Desyra D. Watson

****-* ****** ****, *** #***

Valdosta, GA 31602

818-***-****

acfpdp@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Barnes Healthcare Services

(Employed July 6, 2012 to Present)

EXECUTIVE ADMINISTRATIVE ASSISTANT

• Assist the President, Chief Strategy Officer, Chief Administrative Officer and Chief Executive Officer in coordinating and conducting daily activities and operations, such as, financial reconciliation paperwork, and generating reports.

• Arrange and plan Travel, Meetings/Managing Calendars/Coordinating Schedules.

• Process daily, monthly and quarterly reports from the financial and medical database/systems.

• Coordinate the ordering of corporate business cards for all company employees.

• Coordinate and manage special events for the company.

dineEquity (via Adecco TEMP)

(Employed January 12, 2012 to May 3, 2012)

RECEPTIONIST/ADMINISTRATIVE CLERK

• Served as the primary backup Receptionist for the corporate office for dineEquity (IHOP and Applebees) by answering the switchboard, greeting visitors, etc.

• Implemented and oversaw new visitor security policy.

• Maintained lists of corporate employees birthdays and franchisee birthdays.

• Provided assistance in the oversight and management of the mail room.

• Organized Administrative Offices files and processed old files to storage.

OneWest Bank (via Ajilon TEMP)

(Employed June, 2011 to August, 2011)

SR. ADMINISTRATIVE ASSISTANT

• Assist the Senior Vice President of the Banking Group in coordinating and conducting daily activities and operations of the Banking Group, such as, financial reconciliation paperwork, reporting, and inventory management.

• Arrange and plan Travel, Meetings/Managing Calendars/Coordinating Schedules.

• Process daily and monthly reports from the financial database/system.

• Work with IT on the maintenance of systems and processes to ensure it meets the needs for the Banking Group.

Premiere Radio Networks

(Employed June 9, 2008 to March 5, 2010)

EXECUTIVE ASSISTANT (C-Level)

• Assist the Executive Vice President of Sales in coordinating and conducting daily activities and operations of the Sales Department, such as, financial reconciliation paperwork, sales reporting, inventory management, and select marketing tasks.

• Arrange and plan Travel, Meetings/Managing Calendars/Coordinating Schedules.

• Manage and update Miller Kaplan X-Ray database of Advertisers and Agencies File/Organize Sales Documents/Materials.

• Oversee Special Office Projects, as needed.

• Process Client Merchandising Requests and generate reports from the X-Ray database, Sales CRM System (SalesLogix) and the Business Plan.

• Work with IT on the Sales CRM System (SalesLogix) to ensure it meets the needs for the Sales Department by testing new designs, interface /reports and make recommendations on changes to design for better functionality and ease of use.

Allergan Medical

(Employed August 1, 2007 to June 6, 2008)

SR. DEPARTMENT COORDINATOR

• Generate Clinical Study Payment Incentives and disbursements using the Filemaker Pro site and patient databases.

• Monitor and generate reports for the three clinical studies budget and expenses.

• Process and disseminate the monthly site compliance letters for all Research Associates.

• Provide administrative assistance to all Research Associates and Clinical Research Associates.

• Coordinate the workflow of the three clinical studies.

• Serve as Mailing Coordinator, Non-Practicing Investigator Study Records Coordinator, and Product Catalog Coordinator.

• Serve as administrative assistant to the Clinical Research Senior Project Manager.

Dow AgroSciences (via Kelly Services TEMP)

(Employed February 26, 2007 to May 25, 2007)

CONTRACTOR

• Provide analysis and input of technical and analytical reports into the DERBI tracking system.

• Prep and prepare documents/reports for entry into the Oracle database.

• Enter other critical documents/reports into the Oracle database for indexing and further scanning processing.

• Handle special projects as assigned by management.

Corridor Consulting, Inc.

(Employed October 2006 to November 2006)

SENIOR CONSULTANT

• Provide technical analysis and recommendations for document management systems, etc.

• Evaluate existing systems in use by clients and provide recommendations for improvements, enhancement or upgrades.

• Provide training on document management system, where needed.

• Perform system upgrades (i.e., Hummingbird DM, Kofax, etc.).

• Research new technologies.

