GERTRUDE MERCADO

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**-** ** ******, *** * ■ Astoria, NY 11102 ■ 917-***-**** ■ acfpc0@r.postjobfree.com

PROFESSIONAL PROFILE

Results oriented and highly organized with a diverse experience in office management and administrative

support and a strong ability to multi-task and meet deadlines under pressure.

PROFESSIONAL EXPERIENCE

LaGuardia Community College, Long Island City, NY September 2012-

July 2014

Division of Adult and Continuing Education

Procurement Technical Assistance Center

Procurement Specialist

Assist the Director and counseling staff with the daily operations of the program.

Interact with Director of Business Development to align PTAC services with clients and facilitate

marketing of PTAC program.

Conduct monthly client orientations.

Organize events such as seminars, workshops, expos and industry match-makers.

Conduct outreach/information sessions locally, statewide and nationally as required.

Maintain accuracy of Resource Library.

Maintain and update the LaGuardia Community College PTAC website.

Coordinate PTAC office operations: reception; answering phone; securing equipment service;

ordering supplies; updating standard operations procedure manual.

Present at various workshops.

Participate in special projects as required.

LaGuardia Community College, Long Island City, NY August 2010-Sept.

2012

Division of Adult Continuing Education

Center for Corporate Education

Administrative Assistant

Serve as personal assistant to the Center’s Director.

Facilitate operations of major educational programs for corporate clients including NYC government

agencies, and the US Department of Homeland Security.

Liaison with other College departments and serve in place of the Director when appropriate.

Plan and organize internal and external events including coordination of facilities, catering, and

security.

Schedule contract training classes, secure rooms, and prepare course materials.

Process client invoices for payment.

Process employee hiring documentation and timesheets.

Monitor revenue and expenses.

Coordinate general office administrative tasks.

Mercado – Page 2

LaGuardia Community College, Long Island City, NY January 2008-

August 2010

Division of Adult and Continuing Education

Enrollment Management

Administrative Assistant

Provide client assistance during registration process.

Generate reports for management.

Prepare intra-office memos and correspondence.

Process financial transactions.

Perform data entry as needed.

Volmar Construction Inc. Brooklyn, NY June 2007-

December 2007

Administrative Assistant

Process employee payroll.

Perform data entry as needed.

Generate reports on employee time, production and payroll.

PMI Medical Management, LLC, New York, NY July 2002-

September 2006

Billing Assistant

Review and submit medical claims for surgical procedures for two physicians.

Train and provide ongoing support to new employees.

Maintain accurate, up-to-date, comprehensive and confidential files and records.

Responsible for data processing to ensure accurate billing and efficient account collection.

Skillfully interact with patients to obtain /provide needed information regarding billing process.

EDUCATION

LaGuardia Community College Campus Anticipated May 2015

AAS Physical Therapy

New York City General Education Diploma June 2003

Diploma

SKILLS

Bi-lingual, with excellent ability to speak, read and write fluently in both English and Spanish. Proficient in

Microsoft Word and Excel and knowledge of computerized billing systems.

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