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Customer Service Technician

Location:
United States
Posted:
September 02, 2014

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Resume:

ERIKA LUNDELL

*** ******* ******

Cheswick, PA **024

412-***-****

acfp9o@r.postjobfree.com

OBJECTIVE

To obtain a challenging long-term position in procurement, sourcing, and

materials management with a manufacturing company that can utilize my

versatile experience, computer skills and technical education.

EXPERIENCE

General Electric, Pittsburgh, PA

1/06/2014 - Present

Procurement & Sourcing Specialist

. Create purchase orders for requisitions needed to support

production and customer requirements as scheduled.

. Lead strategic sourcing efforts for new and existing projects to

meet budget demands and increase profitability.

. Negotiate with suppliers for best pricing, lead time and

expedite materials to meet company demands.

. Work as a liaison between Project Management, Engineering,

Production, QA, and Accounting departments.

. Manage supplier scorecard reporting to ensure on time delivery,

quality and responsiveness.

. Maintain Item Master, Sourcing info records and Vendor Master

for suppliers in SAP ERP system.

. Assist in auditing and qualification processes for new potential

suppliers.

. Handle material returns, receiving issues and assist accounting

with invoice discrepancies.

Alstom Grid, Charleroi, PA

9/10/2011- 2/01/2012

Buyer/Material Planner

. Purchased and expedited materials and supplies to support

production as planned by MRP system for customer orders or

purchase requisitions.

. Sourced materials for most competitive pricing, availability,

quality and payment terms.

. Monitored and counted inventory levels to keep lean, schedule

and receive in time to meet production schedules.

. Assisted with accounting, invoicing, receiving, returns and

material quality concern issues.

. Worked closely with Engineering, Sales and Production

departments to ensure proper procurement accuracy, MRP parameter

data, correct documentation and quality materials.

. Created Excel macros (VBA) and spreadsheets to work with

Syteline MRP data to assist supply chain team with processes to

increase efficiency.

. Analyzed, reported and charted supply chain, inventory levels,

procurement metrics and vendor performance.

. Provided customer service, quotes, order entry, picks and

shipping for internal orders for global locations.

Ducommun LaBarge Technologies, East Pittsburgh, PA

11/8/2010- 6/18/2011

Component Engineer

. Managed item master and BOMs in Syteline ERP system, document

control, revisions and drawings.

. Assisted quote department for evaluating customer documentation,

Bill of Material scrubs, and recommended substitutions where on

hand or excess inventory parts may be used to reduce costs.

. Processed ECNs, EDCRs for necessary changes, revisions and

recommendations.

. Assisted purchasing with sourcing required components/materials.

. Found and approved alternate components when availability or EOL

is an issue.

. Helped to reduce costs by finding and sourcing lower cost

alternate components.

. Worked with customers to analyze life history, EOL issues,

LTB's, and help find long term solutions.

Dynamic Manufacturing, Freeport, PA

5/2003 - 11/2010

Buyer/ Engineering, WAREHOUSE & ADMIN. Assistant / Process

Technician

. Quoted, sourced and ordered all PCBs, components, MRO supplies,

equipment, tools and SMT stencils.

. Expedited, sourced, re-sourced components to minimize lead times

and lower costs.

. Managed warehouse, receiving, incoming material inspections and

obtained RMA's for rejected materials.

. Pulled parts for production jobs, repairs or shortages and

processed transactions in the system.

. Assisted with accounts payable, invoicing, material quality

concern issues.

. Monitored and implemented cycle counts, entered inventory

adjustments and analyzed variances.

. Reduced inventory and costs by consolidating duplicate items or

obtaining approval to use substitutes or excess stock.

. Worked with customer's engineers for approvals.

. Processed ECOs for corrections, substitutions, revision changes.

. Configured and drew PCB panel layouts for optimum productivity

for manufacturing.

. Entered new Bills of Materials, items and other documentation

for purchasing and setting up manufacturing operation processes

into Syteline 7 ERP system. Prior to Syteline, I entered data,

managed macros, set-up all new assemblies, revisions and ECN's

in Excel and Access.

. SMT Technician, programmer and operator of SMT Quad IVC machines

prior to advancement as buyer.

. SMT department trainer and manager.

Millennia Technology, Cheswick, PA

5/1999- 10/2002

Lead Automated Assembly Technician/Programmer

. Programmed, maintained, operated and repaired all SMT equipment

lines. This included DEK 360 and ELA screen printers, Quad IVC

and Meridian 1020Ps.

. Programmed, maintained, operated and repaired all Auto-Insert THT

equipment. This included Universal Sequencer, Dip, Axial and

Radial machines.

. Purchased SMT stencils, and repair materials for machines.

. Monitored inventory for high value "A" count items and made

adjustments in MRP system.

. Logged job labor hours, posted job orders and metrics into MRP

system for all Auto Assembly department employees.

EDUCATION

ITT Technical Institute, Monroeville, PA 1999-

2002

Associate in Computer and Electronics Engineering

Technology

CCAC, Allegheny Campus, Pittsburgh, PA 1997-1998

Courses: PC Components, PC Technology, other general

courses

New Choices/New Options- Professional and Career

development program



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