Indiana University (IUPUI)

(Employed July 2006 to October 2006)

AWARDS ASSISTANT

• Serve as a liaison to university staff and sponsors.

• Responsible for tracking and maintaining incoming mail and awards/proposals, which include Confidentiality Agreements, Material Transfer Agreement, Clinical Trials, etc.

• Assign contracts for review to the Contract Administrators.

• Respond to staff and sponsor inquires via phone or e-mail.

• Generate reports from the Contracts database on statistics and workflow process.

• Prepare contracts for finalization and filing, which includes scanning contracts and agreements.

• Research new and pending files.

Hummingbird, Inc. (formerly PC DOCS, Inc.)

TECHNICAL ACCOUNT MANAGER (November 2003 to March 2006)

• Serve as a liaison between the client, technical support department, and company.

• Responsible for communicating all client requests and needs to other departments within the company, such as Development, Product Management, Quality Assurance, etc., and monitor daily support activity for 15-18 clients.

• Communicate daily with clients to discuss their support needs and expectations.

• Prepare executive overview reports for each client outlining their support activity for the present reporting period; reports are done either biweekly or monthly, depending on the client contract type.

• Meet with development and product management staff as necessary to escalate development/product enhancement needs for the client.

• QA/test all service patches to be issued to my specific clients to ensure their issues are resolved completely.

• Serve as the Hummingbird Collaboration Administrator for the Technical Account Management Services website.

TECHNICAL WRITER (March 2000 to November 2003)

• Research, test, and write knowledge base solutions and technical bulletins for Hummingbird Technical Support technicians and for inclusion in the Technical Support Knowledge Base.

• Conduct weekly meetings with all Support staff to review solutions and new technical bulletin material.

• Coordinate with the Documentation team on the review and inclusion of technical bulletin material in the product documentation.

SUPPORT TECHNICIAN (January 1998 - March 2000)

Technician III (January 2000 - March 2000), Technician II (September 1998 - January 2000), Technician I (January 1998 - September 1998):

• Provide daily technical support in the administration of Hummingbird DM, DOCS Open, Novell NetWare 3.12 and 4.x, Microsoft NT 3.5.1 and 4.0, Microsoft SQL Server 6.0 and 7.0, Microsoft Office Suite, and Corel Suite.

• Research and test customer problems and provide solutions via phone and/or e-mail.

• Assist other technicians in the testing, debugging, and the closing of problematic issues.

• Technician III - Assist with the training and mentoring of Technician I and II team members and handle escalated cases for the team.

• Served as the Support point of contact for the beta release and development of the Records Management module.

• QA/tested code as modifications were made and provide analytical feedback on improvements for interface and functionality in code development.

Nabors, Giblin & Nickerson, P.A.

(Employed June 1995 - January 1998)

EXECUTIVE ASSISTANT / CONFERENCE MANAGER / NETWORK ADMINISTRATOR

• Serve as an Executive Assistant (C-Level) to the firm President and various partners.

• Coordinate travel arrangements and meetings. Transcribe dictation of correspondence and notes.

• As the Conference Planner/Manager for the Florida Local Government Finance and Tax seminars the responsibilities include generating and mailing invitations, securing conference facilities and equipment, printing course and reference materials, processing registration requests, preparing PowerPoint slide presentations for attorneys, coordinating the firm's staff hotel and travel accommodations, managing the registration desk at the seminar and coordinating with facility staff any changes necessary while onsite during the seminar.

• Maintain the firm's Active Matters List and Phone Billing List and generate initial bill (Work in Process Report) in Juris for clients on the Active Matters List. Assign new client/matter number for new files as needed.

• Coordinate the supply inventory, maintenance of office equipment, and vendor purchases. Other projects as assigned by firm management.

• Manage and administer a Windows NT server that supports 35 network users in the Tallahassee office and remote staff in the Orlando and Tampa offices. Provide both hardware and software support for users. Maintain and update the Premise CD-ROM Research Library System.

• Research and prepare recommendations for computer processing systems and software needs and implement final decisions. Install and upgrade hardware and software for individual users and the Windows NT server. Provide ongoing identification of issues and recommended resolutions concerning the network communications.

