C indy M. Coldiron

727-***-****

*** **** *** *

St. Petersburg, F L 33705

acfpa2@r.postjobfree.com

CUSTOMER SERV ICE PROFESSIONAL

Superior customer service is my passion. Skillfully managing customer service functions

w hile processing inquir ies, requests and orders in fast-paced and high-volume settings is

part of the commitment. Serving as a GO-TO person for internal and external customers,

t aking the time to listen to customer needs, and respond with actionable solutions and

developing productive relationships along the way are steps to meeting those needs. I

d isplay an outstanding work ethic and commitment to organizational objectives, stepping

u p to accept heightened responsibilities. Always seeking to identify and implement the very

best in customer service practices.

PROFESSIONAL SKILLS

• M icrosoft Word, Excel, Office Suite

• Training of personnel in customer service.

• Customer Service

• Conflict Resolutions

• The ability to work as a team member contr ibuting to the team’s goals.

• The ability to work individually without supervision, setting goals and

achieving them.

• The ability to carry out programs under company guidelines.

• Problem-solving, leadership and communication skills developed from my

experience as a team member and leader.

• Demonstrated ability to learn new skills quickly and competently such as

computer software and technical procedures.

• Management Processes-recruiting, selecting, orienting, t raining,

counseling, coaching and evaluations.

• Telephone skills

• Inventory control

O rganization/reporting

• Cash Handling

P ROFESSIONAL EXPER IENCE

AAA

Customer service in a call center environment. I assisted members with

roadside/automotive emergencies. I dispatched the proper technical or emergency personnel

according to the situation. Provided comfort to the member during stressful t imes, often

s taying on the phone until help arr ived. Sell new memberships, upsell products and

services according to the member needs and desires. Maintain accurate and confidential

member files.

CASH AMER ICA PAWN

Meet and greet all customers. Assess products brought in for pawn or sell. Set up

new customer accounts. Sell/upsell products and services by making customers aware of the

benefits and profits of such i tems. I assisted customers in choosing products by maintaining

enthusiasm and product knowledge. Maintain customer loyalty by being honest and open in

a ll dealings. Cash handling, shop opening and closing procedures, inventory control, staying

current in corporate t raining and taking daily ownership are all part of the customer

service representative duties that make it a better experience for all.

SECUR I TY TRAVEL

Provided customer service in a call center environment. I greeted customers in the

lobby and provided information and t ickets for t ravel destinations, contacted customers on

reservation and t r ip information by phone, sold upgrades for hotels and t ravel. Trained

customer service representatives and as assistant f loor manager provided assistance to

f loor manager and owner, made recommendations on t raining procedures and wrote

evaluations.

PROFESSIONAL ACCOMPL ISH MENTS

• Advanced through 6 promotions in one year from call center customer service

representative to Human Resource Manager.

• Top customer service representative 8 times in one year.

• Advanced through 5 promotions in 9 months from receptionist to Extensions

M anager. • Recognized as top customer service representative via

customer surveys. • Top sales representative 6 t imes in one year.

• Top customer service representative for obtaining charitable contributions for

J uvenile Diabetes Research Foundation

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