Kelsey Sciandra

**** ***** ****** *********, *** 6

Grand Island, NY 14072

716-***-****

acfpcv@r.postjobfree.com

Objective:

Seeking full time position

Education:

Grand Island Senior High School

2004-2008

Work Experience:

GEICO

Getzville, NY

Customer Service Representative

Dec. 2012-Present

•Take care of customers complaints, questions, and inquiries

•Provide insurance quotes and execute policy changes

•Locate resources for problem resolution and design best-option solutions

•Adhering to all rules and regulations of the insurance industry, as well as maintaining and exceeding required goals including, quality of knowledge, sales referrals, and efficiency in all metrics

Empire Marketing Executives

Williamsville, NY

Account Executive

Sept. 2011-Dec. 2012

•Direct sales and marketing door to door

•Specialize in target marketing, sales management and campaign support throughout WNY

•Face to face customer service and sales

•Responsible for managing a small team, as well as training them in team building, sales, and interviewing

Buffalo Niagara Marriott

Amherst, NY

Concierge

Oct. 2010-Sept. 2011

•Responsible for running concierge lounge, customer service based

•Duties included serving food/drinks, cleaning and organizing, and catering to needs of guests

Rite Aid Pharmacy

Grand Island, NY

Pharmacy Technician

May 2010-Oct.2010

•Filed scripts

•Consulted with patients about medications

•Customer Service

•Managed incoming and outgoing calls for pharmacy

•Assisted in all areas of administrative work, including data entry, receptionist duties, and file organization

Skills:

•NexGen medical billing software

•Microsoft word, Microsoft PowerPoint

•Data entry

References:

Frank Moran

Geico Supervisor

978-***-****

Elizabeth Wienke

Sleep Technician

716-***-****

Yailin Vega-Molina

Sales Coordinator at Borderfree E Commerce Company

516-***-****

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