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Customer Service Administrative Assistant

Location:
Bronx, NY
Posted:
September 01, 2014

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Resume:

Khadidjatou Niass

**** ******** ****** # *

Bronx, New York 10462

347-***-****

acfpbw@r.postjobfree.com

Summary: Office Administrator with excellent organizational skills.

Detail-oriented. Strong customer service and communication

skills acquired through experience in banking. Able to work well under pressure

with capacity to prioritize and handle multiples projects simultaneously.

Assertive and confident. Ability to work independently and as a member of a team.

WORK EXPERIENCE:

Lenox Hill Hospital, New York, NY

June 2014 - July 2014

Ward Clerk

Organized and maintains patients' medical records

Assembled charts for new admissions; addressographs all pages routinely (i.e.

imprints medical plates onto medical records or paperwork by using an

addressograph machine); replenishes forms; inserts reports upon receipt; files

medical records; reroutes all reports/lab slips to appropriate location.

Communicated effectively with patients, visitors and staff

Answered telephone in a courteous and tactful manner, delivers messages to

appropriate personnel

Communicates with admitting office regarding admissions and discharges

Entered and retrieves information from Management Informational Systems;

coordinates delivery of medical records for discharged patients to Medical

Records/Admitting; notifies appropriate department of patients'

discharges/transfers; initiates bed tracking system upon discharge; maintains unit

log of patient admission, discharge, or transfer

Ensured accurate patient identification

Routinely checks and maintains patient ID bands and room/door name tags; clearly

labels chart covers with patient's first and last name; verifies addressograph

plate with face sheet upon admission

Coordinated appointments for patients' tests with unit staff and other departments

Arranged for transport, transports patients when necessary; carries out errands

Maintained a neat, orderly, and professional environment at the nursing station:

Updated and maintains unit bulletin boards; maintains current MD on-call lists for

each service; maintained cleanliness of chart covers and racks; assists with

maintenance of committee and staff minutes and hospital manuals

Harlem Hospital, New York, NY

August 2011 - January 2014

Birth Certificate Hospital Administrator

Completed and reports via the electronic application EVERS the submission of all

births

Completed all elements on the Mother/Facility worksheet by interviewing mothers

and gathering information from QuadraMed of all live births

Responsible for data entry into the electronic application EVERS from information

gathered from the Birth Certificate worksheet

Submitted the child's name to the Health Information Management Department

Submitted the correction of Birth Certificate for cases where the error was

committed by the facility via the EVERS application

Responsible of Certifying Birth Certificates in the Administrators Queues

Answered telephone courteously, takes and delivers messages and assist with

inquiries as necessary

Made Copies of required documents needed for the correction or completion of the

Birth Certificate worksheet

Prepared a transmittal sheet of all completed Birth Certificates worksheets with

AOP'S or corrections being submitted to the Department of Health

Delivered the completed package to the mailroom of delivery to the Department of

Health

Reviewed and submitted the Acknowledgement of Paternity application

Entered bi-weekly name changes into the name change shared database

Navigated QuadraMed and GroupWise to receive and send emails

Prepared transmittal sheet of all completed Birth Certificate and translated for

patients

Filed completed Birth Certificates in secured filling cabinets

Trained staff on the Evers system

NYU Hospital For Joint Disease, New York, NY

April 2011- June 2011

Administrative Assistant

Entered data on NDNQI for patient safety goal

Typed new job descriptions and Monthly calendar for Educators and Directors

Filled papers,diplomas and copied documents for the nurses files

Trained on Epic softwware

Avon Products, Bronx, NY

March 2009- April 2011

Executive Secretary/Avon Representative

Assisted Regional Director in coordinating orders by calling customers

Typed and e mail all products paperwork and general correspondence

Maintained order logs, correspondence, and financial reports

Coordinated clerical functions ensuring accuracy and follow-up

Provided customer service operations with effectiveness

Sovereign Bank, Bronx, NY

Teller/Safe Deposit Attendant April

2008-March2009

Processed deposits, withdrawals, bonds and balanced drawer

Opened and closed customers checking savings accounts, and credits cards ensuring

privacy

Revised and verified account titles and reported discrepancies

Coordinated procedures for safe deposit and directed customers

Maintained monthly and yearly audit reports avoiding recurrence

EDUCATION:

Grace Institute, New York, NY

Business Administration

March 2011

Waterbury Adult Education, Waterbury, CT

2006-2008

High School Diploma

Completed Customer Service Training in Banking Industry, New York, NY

Skill:

Fluent and translate in French and Wolof; Knowledge of Spanish

Microsoft Word, Excel, PowerPoint, Outlook, Medical Terminology, Legal

Terminology, Unity, Epic and Quadramed.



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