Florida Department of Financial Services (formerly Florida Department of Insurance)

(Employed June 1985 - June 1995)

OFFICE AUTOMATION SPECIALIST I (September 1991 - June 1995)

• Perform administrative duties on three of 27 servers connected by a Banyan Wide Area Network. Provide both hardware and software support for 300 network users.

• Design and conduct training classes for the various automated systems and network communications. Prepare and present training manuals for a variety of applications.

• Prepare budget recommendations/requests of the distributed computer processing systems needs.

• Serve as a liaison with division staff and program developers with the development and implementation of the ORACLE Automated Company and Rate Tracking System. QA/tested code as modifications were made. Provide analytical feedback on improvements for interface and functionality in code development. Provide ongoing identification of computer needs and recommend resolutions. Maintain the division inventory of all hardware and software.

• Other projects as assigned by division management and agency manager.

STAFF ASSISTANT (June 1991 – September 1991)

• Assist the Bureau Chief of Personnel Management in coordinating and conducting daily administrative activities and operations. Serve as the Office Manager and supervise the OPS Receptionist.

• Perform special projects concerning all functional areas of the Department’s personnel program.

• Research and coordinate information collection of data to be utilized in various personnel projects.

• Review, analyze, and prepare correspondence for the Bureau Chief and other staff members. Interpret and explain established administrative policies and procedures to the employees of the Department.

• Perform other projects as assigned by bureau and division management and agency manager.

ADMINISTRATIVE SECRETARY (June 1989 - June 1991)

• Assist the Deputy Director of Property and Casualty Insurer Services in coordinating and conducting daily activities and operations of the subdivision which consists of three bureaus.

• Compose and prepare correspondence. Provide automated database support of the subdivision's personnel files for employee performance appraisals, appointment requests, and vacancy advertisements.

• Assist in the research, preparation, and submission of budget requests and needs.

• Receive, log, and monitor all pertinent legislation. Assist staff members in the composition and submission of fiscal impacts and completion of analysis sheets.

• Coordinate calendar of meetings hearings, travel arrangements, and other engagements.

• Other projects as assigned by division management and agency manager.

SECRETARY SPECIALIST (June 1985 - June 1989)

• Assistant to the Assistant Chief of the Bureau of Policy and Contract Review.

• Coordinate and schedule appointments, meetings and travel arrangement.

• Compose correspondence and reports from dictation or draft.

• Receive, log, and track incoming insurance industry form/contract filings into the database. Prepare monthly and quarterly reports on analysts' productivity based on data in the database.

• Receive, log, and monitor all pertinent legislation.

B. Benson Earle, Jr. and Berry Earle, III, Attorneys at Law

(Employed November 1984 - May 1985)

OFFICE MANAGER/EXECUTIVE ASSISTANT

• Manage the daily office operations and activities.

• Coordinate travel arrangements as needed for the firm partners.

• Serve as primary telephone contact with various city/county government agencies and private industry.

• Compile data for reference in criminal and civil cases. Research and draft responses to correspondence.

• Develop closing procedures for the coordination of the Thomasville Payroll Development Authority.

• Responsible for all accounts payable and accounts receivable.

SOFTWARE SKILLS

Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)

Corel WordPerfect

Filmaker Pro

SalesLogix (Sales CRM)

Clarify (CRM)

Dbase III

Enterprise Content Management (Hummingbird DM, Workflow, Imaging and Collaboration)

Miller Kaplan X-Ray

Lotus Notes

MSSQL

Jasc Paint Shop Pro

SPECIAL PROJECTS

Tom Gallagher for Governor

Special Projects and Volunteers Coordinator

(June - September 1994)

• Serve as Volunteers Coordinator responsible for recruiting and managing volunteers for all projects, managing daily services, and coordinating schedules for all campaign volunteers.

• Supervise all projects utilizing all available resources to ensure their timely completion.

• Coordinate and assimilate all materials needed for projects, special events, etc. for campaign staff.

• Coordinate and facilitate all mass market mailings for the campaign.

• Conduct telephone campaign solicitations.

Member of Toastmasters International

Department of Insurance Club

EDUCATIONAL BACKGROUND

Thomas Area Technical School

Thomasville, Georgia

(Graduate of Secretarial Science)

Central High School

Thomasville, Georgia

(Honors Graduate)

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