed, giving injections

such as B-12, Depo-Medrol, Rocephin, etc., testing such as

prothrombin time, glucose, pregnancy, flu, strep, EKG's,

stocking patient rooms, coordinating the on-going patient

flow through the clinic process ensuring efficient and

effective continuity, accurate completion of all required

forms, greeting patients; clerical duties have included

verifying demographics and insurance information, and

coordinating physician releases. Other responsibilities

include collecting co-payments and or outstanding balances,

and informing patients of financial assistance

opportunities; following clinic procedure/protocol for the

organization and maintenance of the patients demographics

in the computer and maintaining the order of all medical

records. Responsible for the development, initiation,

tracking, and completion of a charge ticket by collecting

and recording pertinent and accurate demographic

information, and coordinating patient and non patient

inquiries and requests. Working collaboratively as a team

and supporting efforts of team members, demonstrates

exceptional customer service and interacts effectively with

physicians, patients, residents, visitors, and staff.

Preparing daily bank deposit and reconciliation, printing

dictation, greeting patients with a smile, and assisting

the practice manager whenever needed.

2000-2001 Employed by Cigna as a benefits analyst. Duties included

data entry, researching insurance claim discrepancies and

making recommendations for resolutions, drafting

correspondence to employees, retirees, providers, and

carriers for the claims process, and claims processing.

1999-2000 Employed by Omni Eye Services as a receptionist.

Duties included answering phones, filing, faxing, copying,

data entry, checking patients in/out, greeting patients,

obtaining necessary referrals for visits, verifying

insurance and or authorization for emergency treatment,

scheduling/verifying/cancelling appointments.

QUALIFICATIONS: Current CCMA certification. Current BLS certification

September 2010. Typing speed of 45-55 words per minute,

ten key by touch, Microsoft XP, Microsoft Word, some Excel,

IDX, phone etiquette, time management skills,

prioritization skills, can operate various office equipment

such as copier, fax, and telephone, am reliable and

dependable, willing to learn and ability to learn quickly,

friendly. If given the chance, I feel I can excel and do

the job to your satisfaction. I feel my experience will

complement your needs.

REFERENCES: Available upon request.

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